Community Manager Property

IMANI FOUSHEE

**** ******* **** *****, *******, Virginia 20170 ··· 703-***-****

*****.*******@*****.***

I am looking to continue my career as an administrative team member within an organization where my knowledge, skills and abilities are mutually utilized. I am passionate about creating and maintaining a unique and extraordinary client experience. I would be a great addition to any team as I am adaptable, professional, and highly skilled.

EXPERIENCE

MARCH 2023 – APRIL 2024

ASSISTANT COMMUNITY MANAGER, WATERTON

Assistant Community Manager with 5+ years leading teams and improving resident satisfaction. Skilled in financial management, customer service, and community development. Looking to tackle new challenges.

• Managed delinquencies resulting in 100% collection rate for 2 consecutive quarters.

• Plan and execute all resident events.

• Implemented cost-saving measures resulting in 8% reduction in operating expenses.

• Resolved resident complaints and issues by providing effective solutions and maintaining positive relationships.

• Assisted in managing a 404-unit home community.

• Managed and executed eviction filings.

• Supervise day to day office and maintenance operations to include project management

• Responsible for achieving company and client objectives

• Increased occupant rate by 11% through effective marketing and outreach

• Conducted move out and make ready inspections.

• Worked with maintenance staff to ensure timely repairs and enhancements.

• Handled all resident logistics and leases effectively, scheduled appointments, showings, move-ins and move-outs.

• Responsible for all accounting and collections

MARCH 2021 – FEBRUARY 2023

ASSISTANT PROPERTY MANAGER, RAPPAPORT MANAGEMENT COMPANY Self-motivating business professional with a desire to utilize my people skills to bring in loyal, long-term customers/clients, and provide customized professional care.

• Act as an integral part of the property management team.

• Assist Manager in preparation of financial reports.

• A/P, A/R month-end reconciliations

• Vendor coordination

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• Client/tenant interaction

• Assist Property Manager in preparation of property budgets.

• Lease administration.

• Responsible for handling all tenant service requests.

• Maintain all tenant lease files and vendor files.

• Prepare service and maintain contracts.

• Maintain certificates of insurance

• Manage Building inspections.

• Possess excellent verbal and written communication including organizational skills.

• Schedule/assist/take lead in meetings.

• Prepare rent commencement letters for tenants.

• Directing the supervision of all maintenance and office personnel DECEMBER 2019 – MAY 2020

ASSISTANT PROPERTY MANAGER, LPC

Successfully providing administrative support for thirty different Commercial properties at one time.

• Provides direct administrative support to Management and Property Team.

• Maintain regular contact with maintenance staff to ensure all elements of the property are clean and all needs are attended.

• Assist in Management Audits.

• Maintain and update employee, client and customer contract data bases.

• Organize, compile, and prepare reports for distribution.

• Organize meetings, events and business travel.

• Set the standard for compliance with JLL policies, procedures established for the property specifically as well as the firm.

• Establish the new tenant welcome and orientation program.

• Develop, revise, and coordinate implementation of property manual within portfolio.

• Process A/P {accounts payable} Process A/R {accounts receivable}

• Obtain completed W-9’s from all vendors.

• Assist team with budget preparation.

• Track budget line items related to administrative accounts.

• Prepare manual adjustments forms for all misc. tenant services requests.

• Assist with new vendor set up.

• Prepare tenant memos and all communications as directed be manager.

• Liaison between tenants and all building staff/team members.

• Coordinate tenant meetings and schedule lunch for tenants and managers.

• Coordinate all arrangements and notifications, acquire proper.

• Authorizations, and collect COI {certificates of insurance} as necessary.

• Maintain daily tenant, employee and contractor’s contact.

• Ensure all tenant needs – special needs are worked through effectively. Ensure all tenant contact information is accurate and completed in all bustling systems.

• Ensure that Best Practices and Core Charters are implemented at the property.

• Provide copies of utility invoices or information to Energy Star monthly.

• Coordinate access for vendors.

• Distribute documents to Lease Administration.

• Work with Manager and engineering staff to plan an annual safety warden meeting.

• Draft contracts as requested by managers within 24-48 hours of the request. 3

• Manage the building staff in the absence of the Property Manager AUGUST 2017 – OCTOBER 2019

PROPERTY ADMINISTRATOR, JLL

• Provides direct administrative support to Management and Property Team. Maintain regular contact with maintenance staff to ensure all elements of the property are clean and all needs are attended.

• Assist in Management Audits.

• Maintain and update employee, client and customer contract data bases

• Organize, compile, and prepare reports for distribution

• Organize meetings, events and business travel

Set the standard for compliance with JLL policies, procedures established for the property specifically as well as the firm.

• Establish the new tenant welcome and orientation program.

• Develop, revise, and coordinate implementation of property manual within portfolio.

• Process A/P {accounts payable}

• Process A/R {accounts receivable}

• Obtain completed W-9’s from all vendors

• Track budget line items related to administrative accounts

• Responsible for handling all tenant service requests

• Assist with new vendor set up.

• Prepare tenant memos and all communications as directed be manager

• Liaison between tenants and all building staff/team members.

• Coordinate tenant meetings and schedule lunch for tenants and managers.

• Coordinate all arrangements and notifications, acquire proper.

• Authorizations, and collect COI {certificates of insurance} as necessary

• Maintain daily tenant, employee and contractor’s contact.

• Ensure all tenant needs – special needs are worked through effectively.

• Ensure all tenant contact information is accurate and completed in all building systems.

• Provide copies of utility invoices or information to Energy Star monthly.

• Coordinate access for vendors.

• Assist Property Manager in property budgets/financial reports.

• Distribute documents to Lease Administration.

• Work with Manager and engineering staff to plan an annual safety warden meeting.

• Draft contracts as requested by managers within 24-48 hours of the request.

• Assist Property Manager in building inspections. EDUCATION

JUNE 2017

ADVANCED DIPLOMA, SOUTH LAKES HIGH SCHOOL

Honors student all four years of school

SKILLS

• Strong Communication skills; Written, verbal,

and In-person

• Thrive in high stress environments

• Financial management

• Construc

4

• Experience working with high-level

clients/trophy class properties

• Attention to detail

• Client retention

• Marketing/creativity

• Able to successfully handle multiple projects,

changing priorities, and heavy work-loads

• Remote-working

• Financial Management

• Proficient in Microsoft Office Suites (Word,

Excel, PowerPoint, Outlook, Yardi, MRI,

RCash, RealPage, building engines etc)

• Conflict resolution

• Leadership

• Landlord/Client/Tenet relations/POC

• Data analysis and reporting

Contact this candidate