Training Coordinator Guest Relations

JESSICA L. KNOWLTON

850-***-****, *************@*****.***, Ft Walton Beach, FL, 32547

PROFESSIONAL SUMMARY

Hospitality and team-focused, with a commitment to service excellence. Proven ability to juggle multiple responsibilities while creating positive relationships among our teams. Diligent and dedicated worker, committed to providing a positive workplace culture. EXPERIENCE

HR/ Payroll/ Training Coordinator, Apr 2019 - Current Saltwater Restaurants, Inc., Destin, Fl

Consistently demonstrate support and dedication to the corporate team, General Managers, and Assistant Managers, while effectively fostering positive relationships among staff and management. Manage a variety of responsibilities that are crucial to our operations. Key Responsibilities

• Scheduling and Communication:

Prepare a “quick reference” schedule of all locations GMs, KMs, and key managers for CEO and Directors every Monday morning, ensuring the leadership team is organized and informed.

• Guest Relations:

Actively respond to reviews across all social platforms, addressing guest concern, and trends, and enhancing overall guest relations. Dedicated to resolving negative experiences, and committed to service improvement.

• Administrative and HR Duties:

Efficiently manages weekly management payroll submittals and PTO requests, ensuring compliance and proper tracking. Ensure all Employee Navigator accounts are set up for employees benefits elections in enrollment period. Coordinated employee benefit programs through Employee Navigator Draft new policies and procedures to be implemented by management teams, contributing to ongoing improvement within the organization.

Maintained employee records by updating personal information, benefits, and performance evaluations. Act as a liaison between employees and management for issues requiring executive attention, fostering effective communication across all levels of the organization.

Schedule necessary training and compliance meetings, ensuring the team remains informed and compliant with essential training needs. Manages monthly credit card reconciliation

• Recruitment Support:

Communicates effectively with Directors and General Managers regarding staffing needs, manage job postings and pre-screens candidates.

Compile new hire packages for all new management including offer letters and other company required agreements. Responsible for onboarding of all management

Perform background checks on potential hires to ensure compliance with company standards. Assist with development of training materials for staff development .

• Operational Assistance:

Serves as a key point of contact for managers facing any operational system issues including Paychex, Touch Bistro, 7Shifts, etc.

• Marketing and Events:

Schedule social media post/ testimonials via Popmenu and Facebook Schedule special events on marquee using Venus software Review/ printing and/or ordering of menu and promotional material Planning/set up/ execution of community events on or off property Assistant FOH Manager, May 2018 - Apr 2019

The Crab Trap Seafood and Oyster Bar, Destin, FL

• Managed daily operations of front-of-house staff

• Responsible for opening and closing procedures of restaurant.

• Facilitated communication between kitchen staff, servers, bartenders, and hostesses during busy shifts.

• Participated in hiring decisions for new front-of-house staff members.

• Handled guest complaints professionally and efficiently.

• Maintained clean, welcoming environment for guests at all times.

• Resolved complaints regarding food quality and service.

• Counted cash and receipts and completed bank deposits. Server, Feb 2013 - May 2018

Crab Trap Seafood and Oyster Bar, Ft. Walton Beach, FL

• Trained new servers in company policies, guest service standards, and best practices.

• Followed safety, sanitization and food handling guidelines.

• Provided exceptional customer service by addressing and resolving guest concerns or complaints.

• Listened to guest needs and responded promptly for personalized service.

• Communicated professionally with customers, colleagues, and supervisors.

• Supported bussers with table-cleaning during high-volume shifts.

• Processed credit card transactions, gift cards, and cash payments.

• Kept food service and preparation areas clean and neat.

• Maintained knowledge of current menu offerings, ingredients, preparation methods, and dietary restrictions.

• Completed side work tasks such as rolling silverware, polishing glassware, or refilling condiments during downtime periods.

• Collaborated with kitchen staff to communicate special requests or modifications from guests accurately. Server

Nu Pier, Sackets Harbor, NY

• Explained details for new menu items and daily specials.

• Processed credit card transactions, gift cards, and cash payments.

• Communicated professionally with customers, colleagues, and supervisors.

• Followed safety, sanitization and food handling guidelines.

