Customer Service Information System
Resume:
Suzanne Byles
Virginia Beach, VA 23464
Cell: 757-***-****
**********@*****.***
SUMMARY
Resourceful and dedicated Communication Specialist with over 15 years of problem-solving and
customer service experience. Detail-oriented professional with a friendly, proactive and hard-working nature with a keen eye for detail. Looking for an opportunity to use my exceptional communication skills in a reputable, growing company.
HIGHLIGHTS
Excellent oral and written communication skills
Project planning and scheduling experience
Superior customer service and problem-solving skills
Flexible team player and ability to work independently
Results-oriented and ability to prioritize and manage multiple tasks at one time
Exceptional customer service skills and skilled in maintaining professional relationships
Vast understanding of computer information system functionality and workflow processes
Software knowledge including, but not limited to; MS Office (Word, Excel, PowerPoint, Project, Access,
Outlook), Midas Plus, Epic, Eclipsys, and various Cerner Applications (PharmNet, Surginet, Optnet, etc.)
EXPERIENCE
Restaurant Server (May 2017 -July 2024)
IHOP (Virginia Beach, VA)
Assisted guests with making menu choices in an informative and helpful fashion
Accurately recorded orders and entered them correctly into the restaurant’s POS computer system
Delivered food and beverages from kitchen to guests in a timely manner
Communicated with managers, other servers and kitchen staff regarding customer allergies, dietary
needs,and other special requests
Consistently adhered to quality expectations and restaurant standards
Efficient and effective customer service contributed to improved rates of return business and acquired
multiple repeat customers who requested only my service
Trained and mentor new servers and host/hostess by following company policies and procedures
Performed all assigned duties at the start and end of each shift
IS Application Specialist (Aug 2009 - July 2011)
CHKD (Norfolk, VA)
Provided ongoing system support, design, testing, analyzing, maintenance, and administration of
assigned computer applications throughout a health information system (Cerner)
Analyzed complex system, application and reporting problems identified by hospital end-users and
identified, tested and implemented effective IT solutions
Worked closely and collaborated with hospital directors and department managementto ensure
utilization of an application met business needs and goal objectives
Responsible for maintaining the security and integrity of a hospital information system
Created and updated the user accounts for all system users throughout a hospital
Ensured timely communication of work status to department leadership, identified and documented all
new and existing application processes and suggested new and beneficial opportunities for future
business system improvements
Initiated two one-on-one training sessions for department new hires, mentored team members and
provided a basic understanding of HIS/FSI integration and printer functionality
Business Analyst (July 2005 - August 2009)
EDS (Chesapeake, VA)
Interacted with client representatives and vendors to gain an understanding of business objectives,
technical context and organizational strategic direction
Lead all aspects of projects, including capacity planning, resource allocation, project documentation,
client engagement, and change management for a large client (BAE Systems)
Confirmed and prioritized project plans and deliverables with the customer on weekly client calls
Followed Software Development Life Cycle (SDLC) processes and methodologies by using Peregrine as
the change control application and Borland tools for requirement version control and testing
Conceptualized, designed, constructed, tested, and implemented portions of business and technical
information technology solutions through application of appropriate Oracle database development
Prepared system documentations including but not limited to functional and technical specifications
Designed numerous step-by-step instruction documents on system and applications processes and
trained end-users how to utilize company procedures and toolsets
Used SQL Plus to create and administer Ad Hoc reports requested daily by end-users
Served as a main point of contact for multiple vendors at one time and responsible for answering all
system functionality questions from client representatives and end-users
Provided benefit service representatives hands on support and answered all relevant questions when
new systematic updates were implemented
EDUCATION
B.S. in Communications, Old Dominion University (Norfolk, VA), 2000
High School Diploma, Salem High School (Virginia Beach, VA), 1995
REFERENCES
Available upon request
Contact this candidate