Human Resources Front Desk

TALENT MURAPA

**** ******* *****, ****** +263-***-***-*** *************@*****.***

Summary

Highly organized and efficient individual with a clear, logical mind and a practical approach to problem-solving. Possesses a strong drive to see tasks through to completion and a high concern for accuracy. A flexible and innovative team player with excellent communication and analytical skills, committed to professional development and utilizing capabilities effectively.

Key Skills

• Human Resources Management: Recruitment, training and development, performance management, employee relations, HR policy implementation, record keeping, legal compliance, payroll assistance.

• Administration: Business administration, office management, record keeping, data entry.

• Communication: Excellent written and verbal communication, strong interpersonal skills.

• Analytical & Problem Solving: Meticulous attention to detail, strong analytical capabilities, practical problem-solving.

• Organizational & Time Management: Highly organized, efficient time management, ability to prioritize tasks.

• IT Proficiency: Basic computer science knowledge, proficient in computer applications.

• Personal Attributes: Self-motivated, hardworking, success-driven, flexible, team- oriented, adaptable to dynamic environments, eager to learn. Work Experience

Human Resources Intern Civil Aviation Authority of Zimbabwe, RG Mugabe International Airport January 2016 – December 2016

• Actively involved in recruitment processes, including preparing job descriptions, posting advertisements, and managing the hiring pipeline.

• Assisted in the development and implementation of training and development programs.

• Provided support in counselling procedures and performance management processes.

• Contributed to the development and implementation of HR initiatives.

• Supported the management of disciplinary and grievance issues.

• Maintained accurate employee records in accordance with company policies and legal requirements.

• Assisted in reviewing employment and working conditions to ensure legal compliance.

• Supported in the operation of pay and benefits policies.

• Assisted in employee services, including health and safety initiatives and sports activities.

Waitress RATMA Coffee Shop, Johannesburg, South Africa 2017 – 2018

• Provided excellent customer service by taking orders and serving food and beverages.

• Ensured customer satisfaction by proactively checking on guests and resolving any issues promptly.

Education

ICM Diploma in Business Administration City Study Center, Harare January 2023 – Present

• Accounting (Credit)

• Business Law (Distinction)

• Economics for Business (Pass)

• Organizational Behaviour (Pending)

ICM Certificate in Business Administration City Study Center, Harare January 2023 – Present

• Business Management and Administration (Distinction)

• International Business Communication (Distinction)

• Numeracy and Statistics (Pass)

• Marketing (Pass)

National Diploma in Human Resources Management Kushinga Phikelela Polytechnic, Marondera 2013 – 2014

• Modules include: Financial Accounting 1 (C), Business Communication (C), Principles of Economics (P), Commercial Law (C), Management (C), Computer Applications (C), Human Resources Management (C), National and Strategic Studies

(C), Entrepreneurship Skills and Development (P).

National Certificate in Human Resources Management Kushinga Phikelela Polytechnic, Marondera 2013 – 2014

• Modules include: Basic Accounts (P), Basic Communication Skills (C), Basic Mathematics and Statistics (P), Introduction to Law (C), Business Administration (C), Introduction to Computers (C), Introduction to Human Resources Management (C), National and Strategic Studies (C), Entrepreneurship Skills and Development (P). Ordinary Level Hama High School

• Mathematics (C), Geography (A), English (A), History (C), Commerce (A), Agriculture (A)

Personal Details

• Date of Birth: 11 March 1992

• Nationality: Zimbabwean

• Languages: English (Fluent), Shona (Fluent)

References

Maggie Priscilla Paradza

Civil Aviation Authority of Zimbabwe :

Head of IT

E-mail: ***********@*******.***

Tel: +263-***-***-***

Thabani Johnford Ncube

PricewaterhouseCoopers Namibia

Senior Manager: Assurance

E-mail: ***************@*****.***

Tel: +263-***-***-***

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