Customer Service Supply Chain
Resume:
BRITTANY ANDERSEN
******************@*****.***
**** * **** * ******, UT. 84040
OBJECTIVE:
To obtain a position within a company where I can contribute to their growth and success by utilizing my skills in Customer Service, Supply Chain/Logistics and Hospitality.
Core Strengths and Skills:
• Strong Multi-tasking and Organizational Abilities: Thrive in fast-paced environments by efficiently managing multiple priorities while consistently meeting strict deadlines with responsiveness and structure.
• Process Improvement and Implementation: Proven ability to streamline workflows and introduce improvements that enhance productivity and operational efficiency.
• Innovative Problem Solving: Adaptive thinker who approaches challenges with creative and practical solutions.
• Technical Proficiency: Skilled in Zendesk, MS Office, SLACK, Salesforce, and a wide range of carrier tracking and exception management tools.
• Leadership and Team Development: Effective in building, coaching, and leading teams— both remotely and in office settings—to foster collaboration and high performance.
• Vendor and Employee Relations: Strong interpersonal skills with a natural ability to build rapport, cultivate long-term relationships, and drive mutual growth with vendors and team members alike.
Experience:
Optomi – IT Talent Services / Landstar Transportation Business Development Analyst / Corporate Regional Trainer August 2022 – Present Remote / Multi-Regional
Supervisor: Casey Wise
• Designed and facilitated comprehensive training programs for 100+ regional agents annually, focusing on logistics software proficiency and industry best practices
• Conducted in-depth KPI analysis; prepared monthly executive reports on business growth, operational efficiency, and market trends
• Collaborated cross-functionally to streamline supply chain operations, achieving an 8% YoY reduction in operational costs
• Spearheaded the implementation of a new CRM system, enhancing lead tracking and boosting conversion rates by 20%
• Developed and maintained standardized documentation for procedures and training, increasing internal knowledge retention
• Contributed to strategic planning initiatives, leading to a 12% revenue increase by expanding services into new markets
• Conducted regular performance evaluations and provided targeted coaching to improve team productivity and client satisfaction
• Utilized data analytics to identify inefficiencies in transportation routes, leading to optimized delivery schedules
• Organized and led quarterly workshops on compliance and regulatory updates for internal teams and key stakeholders
Floor Found – Re-Commerce Platform (Startup)
Customer Service and Logistics Coordinator
July 2021 – March 2022 Remote
• Coordinated all inbound/outbound logistics, ensuring timely and cost-efficient shipments
• Negotiated carrier rates, effectively reducing transportation expenses
• Managed transit issues and exceptions with carriers, maintaining transparent communication with customers
• Developed foundational customer service processes to support scalability in a startup environment
• Provided multi-channel customer support for in/outbound order issues, ensuring client satisfaction
• Participated in weekly leadership meetings with the Founding Team to review GMV/GMR and explore inventory acquisition strategies
• Played a key role in expanding the client base from 7 to 30 startup furniture partners through relationship management
Internal Revenue Service (IRS)
Customer Service Representative
October 2020 – July 2021 Ogden, UT
• Processed amended business employment tax returns, ensuring compliance and accuracy
• Assisted taxpayers via phone and mail with penalty inquiries and abatement requests, applying current tax law and policy
• Maintained strict confidentiality of sensitive taxpayer information in all communications
• Resolved complex customer issues with prompt and detailed responses, maintaining high service standards
Extended areas of experience
July 2016 - August 2020
• Customer Service Supervisor/Bed Bath & Beyond, Layton, UT.
• LTL Specialist and Escalation Lead/ Bed Bath & Beyond, Layton UT. March 2008 – December 2015
• Front Desk Manager/ Hyatt House, Salt Lake City, UT
• Operations Manager/ Courtyard by Marriott Layton, UT.
*References available upon request
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