Customer Service Office Manager
Resume:
c***** Oleander Ave
Manteca, Ca *****
****************@*****.***
Rebecca Hammond
Objective
Highly motivated and experienced merchandiser with proven track record of excellent customer service in retail settings. Multitasking is a natural characteristic and I am looking for a challenge.
Experience
2019-Present Apollo Retail Service and Sales Manteca, Ca
Crew Coordinator / Dedicated post project specialist for CVS remodel team
●Support the senior coordinator for execution of on site aspects of new, relocation, reset and various remodel type projects ensuring projects are completed on time and with and promoting team work with all parties and ensuring CVS standards
are met.
●Guide and assist with the installation of all fixtures and store set-up related
components per merchandising layout and timing and action plan.
●Unload, check-in, organize and manage all fixtures, equipment, and
merchandising aids needed during the project and store. Remove unstable
materials as needed.
●Assist the Sr. Coordinator as they manage the global process of plan-o-gram
implementation for the project. Plan-o-gram strip/peg master, proper label
coding, allocation of product facings, signing and processing of overstock and
discontinued items.
●Execution of the timing and action plan and making modifications as needed to
minimize lost sales and to ensure timely project completion.
●Conduct daily meetings with store set up crew, store operations, construction, and Labor Ready personnel. Train merchandisers, Labor Ready and store operations staff.
2019-2020 Advantage Sales and Service Elk Grove, Ca
Traveling Merchandiser
●Travel all over California performing wine and spirit resets and remodels for major store chains.
●Trained new merchandisers on how to measure shelving read schematics and set product.
●Assisted with the placement of new personnel based on their abilities and strengths..
2018-2020 Retail management and solutions Livermore, Ca
Traveling Remodel Merchandiser
●Travel all over Northern California and Hawaii performing remodels and grand opening for Safeway.
●Read schematics and plan-o-grams precisely. Cut in new products.
●Product rotation and shelf maintenance.
●Category resets and updates.
●Display maintenance, corrections and fixture distribution, installation and removal.
●Remove and box up discontinued items, remove signage, and place new tags on shelves.
2010-2018 Paralegal Manteca, Ca
Legal Document Preparation
●Prepare legal documents for clients and file in appropriate court.
●Research and stay current on new laws and court rules. ..
2005-2010 Serenity Estates Stockton, Ca
Office Manager /Co-founder
●Supervised office personnel.
●Scheduled employees work days, vacation days, and sick time..
●Researched property available to purchase for homeless vets.
●Assisted customers, scheduled meetings, took minutes at meetings. .
2000-2005 InTest Electronics San Jose, Ca
Supervisor/Office Manager
*Supervised 100 people
*Scheduled employee work days, vacations and evaluations
*Managed office, assisted customer and vendors
*Prepared and examined all work orders for accuracy
1986-1998United States Army
Military Technician
*Platoon Sgt, supervised military personnel in a highly secured facility where sensitive items are stored.
*Ordered parts for sensitive items such as special weapons and night vision goggles
*Preformed audits on units state wide as well as providing field units on the successful techniques of camouflaging unit equipment.
Education
1986-1987Fort Lee Virginia
●Secret document preparation and transfer over the internet.
●Wartime message encryption strategies and implementation.
1996-1998Kaplan University
Paralegal Studies
Received Deans List Honors Award every semester for having 4.0 Gpa
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