Follow-Up Admissions Coordinator
Resume:
Shaqudaway Hiley
Macon, GA *****
************@*****.***
Willing to relocate: Anywhere
Work Experience
Admissions Coordinator
South University Online-GA
December 2024 to Present
Core Qualifications
• Knowledgeable of all available school academic programs and degree options
• Ability to help individual students find what suits them best
• Meticulous in all paperwork and collecting of information
• Understanding of financial aid and scholarships and who is eligible for each
• Great communication skills with students as well as coworkers faculty and staff Title processor
Copart, Inc-GA
November 2022 to December 2024
• Opening/scanning mail received
• Call queue (ability to answer basic TE questions, give claim updates and direct caller to correct party/ team if applicable
• Total Loss Packets (create and send all documents required per state guidelines)
• Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title)
• Initial calls to owners/insureds (these are customer specific tasks and it used to inform owner of packet that will be sent to them)
• Follow-up calls to owners/insureds to follow-up on needed documents or corrected documents needed
• Follow-up calls to Lien Holders (for documents listed above in the initial call)
• Will send out revised packets to the owners/insureds as needed
• Will be held to the internal cycle times and other auditable criteria
• Mail Approvals -Reviewing all mail to ensure that documents are compliant per State guidelines
• Launch the "Okay to Pay" the owner/insured to the Insurance company after final review of file for compliance
• Will monitor and work a shared inbox to ensure the tasks and directives are addressed and completed per company policy, timelines, and contractual obligation.
• Other tasks as assigned by managemen
Assistant General Manager (AGM)
Drivetime-Macon, GA
February 2021 to November 2022
• Knowledge of economic and accounting principles and practices, analysis, and reporting of financial data.
• Excellent customer service skills with the ability to close the deal.
• Knowledge of business and management principles involved in strategic planning, resource allocation, production methods, and coordination of resources.
• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of principles and methods for showing, promoting, and selling products or extended warranty to ensure full coverage of the vehicle.
• Knowledge of laws, regulations, agency rules.
• Knowledge is great, but we also need you to be able to prove that you're that you've made a difference in Automotive sales.
• Conducting interviews with prospective employees either individually or as the leader of an interview committee
• Deciding on the best applicant for the position and confirming the hire or presenting the suggested hire to executives for confirmation
• Coaching involves motivating team members and providing guidance to help them achieve their individual goals as well company. Provided individual feedback and technique needed to meet daily metrics.
• Analyzed credit, income, compliance, title documents and appraisals during underwriting process. Carried out day-day-day duties accurately and efficiently. Small Business Inside Sales Consultant/ Team Lead
AT&T-Macon, GA
September 2011 to February 2021
Earned a reputation as a valuable and cooperative coworker by being fair, honest, and willing to help others when needed; effectively resolve conflicts at appropriate times and ensure the policy is followed while assisting small business owners.
• achieve subscribers, revenue, and monthly sales goals; give accurate reporting; develop technical knowledge of the business; resolve customer complaints; maintain good relations with customers/sales associates and formulate sales presentations to achieve sales quota.
• develop a needs assessment to ensure customer loyalty and satisfaction.
• manage a variety of service contracts including to retain customers who subscribe to AT&T's products and services.
• provide full service in resolving customer issues and providing them with services to help their business grow.
• Collection - ensure customer’s account is paid in full before adding any new services to their existing. Reaching to customer with delinquent bills.
• plan and organize to ensure the organization complies with legal and regulatory requirements. Center Team Lead
• Assisting representatives with best practices, benefits, and procedures.
• Provide new products and informing of further promotion training.
• Running weekly/monthly sales contests to help drive sales within the office.
• Support representatives with complicated quotes, sales, and escalation calls.
• Create a curriculum to facilitate strategic training based on the organization's goals
• Manage the technologies and technical personnel required to develop, manage and deliver training. Recovery Lead Small Business
• Assist sales manager with recovering canceled orders by tracking, researching, and providing feedback.
• Contacting the customer to confirm the order and provide clarification on the services placed Supervisor/Trainer for New Hire
Target Corporation-Macon, GA
November 2005 to September 2011
Managed with a record of achievement in applying marketing, administrative, and human resource skills to manage projects and ongoing operations of the retail environment effectively.
• Performed duties to oversee the overall operations of a retail store.
• Provided orientations and training to staff to ensure success in achieving company goals.
• Maintained cleanliness of the store by ensuring maintenance duties are completed by the employees.
• Performed product inventory following established policies and maintain related records.
• Handled cash receipts for merchandise sales by performing duties such as counting the float, balancing cash, providing change, sorting, and securing cash.
• Planned, organized, and managed store operations to ensure it complies with legal and regulatory requirements.
• Identify and assess the training needs of the organization through job analysis, career paths, and consultation with managers.
• Develop individualized and group training programs that address specific business needs.
• Effectively communicate with team members, trainers, and management.
• Create a curriculum to facilitate strategic training based on the organization's goals.
• Cross trained in the pharmacy as a pharmacy tech, administering, verifying, and preparing medicine for the pharmacist.
Education
Master's in Master
Ashford University - San Diego, CA
March 2021 to Present
B.S. in Public Service in Public Service
Macon State College - Macon, GA
May 2012 to May 2012
A.S. in Criminal Justice in Criminal Justice
Macon State College - Macon, GA
December 2008 to December 2008
Skills
• Relationship management
• Time management
• Customer service
• Analysis skills
• Communication skills
• Microsoft Excel
• Financial analysis
• Cash register
• Typing
• Computer skills
• Live chat
• Banking
• Automotive sales
• Microsoft Office
• Phone etiquette
• Sales
• Management
• Data entry
• Supervising experience
• Financial services
• Outside sales
• Microsoft Word
• Customer relationship management
• Pricing
Certifications and Licenses
Certified Notary Public
Driver's License
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