Project Management Manager

SUMMARY

Creative problem-solver who can create a process for just about anything. Connector of ideas, people, systems, and tools. Results-driven project manager with 19 years of progressive experience in leadership, project management, non-profits, education, and business development. Proven track record in managing complex projects and implementing effective strategies aligned with mission-driven goals, while fostering strong stakeholder relationships. Passionate about empowering marginalized communities through collaboration and effective communication, committed to delivering high- quality results. Lover of workflows, the Oxford comma, and boiled peanuts. LEADERSHIP + PROJECT MANAGEMENT EXPERIENCE

Customized and implemented project management tools to effectively coordinate and document cross- departmental projects and product launches, ensuring alignment and collaboration across teams Planned and executed all aspects of content creation, configuration, documentation, and training materials for an online learning platform for 11,000+ international students, ranging in age from 7 to 98 years Streamlined technology stack focusing on automation and integration solutions, resulting in reduced operational costs and improved efficiency, enhanced customer service response times, and increased customer growth and retention

Developed SOPs and comprehensive documentation, along with customer-facing educational materials, marketing content, and social media campaigns to enhance user engagement and support. Director of Operations, Shelby Dillon Studio Dec 2023 - Present Implementation Consultant, Winmore

Led discovery, configuration, QA testing, and implementation support for enterprise clients, defining project scope and developing strategic roadmaps to ensure timely, budget-compliant delivery aligned with production, engineering, and customer requirements Conducted use case analyses and needs assessments with clients, translating requirements into actionable specifications for product and engineering teams Delivered bi-weekly and monthly reports to internal and customer C-suite stakeholders, ensuring transparency and alignment throughout the project lifecycle Identified potential risks and implemented mitigation strategies, establishing a non-conformity reporting and response process to address challenges effectively Collaborated daily with international product and engineering teams and customer stakeholders to coordinate and monitor project tasks and timelines Created workflows for processing enhancement and feature requests from customer submission to delivery, streamlining collaboration and increasing responsiveness Developed and executed an outage monitoring and communication plan, coordinating cross-departmental efforts during service disruptions to keep stakeholders informed Provided technical support to end-users, tracking success metrics to assess satisfaction and identify improvement areas

Authored and maintained a comprehensive customer knowledge base across products, facilitating access to essential information and support

July 2021 - Dec 2023

ELAINE E. HUME

2027 Woodcliff Street, Charleston, SC 29414 • 843-***-**** • ******.****@*****.*** Marketing Manager and Culture Chair, PEOPLEASE

Developed and maintained project plans, timelines, and budgets to optimize resource allocation and achieve goals effectively

Managed cross-functional teams to execute projects from inception to completion, including COVID-19 policy development and communication to essential business customers Coordinated process improvement initiatives to enhance internal communication, drive CRM adoption, and oversee the sales pipeline

Designed and facilitated webinars and in-person training sessions for internal training and marketing Oversaw marketing strategies and department budgets, creating project and campaign plans to maximize outreach efforts

Led first company-wide culture initiative, implementing a peer recognition program with 90% monthly participation and planning the first company-wide conference July 2019 - July 2021

ELAINE E. HUME

2027 Woodcliff Street, Charleston, SC 29414 • 843-***-**** • ******.****@*****.*** Sales and Marketing Specialist, PEOPLEASE

Responsible for designing, creating, and delivering marketing programs to support growth and maximize sales production

Systematically analyzed, evaluated, rebuilt and implemented CRM with a relentless drive toward improving interdepartmental communication, efficiency, and reporting Enhanced data collection and analytics use to support informed strategy development and implementation Craft value proposition and develop marketing materials aligned with company's mission, service, and goals Jan 2018 -July 2019

Campaign Manager, Leukemia & Lymphoma Society

Managed and implemented six-figure fundraising campaigns, achieving revenue goals for the Leukemia & Lymphoma Society in support of LLS’ mission within Charleston and larger multi-state region Recruited, trained and supported volunteers, committee members, and participants; developed volunteer leadership with participants to achieve personal fundraising plans with mission focus Procure financial and in-kind sponsorships from local and regional businesses, community organizations, schools, health organizations and hospitals; communicate regularly with sponsors, partners, participants, and local patients and families

June 2014 - July 2017

SKILLS AND COMMUNITY INVOLVEMENT

Project Management, Customer Relationship Management, Education, Marketing and Social Media, Customer Service, and Website Development software configuration and utilization, including Asana, ClickUp, Trello, Salesforce, Active Campaign, ConvertKit, MailChimp, Confluence, Zendesk, Jira, Toggl, Adobe CS, Zapier, Kajabi, WordPress, Searchie, and more Teacher-Leader; University of New Orleans; 2008; School Leadership Center Learning Initiatives Fellow; New Orleans, LA; 2009; Greater New Orleans Writing Project Teacher Fellow; University of New Orleans; 2008 Community Involvement: SC Disabilities Board Certified Respite Care Provider; Board Member and PR Chair, Carolina Lady Anglers; Collegiate Advisory Board; Kappa Alpha Theta; President (former), Charleston Tulane Alumni Club; Class Representative, Tulane Reunion Committee; Team in Training Fundraiser and Marathon Finisher Tulane University, New Orleans, LA

Honors Scholarship; President, Kappa Alpha Theta; Student Government Association Class Representative, Led inaugural adult literacy outreach program in Orleans Parish Prisons EDUCATION

Bachelor of Science, Dual Major Lingustics and Communication 2001-2005 English Department Chair

Selected to Teach For America, a highly competitive organization of recent college graduated with the goal of ensuring educational equity for all students, regardless of race, location, or socio-economic status Collaborated with school and community stakeholders to advance academic and programmatic initiatives, demonstrating an ability to engage with diverse groups and drive project success through effective communication and partnership

Data Analysis and Improvement Initiatives: Analyzed school strengths and weaknesses as a member of the School Improvement Committee, which resulted in a 33-point increase in School Performance Score. This showcases a strong analytical skill set and the ability to implement data-driven solutions to improve performance

Workshop Facilitation and Professional Development: Facilitated workshops and led faculty-wide professional development sessions, indicating experience in leading teams, providing training, and ensuring that team members are equipped to meet project objectives

July 2012-June 2014

Secondary English Instructor July 2005-June 2014

Orleans Parish Public Schools and Charleston

County School District

Sr. Education Program Coordinator, Tulane University Center For Public Service Developed education-based service learning graduation requirement for newly formed Center following the university’s post-Katrina reopening

Collaborated with professors, community partners, and school staff to implement service learning programs in turnaround school district

Developed procedures, systems, requirements, and student handbook for service learning graduation requirement

Recruited, trained, monitored, and supported 230 undergraduate students in five post-Katrina charter schools Jan - July 2006

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