Business Process Project Manager

Brenda Paul Driven to Improve Processes Resulting in Cost Efficiencies

Huntersville, NC 28078

Cell: 980-***-**** Email: ******@*****.***

Business Process Manager, Business Analyst, Project Manager

I believe every business process can be improved by working with the group and their customers to identify how it can be improved. Utilizing Lean tools such as Process Mapping or Value Stream Mapping, I help the group identify the wastes and drive them to work collaboratively on the future state. Once the improvements are identified, I can drive the future state project plan to completion, resulting in cost efficiencies.

Proficiencies

Business Process Improvements – Have led over 50 continuous improvement events which all resulted in time savings, estimated cost savings 500K.

Project Management – Have led numerous projects in all my roles since 2005, estimated cost savings $1M.

Relationship Management – Have the ability to build effective business relationships with senior management. Can work with all departments in an organization effectively.

Business Analysis – Work with the departments to document their business requirements and translate them into functional IT requirements.

Ability to pick up applications quickly. Have used IBM’s BI tool and know SQL. Can apply this to other BI tools.

Professional Experience

Sonic Automotive – HRIS Analyst; Charlotte, NC

May 2024 – May 2025

Managed UKG’s Performance Management and Succession Management.

Elevate Digital – HRIS Analyst with Sonic Automotive; worked with them for 3 months.

February 2024 to May 2024

Wells Fargo – Charlotte, NC Contract job working on on-boarding new hires.

August 2023 – Januiary 2024

Piedmont Plastics, Charlotte NC Plastics Distribution; HRIS & Compliance Manager ; Selected for this role for my ability to learn the HR system quickly and identify how it could be improved

2019 to December 2022

Managed the UKG HR system (UKG) and all employee changes; created alerts, reports, dashboards; managed employee injuries by working with the medical establishments and the workers comp insurance; government reporting (AAP, EEOC, Vets); implemented numerous HR process improvements.

Piedmont Plastics, Charlotte NC Plastics Distribution; Business Process Manager; Selected for this role for my Project Management and Business Process skills.

2005 to 2019

Managed Agility projects to improve efficiency and reduce waste; rolled out project management to company leaders; implemented the PMO dashboard and a way to report on project status.

UTC Aerospace Systems/Goodrich; Strategic Analyst and IT Project Manager; Selected for this role to translate business requirements into functional requirements for the developers

Led continuous improvement events to improve efficiency and reduce waste; managed international multi-disciplined teams; motivated team members to focus on improvement objectives; implemented process improvements. Translate business requirements into functional requirements for application development; manage goals, plans and budgets for functional business group and enterprise-wide implementation and integration projects; manage projects to the PMP methodology and provide methodology support; define and obtain agreement on project deliverables and track to completion; identify project constraints and risks and manage to resolution; Assisted with Policy Deployment annual meetings.

Wachovia Bank

IT Project Manager, 2005

Coordinate access review for over 400 databases – communicate and track deliverables; coordinate with Application Managers to plan and execute disaster recovery testing and keep disaster recovery plans up-to-date and accessible (230 applications).

Maersk Sealand

IT Project Manager, 2004 to 2005

Manage projects in data warehouse development group for getting new elements from legacy systems to fill business reporting gaps; assist with Project Server installation and testing.

Duke Energy Corporation

Strategic Business Consultant, 1977 to 2003

Manage a large Enterprise Supply Chain project converting 12 plants to a new contract management system and a number of business specific and IT projects; communicate IT chargebacks with various functional departments; year to date and budget to actual reports; initiated executive IT support and moved them from a mainframe system to desktop computers.

Education and Credentials

Master in Business Administration

Pfeiffer University of Charlotte

Bachelor of Arts in Information Systems

Queens University of Charlotte

Professional Certifications

PMP – Project Manager Professional

Business Process Practitioner

Six Sigma Green Belt

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