Customer Service Assistant Manager

LESLIE MCGAUGHEY

***************@*****.*** * 812-***-**** * Zephyrhills, FL 33541

Summary Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, eƯicient assistance while supervising team members and promoting positive behaviors. Good financial sense with top- notch planning and problem-solving abilities,

Skills Inventory management Sales strategy formulation

Vendor relations Financial analysis and reporting

Customer Service excellence StaƯ training and development Experience TGT Gaming, Tampa, FL

Banker/Casino Dealer

11/2024-05/2025

11/2023-05/2024

Provided guests with exceptional customer service and ensured their satisfaction with the gaming experience

Performed chip exchanges for customers as needed throughout the shift

Ensure that patrons were aware of chips, cash and other gaming equipment

Assisted in maintaining the security of chips, cash and other gaming equipment Xanterra Parks and Resorts, Estes Park, CO

Store Co-Manager

05/2024-10/2024

Trained, supervised, coached, evaluated and motivated staƯ members

Conducted weekly team meetings to discuss progress and address any issues or concerns

Resolved customer complaints in a professional manner

Coordinated with vendors and suppliers to ensure delivery of merchandise in a timely manner

Developed and implemented strategies to increase store profitability and cost savings initiatives Xanterra Parks and Resort, Columbia Falls, MT

Dining Room Supervisor

05/2023-09/2023

Provided motivation and encouragement to employees in order to foster teamwork

Reviewed employee attendance records and addressed issues promptly when necessary

Ensured compliance with all safety and sanitary requirements in the dining room

Planned weekly schedules for staƯ members based on availability and demand levels

Provided guidance and support to front-of-house staƯ members as needed

Implemented strategies for improving eƯiciency of operations in the dining room

Ordered supplies on a regular basis according to budget guidelines

Assigned tasks, delegated responsibilities and monitored progress of employees French Lick Casino, French Lick, IN

Casino Dealer/Dual Rate Table Games Supervisor

3/2006-09/2021

Displayed strong communication skills when interacting with guests and coworkers

Recorded all transactions accurately using computer systems or hard tallying methods

Provided guests with exceptional customer service and ensured their satisfaction with the gaming experience

Assisted in maintaining the security of chips, cash and other gaming equipment

Assisted new dealers during training sessions by providing guidance on dealing techniques and game rules

Demonstrated excellent knowledge of casino policies regarding players, comps, bonuses and rewards Education Ivy Tech Community College of Indiana, Bloomington, IN Associate of Science in Business Administration

05/1994

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