Team Leader Program Management

ALEJANDRO CAETANO

PERSONAL INFORMATION

Full Name: Caetano, Alejandro Antonio.

Nationality: Argentina.

Direct Phone: 0054 (911) 6459.1151

Email: *******.*********@*****.***

Online resume: Linkedin

SUMMARY & OBJECTIVES

I am an enthusiastic professional with extensive experience in the local & International industry, in search of a challenging position, and in turn an opportunity that allows me to contribute, add value and quality results, to a Leading Organization in the market as you currently are.

Personally, a high-profile leader, with the ability to develop and motivate others in pursuit of achieving objectives through the use of deep knowledge and experience acquired as Personal, Organizational and Group Coach, with proven experience in People & Acc. Management.

Able to demonstrate a strong ability to manage projects from conception, development management, to its successful closure

(End to End), supported by my International Certification in Project/Program Management in its various positions

(Director/Delivery/Service/Portfolio/Program/Project/Account/PMO/PMO Manager/Team Leader, etc.) and on different platforms

(SAP, MS Dynamics GP & CRM; Open Source, MS SharePoint & uncountable more). Finally, in development and testing projects in different suites (Java, .Net, SAP, Salesforce, etc.) and Infrastructure, for which for this, I am willing to be evaluated by your Company when consider suitable as well as the various methodologies of estimation and planning used during my career (PMI (PMBOK), Waterfall, PRINCE 2, SCRUM (Agile), KANBAN, GANTT (WBS), CPM, Perth, SAP ASAP, SAP ACTIVATE (Agile)). Additionally, I have knowledge about the DevOps Culture.

PROFESSIONAL EXPERIENCE

05.2024 – 12.2024 L emongrass LLC Buenos Aires-Argentina, Chicago, USA Senior Service Delivery Manager

Exclusively responsible for the operational continuity of the product framework of a Client/assigned account: Reynolds.

Responsible for the management of the Client's product operational platform and the resources assigned for that management.

Supervision, monitoring and generation of DevOps improvement plans for the optimization of time and resources in the implementation of improvements to the product set.

Supervision and improvement plans to reduce process consumption running in the AWS cloud. Permanent debugging and reclassification of products and systems that must run in lines vs. what must run at will.

Permanent training and certification in new products and methodologies for the optimization of the Client's processes.

Generation of weekly improvement plans to be presented weekly to the Client's services committee for approval.

Methodologies: Scrum (Agile), Continous Delivery (DevOps).

Technology/Tools: SAP, AWS, Confluence, ITIL, Elastisearch and Kibana, etc (Specific project tools.). 05.2023 – 04.2024 Indra SA. Buenos Aires-Argentina, Madrid-España Senior Service Delivery Manager

Exclusively responsible for the delivery and results of 3 assigned ARG based accounts and some more in the TEl.: (0054-911) 6459-1151 • EMAIL: *******.*********@*****.*** CAP. FEDERAL, BUENOS AIRES, ARGENTINA

onboarding process: With the support of a role of a Technical Director & a Client Partner. Im working to ensure the Operational & Commercial continuity of those eight accounts.

Responsible for the P&L of the ongoing and Account leads.

Supervision of the activities of the line of managers assigned to each project/account. Estrategy creation & Execution.

Responsible for the profitability of each account, as well as its growth in headcount, products and services in general. This includes the generation of new commercial proposals and the negotiation with the Client until its effective closing (goals tied to an annual bonus for results)

Moderator and responsible for the governance layer of each of the accounts.

Methodologies: Scrum (Agile).

Technology: Java, .NET, Ruby, Perl, PHP, React, Angular, SAP, etc (Client for specific projects.). Detail of the projects developed:

05.2023 – 04.2024 Buenos Aires-Argentina

Program Manager SAP – Argenova S.A

Responsible for the development of RF/Fiori applications for cargo handling and storage of freshly caught products. implementation of the same in deposits in Argentina and abroad.

General tasks of coordinating team activities and load balancing.

Methodologies: Scrum (Agile). SAP ACTIVATE (Agile).

Technology: SAP 4HANA (HEC)+R3/FIORI-UI5/ABAP.

SAP Modules: EWM, MM.

05.2023 – 04.2024 Buenos Aires-Argentina

Program Manager SAP – Loma Negra

Responsible for the comprehensive management of a global implementation program of a solution for managing the company's comprehensive delivery logistics.Preparation, monitoring and responsibility for the execution of the plan for each of the implementations. Responsible for the sizing, costing of the plan, defense to the steering committee and sponsors.

