Customer Service Support Worker

Gurbinder Dhillon

Brampton, ON L*A *A* 416-***-**** *************@*****.***

Objective

To contribute to a dynamic and growth-oriented organization where I can apply my skills, work ethic, and dedication to provide excellent service. I bring strong interpersonal and customer service abilities, combined with a proven track record in healthcare and logistics environments. Experience

Personal Support Worker (PSW)

Bennett Health Care Centre, Georgetown, ON — August 2023 – Present

• Provide compassionate, hands-on care to clients, supporting daily living activities such as feeding, bathing, and changing bed linens.

• Assist clients with mobility and transfers using ceiling track lifts, mechanical lifts, and transfer boards.

• Distribute snacks and closely monitor client well-being.

• Maintain a clean, organized, and safe living environment.

Distribution Center Associate

Indigo Online Distribution Center, Brampton, ON — October 2006 – August 2023

• Performed key logistics tasks including shipping, receiving, picking, packing, and returns processing.

• Held responsibility for inventory control for 4 years.

• Acted as exception clerk, team helper, and backup support.

• Met or exceeded productivity targets in various departments.

• Collaborated with team members to execute special projects efficiently. Education

Canadian College of Business Science and Technology, Brampton, ON

• Personal Support Worker (NACC) Diploma

• Internship: Holland Christian Homes — April to May 2023 Skills

• Proficient in using ceiling track lifts, mechanical lifts, and transfer boards for safe patient handling.

• Skilled in providing personal care such as bathing, feeding, and hygiene maintenance.

• Over 18 years of logistics and distribution experience.

• Strong communication skills—verbal, written, and interpersonal.

• Adaptable, organized, and able to work well under pressure.

• High numerical aptitude and commitment to professional ethics.

• Computer proficiency in MS Office, Oracle, Internet, and Windows platforms. References

• Dilpreet Kaur (Registered Nurse) — 647-***-****

• Additional references available upon request.

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