Program Manager Project

Christina Morgan, MBA CSM CPM

*********.***.******@*****.*** 404-***-****

PROFILE

Results-driven Portfolio/Program Manager eager to contribute expertise in project execution to a progressive organization. Providing a professional capable of effective management of multiple implementations and strategic goals in diverse environments. Specializing in delivery of projects on time and on budget. IMPLEMENTATION HISTORY

● BI reporting and Dashboard solutions

● SaaS, IaaS, PaaS, CRM, ERP, HCM, R&D

systems

● Facilities Application Management apps

● Proprietary solution AEM Adobe Analytics

● SAP Vendor Management systems

● Infrastructure/Tech Refresh SQL DB

Infrastructure update OneDrive

● Microsoft Azure & AWS Migrations

● Microsoft Implementation 0365 SharePoint

● Microsoft Implementation SunMart SAP

● Microsoft Dynamics and Ariba

● Vendor Management System Implementation

● Deployed & Integrated Financial Proprietary

Solutions

● IAM and Access Management applications

PROFESSIONAL CAREER

FEDEX September 2024 - present

Portfolio Project Manager (Contractor)

As Portfolio Project Manager, I oversee multiple projects’ progress as well as, health and hygiene tasks ensuring they align with strategic business objectives and deliver maximum value. I also work closely with the PMO to ensure stakeholders reporting is accurate and submitted timely.

● Manage project resources’ time submissions and allocations in RUNN.

● Manage Planview, Agility and ADO to ensure project tasks and dependency alignment

● Maintain a holistic view of project performance across the entire portfolio.

● Analyze budget performance across projects, tracking spending against allocations and forecasting future resource needs

● Collaborate with business stakeholders to evaluate new project proposals and assess their fit within the current portfolio strategy

● Meet with individual Technical Project Leads to provide guidance, remove obstacles, and ensure alignment with portfolio standards

● Update portfolio roadmaps and timelines based on project progress, scope changes, and shifting business priorities

● Manage automation deployment processes using Azure DevOps pipelines

● Manage migration of datasets migration from EDW to MS Azure and Atlas consumption to streamline reporting

● Facilitate cross-project coordination meetings to resolve resource conflicts and manage dependencies between initiatives

Ernst &Young March 2016 – March 2025

Assistant Director/ Senior Global Program ManagerH this c Managing application enhancements and development for global applications in the three highly innovative Business Units.

● Monitored and managed budgets for portfolio and project activities for multiple Workstreams

● Coordinated and manage offshore and matrix project teams to complete project deliverable

● Managed stakeholders’ expectations by creating roadmaps, status reports and communication plans

● Successfully schedule, plan, and forecast numerous projects in MS Project

● Facilitated contract negotiations, renewals and vendor RFP, RFI processes

● Led cross-functional teams through phased migration approach, delivering project 2 weeks ahead of schedule and 7% under budget

Christina Morgan, MBA CSM CPM

*********.***.******@*****.*** 404-***-****

● Managed, coached, mentored, and motivated direct reports as apart driving continuous improvement

● Managed and optimized the flow of delivery through the value stream and into the respective release trains

● Automated deployment processes using Azure DevOps pipelines reducing manual deployment time

● Directly managed deliverables and milestones for major global CRM, ERM and SaaS implementations

● Created key artifacts associated with mergers and acquisitions; CIMs and LOIs

● Created roadmaps for large MS Azure migration programs to assist clients with application optimization

● Bravo Award winner in 2016, 2019, 2023, & 2024 for outstanding project management and global strategy creation/implementation

● Containerized legacy .NET applications using Docker and deployed to Azure Container Instances, improving deployment efficiency by 60%

● Managed IT Financial upgrade projects within Business Operations portfolio

● Created Portfolio governance workflow and project execution framework to streamline delivery Delta Airlines July 2015 – March 2016

Senior Program Manager - Consultant

Managed the implementation of an Enterprise Customer/Employee Notification System.

● Managed a $6.2M budget tracking capitalized and non-capitalized spend

● Managed matrix resource demand and requirement tasks planning

● Worked with on/offshore resources and vendors development to deliver the solution

● Worked with executive stakeholders to define scope requirements, create ad-hoc reporting and analytics

● Provide input to development and refinement of the scaled agile framework MagMutual November 2014 – June 2015

Program Manager

Introduced a Project Management Approach aligned with PMI’s PMBOK methodology. This methodology was utilized throughout the life cycles for several multi-million-dollar platform implementations.

● Assisted in resource allocation planning and application support activities in a matrix environment

● Successfully implemented PAC project which operated in five states and impacted 3 core applications

● Created tools for scope, schedule, cost, and benefit realization management as well vendor management selection

● Established project communication strategy for stakeholder management, governance, execution and change management

Catlin Holdings September 2013 – October 2014

Portfolio Manager

Established Project Management Office to manage a $77M initiative to replace C1 platform with Guidewire suite for Claims, Policy, and Billing.

● Managed a $77M budget with four cost centers tracking capitalized and non-capitalized spend

● Managed on/offshore teams to create and manage program plan including 10 Workstream tracks

● Supervised direct reports with responsibilities including: Financial Analyst, Project Analyst, Project Coordinator and Project Administrator

● Manage value stream progress and provide ongoing visibility to portfolio

● Worked with executive stakeholders to define scope requirements, create ad-hoc reporting and analytics

● Established project deliverable acceptance, change control, and project tools management processes and assisted in drafting SOW’s, RFP’s, and RFI’s

● Stood up SharePoint 365 with Lync capability to ensure strategy and execution alignment

● Created weekly/monthly governance documentation to communicate status, financials, issue, key decisions and risk to the executive stakeholders

InComm March 2012 – August 2013

IT Program Manager

Christina Morgan, MBA CSM CPM

*********.***.******@*****.*** 404-***-****

Managed Transaction Processing Portfolio, which consist of creating the Portfolio workflow and mentoring Project Managers in the organization.

● Created and managed project schedules

● Onshore and offshore resource management in a cross-matrix environment

● Portfolio management for Transaction Processing group

● Created Portfolio workflow and framework

● Mitigated testing risks and issues

Elavon-US Bank September 2010 – March 2012

IT Senior Project Manager

Managed new functionality and revenue generating projects. Launched many payment platforms/solutions with partner clients such as Discover, Delta and Air Canada.

● Created and managed project plans, WBS, Project Charters, RACI matrix etc.

● Monitored and managed budgets related to the portfolio and project

● Coordinated and managed project teams to complete project deliverables

● Successfully implemented projects that will generate $2.4MM year one

● Mitigated testing risks and issues identified

● Managed risk, issues and Change Management process PROFESSIONAL DEVELOPMENT

Webster University

MBA – Management

Tougaloo College

B.A. – Economics (Emphasis in Business Administration) Keller School of Management

Project Management Certification

SCRUM Alliance

SCRUM Master Certification

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AREAS OF EXPERTISE

● Project Management

● Project Server Implementation

● Schedule, Scope, Time, & Budget

Management

● Resource Planning, Allocation, & Leveling

● Risk Assessment & Impact Analysis

● Status Reports / Demos / Early Business

Validation Reviews

● RFP / RFI / SOW / SLA

● Business Analysis / Use Cases / Swim lanes

● Requirements Gathering, Analysis, &

Technical Documentation

● Contingency planning

● Vendor Management & SDLC

● Currently working toward being a Certified

Scrum Master

● Agile & Waterfall Methodology

● Demand Planning, Integration scoping, Data

Migrations and Complex implementation

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