General tasks of coordinating team activities and load balancing.

Methodologies: Scrum (Agile). SAP ACTIVATE (Agile).

Technology: SAP 4HANA (HEC)+R3/FIORI-UI5/ABAP.

SAP Modules: TM, LBN, Workflows (CPA).

05.2023 – 04.2024 Buenos Aires-Argentina

Program Manager SAP – Tenaris

Responsible for the comprehensive management of a global implementation program of a solution for managing the company's comprehensive delivery logistics (initial generation of a standard model to later carry out its global implementation in stages - Total of 20 different sites, between branch offices and ports), Preparation, monitoring and responsibility for the execution of the plan for each of the implementations. Responsible for the sizing, costing of the plan, defense to the steering committee and sponsors.

General tasks of coordinating team activities and load balancing.

Methodologies: Scrum (Agile). SAP ACTIVATE (Agile).

Technology: SAP 4HANA (HEC)+R3/FIORI-UI5/ABAP.

SAP Modules: TM, LBN, Workflows (CPA).

03.2022 – 04.2023 Globant LLC Buenos Aires-Argentina, Central-USA Senior Service Delivery Manager

Exclusively responsible for the delivery and results of 5 assigned US based accounts and 3 more in the onboarding process: With the support of a role of a Technical Director & a Client Partner. Im working to ensure the Operational

& Commercial continuity of those eight accounts.

Responsible for the P&L of the ongoing and Account leads. TEl.: (0054-911) 6459-1151 • EMAIL: *******.*********@*****.*** CAP. FEDERAL, BUENOS AIRES, ARGENTINA

Supervision of the activities of the line of managers assigned to each project/account. Estrategy creation & Execution.

Responsible for the profitability of each account, as well as its growth in headcount, products and services in general. This includes the generation of new commercial proposals and the negotiation with the Client until its effective closing (goals tied to an annual bonus for results)

Moderator and responsible for the governance layer of each of the accounts.

Tracking of service quality standards under my responsibility, through the use of quarterly customer feedback surveys (NPS), periodic meetings with each of them.

Responsible for the refinement of the assigned structure to optimize costs and maximize revenue (target aligned with annual bonus). Team time tracking & budget/costs controls (Team Size Estimation: 100FTEs).

Generation of KPIs and periodic executive reports for the Client and my Portfolio management.

Company/Client face metrics: QBRs, OKRs, NPs, Account Plans analysis, Proposals & general Status decks.

Support for new deals in technology, commercial and operational. Participation in pre-sale activities.

Methodologies: Scrum (Agile).

Technology: Java, .NET, Ruby, Perl, PHP, React, Angular, etc (Technology required by the Client for specific projects.). 03.2019 – 02.2022 Grupo Datco Buenos Aires-Argentina SAP Director of projects

Information gathering, analysis & diagnosis of root cause, generation of change proposal and implementation of new organizational and IT processes. General Process documentation

Information gathering, analysis & diagnosis of root cause, generation of change proposal and implementation of new informatics products (Internet portals, Intranets, CRM & ERP s, licensed & open source). Web & portal Design by demand: Social Networks & Community.

Project management: Project plan generation on demand, based on specific requirements of the Client. Complete documentation of the different plan stages. Execution plan: Follow up & closure.

Commercial: Generation of business initiatives from Leads. Development of products & services implementation proposals (Project Management, Organizational Coaching, IT tools in general, etc.). Generating proposals for third parties as a service (This implied a comprehensive gathering of needs, estimation of costs and effort, presenting those changes commercially and negotiation of final conditions for execution & deployment when was required). Third party’s presales support when required.

Methodologies: PMI/SCRUM (Agile)/PRINCE2/ (Use of own documentation methodology + Free code tools

(management), when the Client does not have any working method implemented). SAP ASAP, ACTIVATE (Agile) Detail of the projects developed:

10.2021 – 02.2022 Buenos Aires-Argentina

Regional Program Manager SAP – Cargill Inc.

Responsible for Delivery of the LATAM region for the Global Tax area of the company. Management of personnel for the implementation and support of the different taxes and rates that the different governments apply in each legal year, this includes the coordination of the assigned Key Users to provide support for each regulation and SAP resources (Functional, developers and Infrastructure members), To the generation and implementation of the defined solution (this also includes the integration of satellite systems that interact to provide information for the process and generation of these rates).

