Customer Service Administrative Support

Summary

Skills

Experience

Emmraude Jules

Plantation, FL 33324 754-***-****

****************@*****.***

I have a strong background in both administrative support and customer-facing roles, with experience working as a receptionist/assistant and in sales/customer service. As a Receptionist/ assistant, I developed excellent organizational and communication skills while managing front desk operations, handling phone calls, scheduling appointments, and providing administrative support to senior staff. I was responsible for maintaining a welcoming environment, ensuring efficient office operations, and managing both in-person and virtual inquiries with professionalism.

In my role as a Sales representative/ customer service, I honed my ability to build rapport with customers, address their needs, and provide tailored solutions. I was involved in product/service promotion, upselling, and handling inquiries in a fast-paced environment. My ability to resolve issues and manage customer expectations while maintaining a positive attitude contributed to high customer satisfaction and loyalty. Overall, my combined experience has strengthened my multitasking, problem-solving, and interpersonal skills, making me adaptable to a variety of office environments and customer service settings. Lead prospecting

Sales consultation

Relationship building

Account management

Sales forecasting

Complex Problem-solving

Solutions planning

Prospecting skills

Customer retention abilities

Systems and software expertise

Time management

Sales demonstration

B2B and B2C sales

Sales Representative/ Customer Service, 06/2022 09/2024 T-Mobile Broward, Florida

Developed strong relationships with customers by providing personalized assistance and support. Prepared and evaluated CRM reports to identify problems and areas for improvement. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Engaged in conversation with customers to understand needs, resolve issues and answer product questions. Remained calm and professional in stressful circumstances and effectively diffused tense situations. Answered customer inquiries via phone, email, and chat. Front Desk Receptionist/ Assistant, 05/2019 12/2021 S & J Divine Care LLC North Lauderdale, FL

Provided administrative support such as filing documents, photocopying and scanning materials. Assisted with scheduling appointments for clients and visitors. Handled sensitive information in a confidential manner. Greeted visitors to provide information and direct to appropriate personnel. Reconciled daily financial transactions against cash receipts at the end of each day's business activity. Answered incoming calls, directed them to appropriate personnel and took messages. Retail Sales Associate, 05/2018 03/2019

Ross Dress for Less Davie, Florida

Calculated pricing, applied discounts, and collected payments to process transactions. Answered store and merchandise questions and led customers to wanted items. Greeted customers upon entering the store and provided assistance. Collaborated with team members to achieve sales targets and contribute to a positive work environment. Education and Training

Languages

Certifications

Activities and Honors

Accomplishments

Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors. Processed and organized shipments, restocking merchandise on the sales floor promptly. Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention. 06/2022 Somerset Preparatory Charter School North Lauderdale, Florida High School Diploma

English:

Native/ Bilingual

French:

Native/ Bilingual

Creole:

Native/ Bilingual

CNA license

Gym/Fitness: Passionate about maintaining a healthy lifestyle through regular exercise, which helps me stay focused, energized, and motivated at work.

Dancing: Enjoy various styles of dance, which improves my coordination, creativity, and team collaboration, as well as providing a fun way to relieve stress.

Cooking: Love experimenting with new recipes and developing skills in meal preparation, which enhances my creativity and attention to detail.

Reading: Enthusiastic about books across multiple genres, particularly in personal development and business, which helps me stay informed and continuously learn.

Honor Roll Student – Consistently recognized for outstanding academic performance, demonstrating strong dedication, discipline, and the ability to balance multiple priorities.

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