Customer Service Specialist

BERTHA RAMOS

***** * ****** **. ***************@*****.***

915-***-****

OBJECTIVE

Seeking a role where I can utilize my strong communication skills to exceed customer expectations. Customer-oriented professional aiming to apply my empathy and active listening skills to consistently deliver positive customer interactions.

EXPERIENCE

Bread Financial

Customer Service Specialist 11/22/2010-12/21/2024

Essential Job Functions:

o Customer Experience - Answer a variety of inbound customer service calls and emails from customers. Efficiently build a connection with customers through care, empathy, listening, acknowledgement and through providing accurate information. Interact professionally, respectfully, and energetically to mutually resolve customer inquiries through negotiation and education. Recognize when to leverage resources to resolve customer inquiries. Demonstrate ownership and accountability without placing blame.

o Build Relationships - Serve as a customer advocate to assist customers transactions. Work independently and as a part of a team. Actively engage with teammates to achieve common goals through knowledge sharing.

o Communication - Demonstrate outstanding verbal and written communication skills when working with internal and external partners. Explain complex topics in a clear and concise manner. Respond well under pressure and appreciate ambiguity as a normal business condition. Give and accept feedback as a matter of practice. Document interactions and update customer records in company systems. Utilize knowledge of Microsoft Office tools such as Outlook and Teams to execute daily work.

EDUCATION

GED

El Paso, Tx. 06/1985

IBC

Clerk Typist/Receptionist

EL Paso, TX. 1989

PROFESSIONAL REFERENCES

Oscar Venegas General Manager 720-***-****

Brenda Arbizu Director of Food Services 805-***-****

Yvonne Vasquez Day Care Director 915-***-****