Customer Service Medical Assistant

jH JAIHLAY HERNANDEZ

Pomona, US, *****

*******************@*****.*** / 909-***-****

SUMMARY

Experienced cashier and customer service professional with a strong background in the fast-food

industry, now expanding into the healthcare field. Skilled in handling high-volume transactions, delivering

excellent customer service, and efficiently resolving customer inquiries. Proficient with cash registers,

payment processing, and making personalized menu recommendations. Recently graduated as a

Certified Clinical Medical Assistant (CCMA) with a solid understanding of medical terminology and

clinical procedures. Committed to creating positive experiences for customers and patients alike, and open

to opportunities in both customer service and healthcare settings.

SKILLS

. Customer Service . Time Management

. Cash Handling . Problem Solving

. POS Systems . Teamwork

. Word Processing . Medical terminology

. Spreadsheets . Appointment setting knowledge

EXPERIENCE

Cashier/Customer Service Representative / Yoshinoya America, Inc. - Pomona, US

12/2022 - 08/2024

. Greeting customers with a friendly demeanor.

. Taking orders accurately and efficiently, whether in-person, over the phone, or via drive-thru.

. Providing information about menu items, promotions, and special offers.

. Resolving customer complaints or concerns promptly and courteously.

. Operating cash registers and handling payments accurately.

. Issuing receipts, refunds, and providing change to customers.

. Balancing cash drawers at the beginning and end of shifts.

. Communicating orders to kitchen staff and ensuring orders are prepared correctly and timely.

. Packaging orders neatly and ensuring they meet quality standards.

. Keeping the cashier station and dining area clean and organized.

. Restocking utensils, napkins, and condiments as needed.

. Always following food safety and hygiene standards.

. Working collaboratively with kitchen staff, managers, and other team members.

. Supporting other areas of the restaurant as needed, such as cleaning or covering other shifts.

. Following company policies, including those related to customer service, food safety, and

operational procedures.

. Participating in training sessions to improve skills and knowledge.

EDUCATION AND TRAINING

Certified Clinical Medical Assistant : Medical Assistant Training 01/2025 - 05/2025

Stepful

HIGH SCHOOL DIPLOMA 05/2024

Garey High School - Pomona, CA

. Member of Cafecito con Libros

. ASB Member

. Cheer Squad

. GPA: 94%

LANGUAGES

. English, Native

. Spanish, Native

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