Front Desk Customer Service

Xainalyn Paul

907-***-**** ************@*****.***

*** * ****** ** *** 31F, Everett, WA 98204

Profile

Reliable and adaptable professional with a diverse background in warehouse operations, front desk receptionist, hospitality, hostess, and volunteer service. I am skilled in multitasking across fast paced environments-ranging from coordinating logistics and inventory to providing exceptional customer service in both formal and informal settings. Proven ability To communicate effectively, stay organized, and maintain professionalism under pressure. Strong team player with a service-oriented mindset and a commitment to workplace efficiency, cleanliness, and guest satisfaction.

FRONT DESK RECEPTIONIST, HOLIDAY INN EXPRESS & SUITES, MARYSVILLE, WA — 2024

- Greeted Guests upon arrival and providing a warm, welcoming atmosphere, ensuring exceptional customer service throughout their stay.

- Managed guest check-ins and check-outs efficiently using hotel property management systems. (PMS)

- Responded promptly and effectively to guests inquiries, concerns, and special requests to ensure guests satisfaction.

- Blanched cash drawers, processed payments, and maintained accurate financial records at the end of each shift.

- Coordinated with housekeeping and maintenance departments to address guest needs and room readiness.

- Assisted in training new front desk staff, sharing best practices for customer interaction and administrative tasks.

AMAZON WAREHOUSE ASSOCIATE, EVERETT, WA — 2024

- Picked, packed, and scanned thousands of items daily using handheld RF scanners to ensure accuracy and timeliness in order fulfillment.

- Lifted, moved, and organized, inventory weighing up to 50 lbs, contributing to an efficient and safe workflow.

- Met and often exceeded productivity and accuracy targets while maintaining quality control standards.

Operated pallet jacks and other material handling equipment to transport goods throughout the facility.

- Communicated with team leads and coworkers to ensure smooth handoffs between departments and shifts.

- Follow strict safety protocols and procedures to present accidents and maintain compliance with OSHA standards.

- Reported inventory discrepancies and assisted with cycle counting to maintain accurate stock levels.

WAREHOUSE WORKER, AEROTEK, EVERETT, WA, — 2024

- Consistently prepared and loaded boxes containing 2,000 to 3,000 documents per 12-hour shifts, ensuring accuracy and efficiency before transporting them to the next designed station within the warehouse.

- Assisted machine operators with equipment setup and operations to maintain smooth production flow.

- Maintained a clean and organized workstation, ensuring a seamless transition between shifts and promoting a safe work environment.

HOSTESS, INLET PUBHOUSE HOTEL, ANCHORAGE, AK — 2023

-With an enthusiastic attitude, I welcomed guests and escorted them to their assigned tables seating 50-100 people per shift

-Coordinated with waitstaff, kitchen and managers to ensure guests were satisfied with their service

-Addressed any customer complaints and concerns escalating it to management when absolutely necessary

-Managed all reservations through phone calls while keeping waitlist updated for incoming customers

VOLUNTEER, SERVER, BEANS CAFE, ANCHORAGE, AK — 2016-2019

-Prepped and served meals for the homeless. Served up to 100 homeless in Alaska per volunteer shift

VOLUNTEER WORK, FIRST BODY OF CHRIST, ANCHORAGE, AK — 2014-2023

-Participated in annual summer car wash fundraiser for my church

-Volunteered at the Senior Center Bazaar as a hostess, server, and runner

-Volunteered as a server for a Military Ball Event held at the Senior Center

-Part of the media crew in charge of recording all of the Pastor's sermons and teachings Education

Veronica Faumuina - Church Event Coordinator 907-***-**** West Anchorage High School — 2023

Skills

-4 years of experience in Customer Service -Able to work alone as well in a group setting

-Comfortable in a fast pace environment -Able to work under pressure

-Strong organizational skills -Phone Etiquette

-Janitorial Experience -Quick Learner

-Stocking -Basic Math -Problem Solving

-Phone Etiquette -Cash Handling

-Teamwork -Reservation Management

Reference

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