Front Desk Incoming Calls

WHITNEY BARTHELEMY

Phone: 786-***-****

Email: *******.************@*****.***

Address: *** ** **** **, ******* Park, 33334, FL (US) PROFESSIONAL SUMMARY

AS A HARD WORKING INDIVIDUAL, I AM READY TO BE LED ONTO GREATER OPPORTUNITIES. I PERSONALLY CAN HANDLE ANY JOB I PUT MY MIND INTO. I AM LOOKING TO PUT MY ASSISTING SKILLS AND EXPERIENCES TO GOOD USE.

EMPLOYMENT HISTORY

Secretary, WAB Immigration Multi-Services

• Monitored schedule adherence and made necessary adjustments to accommodate unexpected absences or changes in workload.

• Greeted and welcomed visitors, providing a positive first impression of the company.

• Managed a high volume of incoming calls, efficiently routing them to the appropriate departments.

• Maintained an organized front desk area, including managing visitor sign-in process and distributing badges.

• Responded to inquiries from clients and employees in a timely manner, providing accurate information or directing them to the appropriate resources.

• Managed office supplies inventory by monitoring stock levels and placing orders when necessary.

• Created detailed reports on daily activities such as visitor traffic, phone call volume, and appointment scheduling metrics.

• Resolved customer complaints or issues promptly and professionally to maintain customer satisfaction.

• Screened and directed incoming calls, providing information and taking messages as necessary.

Jun. 2020 - Apr. 2025

Lauderhill, Florida

• Prepared correspondence, reports, memos, and presentations for executives using Microsoft Office Suite.

• Organized travel arrangements including flights, accommodations, and itineraries for executives.

• Ordered office supplies and managed inventory to ensure smooth operations of the office.

• Assisted in the preparation of budgets by gathering data on expenses and monitoring spending.

• Managed email correspondence by responding to inquiries promptly and professionally.

Cashier, RaceTrac

• Greeting customers: Providing a welcoming and helpful experience. Pumping fuel: Filling vehicles with the requested amount of gasoline. Processing payments: Handling cash, credit cards, and other forms of payment. Assisting with convenience store purchases: Helping customers find and purchase snacks, drinks, and other items.

Providing directions and other information: Answering customer questions and providing assistance.

Apr. 2023 - Dec. 2024

Tamarac, Florida

Assistant Manager, CAO Bakery

Supervision and Staff Management:

This includes scheduling, assigning tasks, and providing direction to employees. Customer Service:

Handling customer inquiries, resolving complaints, and ensuring a positive customer experience.

Inventory Management:

Monitoring inventory levels, ordering supplies, and ensuring stock replenishment. Financial Management:

Assisting with budgeting, monitoring expenses, and tracking revenue. Training and Development:

Providing training to new hires, developing training programs, and mentoring team members.

Performance Management:

Apr. 2018 - Nov. 2020

North Miami, Florida

Conducting employee performance reviews, providing feedback, and addressing performance issues.

Hiring and Recruitment:

Participating in the recruitment process, interviewing candidates, and making hiring decisions.

Compliance and Safety:

Ensuring adherence to company policies, regulations, and safety procedures. Hostess / Busser, Olive Garden

• Providing a warm and friendly greeting to create a positive first impression.

• Estimating and communicating wait times to guests.

• Guiding guests to their assigned seating areas.

• Offering menus to guests upon being seated.

• Introducing guests to their assigned server.

Reservation Management:

• Receiving and recording dining reservations.

• Organizing and maintaining reservation schedules.

• Verifying and updating reservation information.

General Responsibilities:

• Ensuring the waiting area is tidy and welcoming.

• Coordinating with servers on available seating and other needs.

• Addressing customer questions and concerns.

• Supporting wait staff with tasks such as side work and opening/closing duties.

• Ensuring fair distribution of customers among servers.

• Catering to guests who require extra attention, such as children or the elderly.

• Saying goodbye and thanking guests for their visit.

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Assisting Servers:

Maintaining Cleanliness:

Ensure the dining area is clean and tidy by sweeping, vacuuming, and cleaning spills or messes.

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Side Work:

Also be responsible for polishing silverware and glassware, cleaning food service areas, and emptying trash.

Help keep condiment stations stocked and organized. Jul. 2017 - Sep. 2019

Manchester, New Hampshire

Ensure the restaurant is maintained according to health and safety standards.

EDUCATION

Pharmacy Technician:Pharmacy

• Alison.com, Tamarac, FL

Dec. 2024

Communication Skills Organizational Skills:

Conflict Resolution Time Management

Cash Handling Basic Math

Attention to Detail

SKILLS

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