• Provided exceptional customer service by addressing and resolving guest concerns or complaints. Banquet Staff Member, May 2009 - Aug 2011

Eurest Dining Services at Gateway Convention Center, Collinsville, IL

• Set up banquet rooms according to event order and customer specifications.

• Assisted with tableside preparations such as carving meats and plating dishes.

• Monitored buffet stations, replenishing food items as needed throughout event.

• Broke down banquet room after events, returning equipment and supplies to storage areas.

• Served meals in timely and professional manner, ensuring guest satisfaction. Dietary Aide, May 2009 - Jan 2010

Edwardsville Nursing and Rehabilitation Center, Edwardsville, IL

• Prepare food for residents according to dietary guidelines

• Serve residents at meal time

• Clean tables and keep dining area neat

• Wash dishes

• Take in stock and check invoices to be sure all items arrived

• Other tasks as designated by management.

Assistant/ Human Resources Processor/ Monthly Parking Manager, May 2007 - May 2009 Seven One Seven Parking Management, Tampa, FL

• Book travel for Regional Operations Managers.

• Compile expense reports to be submitted to AP for reimbursement. Schedule meetings and interviews for upper management.

• Assist risk manager with claim releases, denials, and all communications. Review and process new hire paperwork for employees. Enter new hire information in to ADP.

• Process unemployment claims and act as the employers' representative during telephone hearings.

• Calculate and key payroll for hourly employees.

Maintain contracts, process payments and new tenant information into Tenant Pro for monthly parking customers.

• Responsible for collecting cash revenue daily and ensuring timely deposits to the bank.

• Manage reports for late payments, send late notices and make collection calls.

• Compile monthly revenue reports for each property and discuss with the executive team.

• Answer phones, assist customers, cash out lot attendants daily. Catering Server, Jan 2007 - Feb 2009

Catering By Design, Inc, Tampa, FL

• Set up/ Server Performed all duties as needed per client's requests

• Including set up of event, butler passing, serving, and clean up

• Supervised employees at events

• Consulted directly with homeowners regarding all details

• Resolved any issue that arose to ensure clients satisfaction. Group Benefit Administrator, Jan 2007

Flexible Benefits Systems Inc, Watertown, NY

• Process claims for Employees Health Reimbursement and Flexible Spending accounts

• Post monthly employer contributions

• Run Balance by Benefit Plan, Payroll Deductions, and Check Register for employer verification

• Process reimbursement checks for employees

• Take inbound calls to assist employees with inquiries regarding their HRA/FSA accounts

• Filing, copying, and other basic clerical duties. Customer Service Representative, Jan 2005 - Jan 2006 Watertown Daily Times, Watertown, NY

• Processed publishing for daily circulation.

• Answer incoming calls and assisting customers with subscription issues.

• Handle payments for subscriptions, make follow up calls to customer regarding service.

• Maintain and correct addresses in database, complete billing invoicing weekly.

• Market product and sell subscriptions.

• Faxing, copying, and other clerical duties needed by management. Processor/Accounting Clerk, Dec 2004 - May 2005

Black River Generation, New York

• Input of plant generation reports, process invoices, maintained inventory, kept track of purchase orders

• Daily use of Microsoft excel to construct spreadsheets for weekly and monthly accounts payable,

• Verified receipt of partial/full payments

• General office duties such as Faxing, copying, and answering phones to assist clients. Waitress/Hostess, Mar 2001 - Dec 2005

Best Western, Carriage House Inn, Watertown, New York

• Responsible for servin g, greeting, seating customers and cashing out customer bills

• Closed register at end of shifts and responsible for monies to be deposited to safe

• Served/set up banquets, wedding and high volume parties in a fast paced environment

• Delivered room service, bussed tables and other duties needed by management EDUCATION

A.A.S.: Criminal Justice

SUNY Jefferson, Watertown, New York, June 2004

COMPUTER EXPERIENCE

• Paychex

• Paycor

• 7Shifts

• HotSchedules

• Touch Bistro

• Schoox

• Adobe

• Venus/ Daktronics

• Predictive Index

• Employee Navigator

• HireRIght/ HireTech

• Microsoft Windows

• Word

• Excel

• PowerPoint

• Microsoft Outlook

• Tenant Pro

• ADP Payexpert

REFERENCES

Available Upon Request

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