jH JAIHLAY HERNANDEZ
Pomona, US, *****
*******************@*****.*** / 909-***-****
SUMMARY
Experienced cashier and customer service professional with a strong background in the fast-food
industry, now expanding into the healthcare field. Skilled in handling high-volume transactions, delivering
excellent customer service, and efficiently resolving customer inquiries. Proficient with cash registers,
payment processing, and making personalized menu recommendations. Recently graduated as a
Certified Clinical Medical Assistant (CCMA) with a solid understanding of medical terminology and
clinical procedures. Committed to creating positive experiences for customers and patients alike, and open
to opportunities in both customer service and healthcare settings.
SKILLS
. Customer Service . Time Management
. Cash Handling . Problem Solving
. POS Systems . Teamwork
. Word Processing . Medical terminology
. Spreadsheets . Appointment setting knowledge
EXPERIENCE
Cashier/Customer Service Representative / Yoshinoya America, Inc. - Pomona, US
12/2022 - 08/2024
. Greeting customers with a friendly demeanor.
. Taking orders accurately and efficiently, whether in-person, over the phone, or via drive-thru.
. Providing information about menu items, promotions, and special offers.
. Resolving customer complaints or concerns promptly and courteously.
. Operating cash registers and handling payments accurately.
. Issuing receipts, refunds, and providing change to customers.
. Balancing cash drawers at the beginning and end of shifts.
. Communicating orders to kitchen staff and ensuring orders are prepared correctly and timely.
. Packaging orders neatly and ensuring they meet quality standards.
. Keeping the cashier station and dining area clean and organized.
. Restocking utensils, napkins, and condiments as needed.
. Always following food safety and hygiene standards.
. Working collaboratively with kitchen staff, managers, and other team members.
. Supporting other areas of the restaurant as needed, such as cleaning or covering other shifts.
. Following company policies, including those related to customer service, food safety, and
operational procedures.
. Participating in training sessions to improve skills and knowledge.
EDUCATION AND TRAINING
Certified Clinical Medical Assistant : Medical Assistant Training 01/2025 - 05/2025
Stepful
HIGH SCHOOL DIPLOMA 05/2024
Garey High School - Pomona, CA
. Member of Cafecito con Libros
. ASB Member
. Cheer Squad
. GPA: 94%
LANGUAGES
. English, Native
. Spanish, Native