Preparation, monitoring and responsibility for the execution of the project plan for each of the implementations. Responsible for the sizing, costing of the project, defense of the project to the steering committee and sponsors.

Assembly of the project as a P&L in the global project management tool. Tracking and maintenance of events of each of the management innovations (additions and withdrawals of project resources, added costs, etc.).

Methodologies: Scrum (Agile).

Technology: SAP 4HANA/FIORI-UI5/ABAP.

SAP Modules: FI, CO, MM.

TEl.: (0054-911) 6459-1151 • EMAIL: *******.*********@*****.*** CAP. FEDERAL, BUENOS AIRES, ARGENTINA

04.2019 – 09.2021 Buenos Aires-Argentina

SAP Project Director

Responsible for the comprehensive planning & direction of the Program for the implementation from scratch and enhancement of the business processes with SAP Systems in a State Client focused on the administration of mass consumption products (Coca Cola), specifically in the modules / functionalities:

Coordination of the work team (12 resources, Front leaders, etc.), for the implementation of the SAP S4 system. Some of the activities: Leadership for the Documentation of the Client's Business processes / sub-processes. Leadership in the Implementation of modules and SOLMAN 7.2 (Administration, organization and control of documents in this System). Registration of the Program's processes and their updating to comply with business requirements. Follow-up to Leaders for the fulfillment of the metrics of each front. Conformation of advance plans. Together with the PM of the Program, active control of presenteeism and verification / certification of the Program's consultants service for the fulfillment of metrics for each front. Verification / progress control of Custom ABAP / FIORI developments in own developers and third parties. Planning Unit and Comprehensive Tests. Monitoring of contract compliance.

Coordination of Software Factories for the reinforcement of Custom developments for the different modules

(ABAP / FIORI UI5).

Generation of dashboard with Management & Efficiency indicators. Progress report of general activities and next steps to the Steering Committee. Monitoring of work plans of different Fronts in MS Project.

Methodologies: Scrum (Agile), SAP Activate (Agile)

Technology: SAP S / 4HANA

SAP Modules: FI / CO / MM / SD / BASIS / SAC / ABAP / FIORI, etc. 02.2021 – 06.2021 Copenhagen – Denmark

Delivery Manager SAP – Netcare International

Responsible for the delivery of the company in the service contracts provided to its Clients. Management of the implementation and support staff for the different products and services offered.

Leadership in the implementation of one of its star products "Elephant" Document Management, in one of its main Clients Vestas Wind Systems A / S (global implementation), (DEV / QA / PRD). Support to the stabilization of the product in the Client. Documentation of User manuals and preparation of the development of the Self Service for the centralized daily support of this product in the company.

Support for the pre-sale of products and services to new Customers.

Organizational consulting for the opening of a new Delivery Center in Eastern Europe.

Methodologies: Scrum (Agile), SAP Activate (Agile)

Technology: SAP 4HANA/FIORI-UI5/Odata/ABAP.

SAP Modules: FI / CO /BASIS / ABAP / FIORI, etc. 12.2019 – 10.2020 Buenos Aires-Argentina

SAP Project Director

Responsible for the comprehensive planning & direction of the Program for the implementation from scratch and enhancement of the business processes with SAP Systems in a State Client focused on the administration of the air navigation industry (EANA), specifically in the modules / functionalities:

Coordination of the work team (12 to 18 resources, Front Leaders, etc.), for the implementation of the SAP S4 system. Some of the activities: Leadership for the Documentation of the Client's Business processes / sub-processes. Leadership in the Implementation of modules and SOLMAN 7.2 (Administration, organization and control of documents in this System). Registration of the Program's processes and their updating to comply with business requirements. Follow-up to Leaders for the fulfillment of the metrics of each front. Compilation of advance plans. Together with the PM of the Program, active control of presenteeism and verification / certification of the Program's consultants service for the fulfillment of metrics for each front. Conformation of advance plans. Verification / progress control of Custom ABAP / FIORI developments in own developers and third parties. Planning Unit and Comprehensive Tests. Monitoring of contract compliance.

Coordination of Software Factories for the reinforcement of Custom developments for the different modules

(ABAP / FIORI UI5).

