Customer Service Call Center

Education

Missouri Community College Kansas City

Currently pursuing an associate in arts degree 8/2017 – present

Work Experience

Mobile Repair CSA Spectrum November 2017 to Present

Provided quality service to customers via phone and chat.

Assist customers with account management, maintenance, billing, problem-solving, enhancement, and troubleshooting of mobile phones.

Managed full-service end-to-end billing-related questions, issues, and concerns ranging from general questions to payment-related items.

Demonstrated accountability by following through on all necessary customer touchpoints with an appropriate sense of urgency.

Worked with upper management to streamline troubleshooting processes as well as create and maintain appropriate troubleshooting procedures.

Managed customer interactions professionally and efficiently.

Customer Service CVS Caremark October 2014 to April 2017

Effectively negotiated sensitive customer issues.

Responded to customer-initiated telephone inquiries by answering inquiries in an inbound Call Center.

Demonstrated the ability to handle difficult customer calls and effectively communicate under pressure.

Senior Customer Service FedEx January 1997 to March 2013

Gave accurate information and assistance to customers.

Responded to inquiries, problem solved and provided the customer with a resolution.

Assisted with administrative support functions.

Resolved billing issues.

Maintained knowledge of products and services being offered.

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