Administrative Assistant Customer Service

Samara Williams

Reading Pen, Reading

Montego Bay,St. James

Telephone: 876-***-****

Email:************@*****.***

Objective: To secure a position in your organization in which I will utilize my experience, management and supervision skills to continue achieving record high customer satisfaction and see this as a great opportunity to add to the growth and success of the organization.

EDUCATION:

2022-2023 University of the West Indies Open

Campus

2022-2024 Heart Trust NSTA

2022-2022 University of the West Indies

Open Campus

2008 – 2008 Professional Edge

2003 – 2004 Caribbean School of Business

1997 – 2001 Rusea’s High School

QUALIFICATIONS:

CXC (O’ Level) Range

NVQ Level 5 in Human Resource Management Equivalent

to Bachelor’s Degree (Pending)

Diploma in Business Management- Supervision Level 3

English Language 3

Principle of Business 2

Principle of Accounts 3

Social Studies 2

Home Economic Management 1

Certificate

Certificate in Supervisory Management

Certificate in Project Management

Certificate in Customer Service Representative

(Administrative Assistant) Level 2

Certificate of complete from Jamaica Employers Federation

on Training in Telephone Techniques and Customer Services

Certificate on Introduction to Computer (Microsoft Office)

EXPERIENCE:

2024 - Present Senior Administrative /Operations Assistant

Corporate Maintenance limited

Prepare the payroll schedule on a weekly basis and ensure that

the timesheets are filled out properly by the Custodians

Ensure that the schedule for the GCT and Statutory

payments are submitted to the Managing Director for filing

and payment

Filing of Annual Return forms with the Companies Office of Jamaica

Attend to HR issues on a timely basis and ensure

that all Custodian are kept current

Preparing Proposal on a timely basis

Procurement of Chemicals, Material and other related items

Assist the Managing Director with the scheduling of the Custodians

Preparation of Invoices and Quotations

Assist the Managing Director with site inspection for

jobs and also existing contracts

2020- 2024 General Manager

Cashwiz Jamaica

Maintaining day-to-day operations of the organization, initiating,

coordinating and enforcing all operational human

resources policies and procedures by scheduling

and assigning team member tasks while following

up and providing feedback on work results.

Recruit, interview, orientate, train and retain Team

Member

Create a safe, secure and welcoming store

experience for customers and Team Members.

Achieve financial objectives analyze variances, and

initiate corrective action as appropriate in

accordance with the company's performance policy

Commit to company asset protection through inventory

control (monthly audits) following policies

and procedures.

Handling of customer complaint, redress, feedback and ensure that Team Member provide excellent service at all times.

Manage and execute weekly meetings, Cooperate

promotions and Social Responsibility projects.

Assumes the role of Area Manager in its absence at times

Supervise the maintain and repair of company resources and upkeep of the building infrastructure and facilities

Retrieving, binning and locating merchandise from the warehouse

Supervise the daily warehouse activities including inventory control, space management, logistics and floor productivity.

Meet regularly with team to analyze productivity and develop actionable plans for loss prevention

Promote, maintain and keeping within health and safety compliance legislation

Prepare Monthly Expenditure Report

Maintenance of the Warehouse and company facility

Host weekly manager’s meeting and monthly financial review meeting which includes all store manager

2018-2020 Assistant General Manager

Cashwiz Jamaica

Accountable for the day-to-day operations of the store

Promoting a positive and productive work environment

Assist the store manager in delivering.

consistent, feedback, coaching, mentoring

and motivating Team Member.

Partners with store manager to set Smart.

goals, achieve financial success and make adjustments

as necessary.

Create a welcoming environment for customers by

greeting and assisting; as well as responding promptly

to customers inquires and needs.

Provide administrative assistant to the store manager,

this includes all new hire paper work and submitting

to the Human Resource department

Cashier

2017-2018 Cashwiz Jamaica

Receiving and processing payments

Prepare lodgments and withdrawals

File invoice at the end of the month

Prepare monthly expenditures and GCT reports

Monitor daily operations of the store in absence of the

store manager

Opening and Closing of store

Balance cash draw at end of shift

Assist with sending of daily reports

2011-2015 Cashier & Customer Service Representative

Caribbean Producers Jamaica Ltd

Handle customer inquiries, complaints

billing questions and payment extension/service

request

Provide quotes and general sales orders

Checked Stock availability to fill deliveries

Collect payments for order and issue invoices and

Receipts

Perform balancing and tallying activities daily of sales

Perform stocking taking tasks

2005 - 2010 Chief Cashier

Western Sports Ltd

the cashier team, ensuring accuracy and

Maximizing sale Lead

Introduce new and additional products to customers

and convince them to purchase

2004 - 2005 Telesales & Customer Representative

Teleservices Direct

Experienced in providing customer support in a busy

call center environments

Calm angry callers, repair trust, locate resources for

problem resolution and design best-option solutions

2002 - 2004 Telesales Representative& Customer Service

Teleservices Direct Jamaica Ltd. (TSD)

Deliver outstanding service, exceed expectations

and build long-term loyalty

Work in teams and in a self-directed environment

Provide guidance and supervisory advice to the

team

Training staff on customer service operating

procedures

Delegating task to junior staff

Evaluating the work and performance of staff

HOBBIES: Cooking & Watching Television

REFERENCES Available upon request

Contact this candidate