Generation of dashboard with Management & Efficiency indicators. Progress report of general activities and next steps to the Steering Committee. Monitoring of work plans of different Fronts in MS Project. TEl.: (0054-911) 6459-1151 • EMAIL: *******.*********@*****.*** CAP. FEDERAL, BUENOS AIRES, ARGENTINA

Methodologies: Scrum (Agile), SAP Activate (Agile)

Technology: SAP S / 4HANA

SAP Modules: FI / CO / MM / FI-TV / FM / PS / SOLMAN 7.2. / BASIS / ABAP / FIORI, etc. 04.2020 – 02.2021 Buenos Aires-Argentina

SAP Product Owner

Responsible for the comprehensive planning, development and implementation of a new commercial product: Electronic Credit Invoice.

Product packaging to meet the commercial expectations of various Clients (multiplatform - multi-communications PI

/ own connector) Custom implementation process. Standardized.

Methodologies: Scrum (Agile), SAP Activate (Agile)

Technology: SAP S / 4HANA

SAP Modules: FI / CO/ BASIS / ABAP / FIORI, etc. 11.2019 - 04.2020 Buenos Aires-Argentina

SAP Project Manager

Responsible for the comprehensive planning & management of the Program for the implementation from scratch and enhancement of the business processes with SAP Systems in a Client based on a business Group focused on power generation: 360Energy, specifically in the modules / functionalities:

Coordination of the work team (6 resources, Front leaders, resources, etc.), for the implementation of the SAP S4 system. Some of the activities: Leadership for the Documentation of the Client's Business processes / sub-processes. Leadership in the Implementation of modules and SOLMAN 7.2 (Administration, organization and control of documents in this System). Registration of the Program's processes and their updating to comply with business requirements. Follow-up to Leaders for the fulfillment of the metrics of each front. Preparation of advance plans. Together with the PMO of the Program, active control of presenteeism and verification / certification of the program's consultants service for the compliance of metrics for each front. Verification / progress control of Custom ABAP / FIORI developments in own developers and third parties. Planning Unit and Comprehensive Tests. Monitoring of contract compliance.

Coordination of Software Factories for the reinforcement of Custom developments for the different modules

(ABAP / FIORI UI5).

Generation of dashboard with Management & Efficiency indicators. Progress report of general activities and next steps to the Steering Committee. Monitoring of work plans of different Fronts in MS Project.

Methodologies: Scrum (Agile), SAP Activate (Agile)

Technology: SAP S / 4HANA

SAP Modules: FI / CO / MM / SD / SOLMAN 7.2. / BASIS / ABAP / FIORI, etc. 07.2019 – 08.2020 Buenos Aires-Argentina

SAP Service Manager

Responsible for the comprehensive planning & Program Management for the end-to-end implementation and enhancement of business processes with SAP Systems in a Buenos Aires public company of water: AySA, specifically in the modules / functionalities: SAC (SAP Analytic Cloud) / KNOA / BO.

Coordination of work teams for the maintenance and development of 20 different initiatives in SAC / KNOA

Methodologies: Scrum (Agile).

Technology: SAP S / 4HANA

SAP Modules: SAC / KNOA / BO

12.2018 – 07.2019 Buenos Aires-Argentina

Program Manager SAP S/4HANA

Responsible for the integral planning & management of the Program for the implementation from scratch and value of the business processes with SAP Systems in a Retail Client: Supermercados Mayoristas VITAL, specifically in the modules / functionalities:

Coordination of work team (35 resources, Fronts leaders, resources, Architects, technical leaders, etc.), for the implementation of the SAP S4 system. Some of the activities: Leadership for the Process Documentation / Subprocesses of the Client's Business. Leadership in the Implementation of modules and SOLMAN 7.2

(Administration, organization and control of documents in this System). Registration of the processes of the Program and its updating for compliance with business requirements. Follow-up to Leaders for compliance with the TEl.: (0054-911) 6459-1151 • EMAIL: *******.*********@*****.*** CAP. FEDERAL, BUENOS AIRES, ARGENTINA

metrics of each front. Armed with advance plans. Together with the PMO of the Program, active control of presenteeism and verification / certification of service of consultants of the Program for the compliance of metrics of each front. Armed with advance plans. Verification / control of development of customized developments of ABAP / FIORI in own developers and third parties. Planning of Unit and Integral Tests. Monitoring of contract compliance.

Coordination of third-party resource providers (service consultants) and Software Factories for the reinforcement of customized developments for the different modules (ABAP / FIORI UI5).

Methodologies: Scrum (Agile), SAP Activate (Agile)

Technology: SAP S/4HANA

SAP Modules: FI/CO/PS/DM/MM/SD/TM/CAR/SOLMAN 7.2. /BASIS/ABAP/FIORI, etc. 11.2018 – 02.2019 Buenos Aires-Argentina

Independent Portfolio/Program/Project Manager

General Process documentation: Information gathering, analysis & diagnosis of root cause, generation of change proposal and implementation of new informatics products (Internet portals, Intranets, CRM & ERP s, licensed & open source).

