Data Entry Front Desk

AMANDA JOHNSON-BROOKS

Huntsville, AL

256-***-****

*.*************@*******.***

PROFESSIONAL SUMMARY

Experienced Administrative professional with a proven ability to streamline office operations, support teams, and enhance organizational efficiency. Skilled in managing schedules, coordinating communications, and maintaining accurate records. Develops and implements office procedures that support productivity, compliance, and high service standards. Known for strong organizational skills, professionalism, and the ability to adapt in fast-paced environments while maintaining attention to detail and discretion.

SKILLS

• Record Management

• Calendar Management & Scheduling

• Team Communication

• Data Entry

• Insurance Verification & Billing

• Microsoft Office Suite: Word, Excel,

Outlook, PowerPoint

• Project Management Tools: Asana, Trello,

Jira

• CRM/EMR: HubSpot, Raintree, Avimark

• Power BI Tool

• Time management

• Adaptability

WORK HISTORY

08/23 - Current

Patient Care Coordinator

Results Physiotherapy – Huntsville, AL

• Execute front desk operations by ensuring a welcoming and organized environment through client greeting, scheduling, record management, insurance verification, referral management, handling high volume calls and payment collection

• Maintain office supplies, inventory ordering, clinic cleanliness

• Oversee daily and monthly financial reporting, cash management, bank deposits, and transaction reconciliation with 100% accuracy

• Generate and analyze Power BI reports to monitor clinic productivity and efficiency

• Support onboarding and training of new staff, providing guidance and procedural instruction

• Uphold health, safety, and HIPPA privacy regulations

• Deliver exceptional customer service, promptly addressing inquiries and resolving issues for patients and healthcare providers

• Achieved 99% co-pay collection accuracy over a 2 year span, improving payment compliance and supporting clinic revenue goals

• Submit travel and expense reports using SAP Concur for timely reimbursements

07/22 - 07/23

Administrative & Client Services Assistant LeanStream/LeanFrog – Huntsville, AL

• Responded to a high volume of customer inquiries via HubSpot, resolving service issues, tracked client communications, service requests, and follow-ups promptly through clear communication and effective problem-solving

• Coordinated internal and external meetings, utilizing Calendly and Zoom to ensure seamless scheduling and calendar management

• Assisted with marketing initiatives and day-to-day e-commerce operations

• Oversaw product shipments by preparing documentation, scheduling deliveries, and managing logistics through Pirate Ship

• Created, managed, and optimized project workflows using Asana, Slack and Jira to improve team efficiency and project outcomes

• Assisted customers with troubleshooting device-related issues, providing step-by-step guidance, guaranteeing 98% customer satisfaction

11/21 - 02/22

Front Desk Receptionist

Valley Animal Hospital – Huntsville, AL

• Efficiently managed daily office operations such as greeting clients, handling multi-line phone systems, processing payments, scheduling appointments

• Provided administrative support including data entry, record management, inventory management

08/20 – 11/21

Pharmacy Technician

Star Discount Pharmacy – Huntsville, AL

• Maintained 100% accurate patient records, processed insurance claims, verified benefits and resolved billing inquiries

• Monitored inventory ensuring optimal stock levels by placing orders

EDUCATION

Expected 05/27 Bachelors of Business Administration- Human Resources University of Alabama in Huntsville – Huntsville, AL

01/21 – 12/23 Associates of Science – General Studies Calhoun Community College – Huntsville, AL

CERTIFICATIONS

Expected 09/25 Bookkeeping Career Diploma

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