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Product Manager Accounts Receivable

Location:
Bengaluru, Karnataka, India
Posted:
July 11, 2025

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Resume:

HARIKUMAR UNNITHAN

Manager, Accounts Receivable & Collections

+91-988*******

********@*****.*** https://www.linkedin.com/in/harikumar-unnithan-792897a Seasoned Accounts Receivables & Billing with proven success leading end-to-end Order-to-Cash (O2C) operations, including Contract Administration, Renewals, Order Management, Vendor Management and Customer Service. Demonstrates strong leadership in setting performance metrics, mentoring teams, and collaborating cross functionally with Sales, Legal, Customer Success teams. Known for analytical insight into AR trends, implementing effective collection strategies with internal controls and industry best practices. Professional Experience

Roles & Responsibilities

• Manage Enterprise Accounts and Finance Operations: Oversee collections, billing, credits, and finance operations for India and global regions (India, EMEA, APAC, UK, and US).

• Billing Operations - Oversee and manage the billing process for all customers, ensuring timely & accurate invoicing are completed.

• Team Leadership: Lead and supervise a team of 5 collection analysts and senior analysts in India, setting monthly payment collection goals, billing activities and maintaining DSO.

• Led automation: Integrated AR & Billing financial operations with other business systems (e.g., Salesforce, Zuora, HRC), reducing manual effort and minimizing errors.

• Tools Utilization: Proficient in tools such as Zuora, Zendesk, Salesforce, and G Suite.

• Review Aging Reports: Analyse accounts receivable aging reports to identify overdue accounts and assess the current status of collections.

• Performance Management: Establish clear KPIs, monitor team performance, and provide regular feedback to ensure targets are met.

• Set Monthly & Quarterly Targets: Define individual and team goals related to collections.

• Update Collection Strategy: Analyse the month’s collection efforts and identify areas where strategies could be improved. Set new goals for the following month.

• Customer Issue Resolution: Manage and resolve customer issues, escalating complex matters as needed.

• Cash Application Review: Oversee daily cash application processes are completed & posted.

• Strategic Planning: Develop and implement strategies to improve collection rates and reduce delinquencies. Enforce collection policies to minimize outstanding credit.

• Negotiate Payment Plans: Negotiate and arrange suitable payment terms or payment plans with customers facing financial difficulties.

• Cross-Functional Collaboration: Work closely with Account Management, Sales Ops, and Order Management teams to align on strategies and approve payment terms.

• Month-End Reconciliation: Ensure all collections and payments are properly recorded and reconciled during month-end closings.

• Reporting & Stakeholder Communication: Prepare regular reports on collections activities and collaborate with external collection agencies.

• Team Development: Train, mentor, and support team members to improve their skills and performance.

• Audit Participation: Actively contributed to internal and external audits by preparing required documentation, supporting audit queries, and ensuring compliance with regulatory and financial standards.

Vimeo Technologies Pvt Ltd, Bengaluru

Manager, Accounts Receivable & Collections: June 2022 – November 2024 Roles & Responsibilities

• Oversaw collections, billing and accounts receivables processes for India region.

• Follow up and collect past due invoices.

• Manage aging report.

• Address and resolve invoice disputes, discrepancies, or billing issues in collaboration with internal department.

• Work with the AM on getting new quote drafted.

• Work with the action team to set payment period based on customer credit worthiness.

• Generate reports related to collection and maintain DSO.

• Resolving payment discrepancies, disputes and billing issues.

• Working with internal stake holders

• Working with third party collection agencies.

• Prepare daily, weekly, or monthly collection report and send it to the US team.

• Month end activities.

• Working with the audit team and providing them samples when requested.

• Collection of TDS certificates.

Roles & Responsibilities

• Managed AR functions for multiple regions including India, Middle East, Africa, SEA, UK, and North America.

• Coordinated collections for various sectors including corporate, media houses, and global accounts.

• Ensured timely customer communication and issue resolution.

• Analyzed customer operations and finances to assess creditworthiness.

• Developed strategies to improve AR business operations.

• Reconciled customer accounts and managed month-end closure activities.

• Experienced in Salesforce, HRC, Oracle, NetSuite & G Suite.

• Addressed internal & external audit queries.

Roles & Responsibilities

• Handled AR and collections for India and SEA & North America regions.

• Follow ups for payments from different geos.

• Generating and sending invoices to customers.

• Monitoring and tracking pending invoices.

• Reduce and maintain a good DSO.

• Assess the creditworthiness of new and existing customers.

• Addressing and resolving payment discrepancies, disputes and billing issues.

• Working with internal stake holders.

• Working with third party collection agencies.

• Maintaining accurate records of customers' payment history. Zoom, Bengaluru

Sr. Accounts Receivables & Billing: March 2021 – May 2022 Dotc United Group (Avazu), Bengaluru

Accounts Receivable Accountant & Office Administration: March 2016 – April 2021 INMOBI, Bengaluru

Accounts Receivables, Credit Controller, Billing: June 2014 – August 2015 Roles & Responsibilities

• Managed cash collections for India, UK, and USA.

• Follow up on outstanding invoices through emails & phone calls.

• Prioritize workload based on aging.

• Negotiate payment plans with customers to reduce overdue balances.

• Work with the Account Managers and escalate issues at the right time.

• Reconcile payments against invoices to ensure proper cash allocation.

• Monitor aging reports to track overdue accounts

• Sending dunning letters on a weekly basis

• Follow up for TDS certificates.

• Resolve invoice and billing errors and disputes of customers. Roles & Responsibilities

• Manage the day-to-day collection activities.

• Review and mail invoices. E-mail weekly customer aging reports to Partners.

• Maintain various reserve lists.

• Research and resolve customer issues.

• Work with the Sales and Sales Operations teams to resolve invoicing issues.

• Research account and payment activity.

• Communicate and correspond with external and internal customers.

• Manage the month end process, deadlines in a timely manner (AR and Cash). Coordinating with internal departments (Cash application, Accounts Payable, Order management

• Takes necessary action in cases of payment failure beyond stipulated time period. Academic Credentials

Bachelor of Commerce (B. Com) Graduate,

Institution : Gogte College of Commerce

University : Karnataka University

SKILLS

Accounts Receivables, Cash Collections, Collection Strategies, Order Management, Billing & Invoice Management, Cash Application.

Enterprise Account Handling, Contract & Vendor Management, Renewal Management, Customer Relationship Management.

Team Leadership, Problem Solving, Negotiation, Communication Skills. Tools & Platforms: Salesforce (SFDC), Zuora, Retool, Zendesk, HRC, G Suite. Reporting & Analytics: AR aging reports, Cash Flow Forecasting, KPI & DSO. Audit & Compliance Support.

UL Solutions, Bengaluru

Collector - II: November 2010 – June 2014

Oracle, Bengaluru

Collections Analyst: November 2006 – October 2010



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