Project Management: Project plan generation on demand, based on specific requirements of the Client. Complete documentation of the different plan stages. Execution plan: Follow up & closure.

Generation of business initiatives from Leads. Development of products & services implementation proposals

(Project Management, Organizational Coaching, IT tools in general, etc.). Generating proposals for third parties as a service (presales initiatives).

Common Methodologies: PMI/SCRUM/PRINCE2

03.2017 – 06.2018 TGV Buenos Aires-Argentina

Program Manager SAP S/4HANA

Detail of the projects developed:

10.2017 – 06.2018

Responsible for the integral planning & management of the Program for the update and enhancement of the SAP Systems of one of the Clients of the firm: United Nations, specifically to collaborate intimately with its global general services area: Umoja

Coordination of the process for the acquisition of global resources, for the update of its 9 SAP strategic management areas: BPC / HANA / IBP + APO / Transportation Management / Fiori / HTML5 / UI5 / CRM / Travel Management. Responsible for the design and maintenance of the process for the acquisition of these global resources, together with the mechanics for the evaluation Feedback to resources and suppliers, as well as interaction with the Client (Process implemented: Agile Methodology for the review of Candidates, Creation of Matrices Candidate review standards [Score per candidate Unification of evaluation criteria Circularization of IN / OUT matrices for leveling information with Suppliers / internal / Client]).

Coordination of Global suppliers for the acquisition of profiles to be evaluated (USA / INDIA / ARGENTINA). Final responsibility for the approval of resources to be presented to the Client.

Generation of a dashboard with Management and Efficiency indicators (using online matrices based on Google Spreadsheets / MS Excel / Google Data Studio). Candidate database. Progress report of general activities and next steps.

Methodologies: Scrum (Agile), ASAP (SAP)

Technology: SAP S/4HANA

SAP Modules: TM, IBP+APO, PI-PO, BPC, ABAP, FIORI, UI5. Senior Program Manager SAP S/4HANA

03.2017-10.2017

Responsible for planning & direction of Program for updating & modernization of the Systems and Processes of one of the new Clients of the firm: (Aguas Bonaerenses S.A.). TEl.: (0054-911) 6459-1151 • EMAIL: *******.*********@*****.*** CAP. FEDERAL, BUENOS AIRES, ARGENTINA

Involvement in 2 of the 3 phases of the program (Phase I: Analysis and detailed documentation of initiatives, business processes (identification of entropy levels by area / process and opportunities for improvement), in order to identify points of pain for the Company and from this, make a proposal of total reengineering of business processes (including advice for the purchase and acquisition of goods and services, as well as the preparation of corresponding bidding documents for the acquisition of each one of these) Phase II: Analysis of existing technology providers, new search and acquisition, for the update of the client's operative platforms (Software / Hardware / Infrastructure), generation of schedule of activities and Management Control of the different implementations, in order to guarantee its correct deployment Phase III: Closing of the Program Documentation of lessons learned, good practices & tips next steps).

Coordination of the structure of the Program (multilevel professional team affected to the analysis and execution), as well as, resources from the Client and from different suppliers that are part of the Change Process.

Definition of execution phases for the generation of a new Infrastructure plan (creation of a new main Data Center for the company and an additional (secondary backup)). For these activities it was necessary to analyze and evaluate infrastructure suppliers (external Datacenter - communications / hosting / housing / approvals required to work in a mixed hybrid environment (SAP S / 4HANA + local ERP) / cloud infrastructure and administration providers (AWS / AZURE / Bluemix / Telefonica / Claro / Fibercorp / Provincia Net, etc.), as well as products for the administration and creation of virtual servers and general virtualization solutions (VMWare / Virtual Box / Hyper V) Backup Tools

(Veeam / Acronis, etc.) Analysis and justification of purchase for non-virtualizable units.

Cloud tool used: cloudstack (Apache), with Xen hypervisors (eventually on request, others such as KVM).

Commercial: This assignment works together with TGV in analyzing, estimating and presenting alternatives to existing products and services in ABSA. This activity was carried out "End to End", since the proposal was based on what was released during "PHASE 1 (survey of existing products & services) of the program. From there, effort and costs involved in each individual exchange offer were estimated. Active participation in pricing, presentation of the proposal and negotiation of conditions. All the proposals presented were accepted in their entirety.

