Customer Service Team Members
Resume:
FAISAL NASEER
Personal details
FAISAL NASEER
******.********@*****.***
House # B-5 Hassan
Mujtaba Town Malir Karachi,
Pakistan
Education
BBA
2005
South West University
Intermediate
2002
Govt. S.S Commerce College,
Hyderabad Sindh
Matriculation
Jamia Millia Pilot, 1999
COMPUTER SKILLS
MS office, internet and
browsing.
Advance Excel.
Efficiently used PIBAS (Banking
Application)
Professional Summary
Dynamic and detail-oriented professional with over 15 years of diverse experience in office administration, customer service, and financial management within the textile and banking sectors. Proven track record in managing daily office operations, coordinating interdepartmental communication, and enhancing workflow efficiency. Skilled in maintaining accurate financial records, preparing comprehensive reports, and implementing internal controls to ensure compliance. Strong background in delivering exceptional customer service, resolving inquiries, and building lasting relationships. Adept at training and mentoring team members, optimizing production processes, and contributing to organizational success through strategic problem-solving and effective communication.
Experience
Office Assistant Aug 2019 - Present
Husnain Textile Mills PVT LTD, YARN
Responsibilities:
Manage daily office operations and ensure a smooth workflow. Assist in organizing and maintaining filing systems, both electronic and physical.
Coordinate communication between departments and respond to inquiries in a timely manner.
Prepare and distribute reports, memos, and other documents as required.
Schedule meetings and maintain calendars for team members. Support inventory management and procurement processes for office supplies.
Assistant Operator Feb 2018 - Nov 2019
Artistic Fabric Mill, Unit 01
Responsibilities:
Operated and maintained textile machinery to ensure efficient production.
Monitored production processes to meet quality and safety standards.
Assisted in troubleshooting machine issues and performing basic repairs.
Collaborated with team members to optimize production schedules. Maintained accurate production logs and inventory records. Trained new operators on machinery operation and safety protocols. Accounts Manager Oct 2015 - Oct 2018
Sheikh Van Service
Responsibilities :
Managed the company’s financial records, ensuring accuracy and compliance with regulations.
Prepared financial statements and reports for management review. Oversaw budgeting processes and financial forecasting. Developed and implemented internal controls to safeguard assets. Coordinated with external auditors during financial audits. Skills
Office Administration
Financial Management
Customer Service
Excellence
Communication and
Coordination
Data Analysis and
Reporting
Inventory Management
Team Training and
Development
Problem Solving
Compliance and
Regulatory Knowledge
Production Process
Optimization
Languages
English
Urdu
Customer Service Officer Nov 2013 - Jun 2015
Islamic Bank Ltd
Responsibilities:
Handled customer inquiries and resolved issues related to banking services.
Provided information about products and services to enhance customer satisfaction.
Processed transactions accurately and efficiently while maintaining compliance.
Assisted in opening new accounts and managing customer relationships.
Conducted follow-ups to ensure customer satisfaction and retention. Collaborated with team members to improve service quality and efficiency.
Customer Service Officer Oct 2010 - Sep 2015
Qasr Al Sabah Trading LLC, Dubai, UAE
Responsibilities:
Delivered exceptional customer service and support in a fast-paced environment.
Managed customer accounts and maintained accurate records of interactions.
Assisted customers with inquiries regarding products and services. Processed orders and handled returns and exchanges in a timely manner.
Worked with management to develop strategies for improving customer satisfaction.
Trained new staff on customer service protocols and company policies.
Customer Service Officer Sep 2006 - Sep 2010
Bank Islami Pakistan Limited
Responsibilities:
Addressed customer queries and provided information on banking products.
Assisted in resolving account-related issues and discrepancies. Maintained accurate records of customer interactions and transactions.
Promoted bank services to enhance customer engagement and satisfaction.
Supported the team in achieving service delivery targets and objectives.
Participated in training sessions to improve service skills and product knowledge.
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