Methodologies: PMI, Prince2 + Scrum (Agile). ASAP (SAP)

Technology: SAP 4HANA

SAP Modules: FI/CO/MM/SD, ABAP, FiORI.

02.2016 – 02.2017 ARSAT/Ministerio de Modernización Buenos Aires-Argentina Service Delivery Manager

Hired by ARSAT to provide service to its key Client Ministry of Modernization and other entities.

Preferential attention to Clients of the portfolio: TELAM, www.argentina.gob.ar, www.datos.gob.ar, País Digital, Casa Rosada, Ministerio de Energía, ENARSA, etc.

Information gathering, analysis & generation of technical /functional proposal of change, including implementation costs of new informatics products (infrastructure, networks, virtualization (VMWARE Hyper V), migrations and services on the Cloud)

Project Management: Generation of Project plans by demand, based on requirements provided by the Client

(Generation of infrastructure plan for the new reality of service acquired by Clients.) This includes the corresponding deployment plan and new architecture plan services (VLANS / SERVERS / Connectivity, etc.).

Consolidation of information and periodic reporting of service indicators to Critical Customers with installed capacity at the National level.

Internal Delivery: Consolidation and Monitoring of internal areas: Infrastructure, after sales support. Review of Internal processes.

General, weekly reporting to the board of Directors of both companies.

Commercial: On this assignment, my business profile involved the visit to the "Captive Clients" of the Ministry of Modernization [Entities dependent on the National State: Presidency of the Nation, Government of the City of Buenos Aires, Télam, Ministry of Energy, The totality of the Municipalities (Digital Government), the same Ministry of Modernization and innumerable others], to gather their installed capacities, establish the "commercial link" and advise them in the acquisition of goods and services for the modernization of their installed capacity (this basically consisted of in the "sale" [via budgetary allocations], of hardware products (servers, bridges, communications with different topologies, etc.) and software in general (Vnets, server farms, virtualization in general, based on our exclusive provider of services: ARSAT. My role was end-to-end and I began the visit to the client in question, the gather of needs above the creation of the work plan, blueprints of proposed architecture (in the case that this TEl.: (0054-911) 6459-1151 • EMAIL: *******.*********@*****.*** CAP. FEDERAL, BUENOS AIRES, ARGENTINA

required a scheme of virtual servers in datacenter or the sale of Housing services in the case of the use of physical servers) and sending and verification of approval of the proposal sending in a timely manner, and then on the operational level to lead its implementation.

Methodologies: PMI/PRINCE2/SCRUM (Agile)

Technology: Various

07.2015 – 01.2016 Thompson Reuters Buenos Aires-Argentina PMO Manager SAP Hana

Management support of the Regional Head of projects (PMO), in the regional stabilization platform program. Technical front’s coordination: SAP Hana, Informática, Salesforce. Agile work methodology, oriented to the delivery of products (Tickets / deliverables bi managed administratively with Jira)

Technical training plan coordination, knowledge transfer plan & recertification to the full regional Commercial Management users team (900 Users).

Regular communication to the Steering Committee, Sponsors & Team members.

Methodologies: PMI, Prince2 + Scrum (Agile)

Technology: SAP Hana / Informática / Salesforce

SAP Modules: SAP CRM.

01.2015 – 16.2015 Amg Professional Services Buenos Aires-Argentina Product/Program Manager

Trade initiatives from Leads. Development of proposals for implementation of product and/or services (Project Management, Organizational Coaching, IT Tools).

Project Management: Portfolio, Program/Project Management. Virtual PMO (Global/Onsite/Offshore/Near Shore). Common Methodologies: PMI/SCRUM/PRINCE2.

Organizational & Ontological Coaching. Methods & Organization (Documentation and implementation of re-engineered existing processes). Organizational structures reorganization. Existing Organizational chart Support. Education & training.

IT Tools: Analysis, design & implementation of Web Portals and Intranets, free code Management tools & licensed. Custom Software Developments. Tailoring.

Company Info graphics responsible.

Commercial: This assignment implied a comprehensive gathering of needs, estimation of costs and effort, present those changes commercially and negotiation of final conditions for deployment.

Methodologies: PMI/PRINCE2/SCRUM (Agile)

Detail of the projects developed:

07.2014 – 12.2014 Bridgestone Tokio/Buenos Aires/Cuernavaca/San José/San Pablo Senior Program Manager SAP

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