Account Executive Service Representative
Resume:
Katheryn Kelly
Account Executive
**********@*****.***
Tucson, Arizona
SUMMARY
Dedicated Account Executive with many years of experience leading sales initiatives at diverse corporations. Proven track record of building strong relationships and delivering the highest quality products to prospective clients, resulting in repeat sales. Motivated salesperson who delivers value to organizations seeking to improve product sales. EXPERIENCE
Account Executive 10/2021 - 03/2022
JD Mellberg Financial
Acted as the main point of contact for client concerns and needs, fostering strong relationships. Communicated with clients via phone, email, and SMS communications, ensuring prompt responses. Managed existing portfolios and potential leads by entering data into the CRM system. Reviewed applications against established parameters, resulting in a 20% increase in approval rates. Utilized sales data to evaluate performance and implemented strategic adjustments. Outbound Sales Representative 02/2020 - 03/2020
PCIHIPAA
Assisted in administrating mandatory HIPAA Risk Assessment and scheduled appointments for the Risk Advisory Team. Collaborated with cross-functional teams to develop new strategies for reaching a broad range of customers. Successfully increased appointment bookings by 25% through effective communication and follow-up. Inside Sales Representative 10/2019 - 02/2020
Forwardline Financial
Gathered supporting documents and built business cases for underwriting department approval. Developed strategic relationships with customers, resulting in a 30% increase in customer retention. Implemented a customer-centric approach, ensuring long-term business relationships. Call Transfer Agent 08/2018 - 06/2019
Hilton Grand Vacation
Utilized warm leads to sell vacation packages to guests and Hilton Honors Members. Prepared contracts and related documentation, ensuring compliance with company standards. Maintained a 90% satisfaction rating in post-call surveys. Independent Contractor 10/2017 - 08/2018
Level 3 Merchant Funding
Successfully placed warm and cold calls to small and medium-sized business owners, leading to increased working capital for clients.
Achieved a 15% conversion rate through effective communication and needs assessment. 1 / 2
Corporate Marketing and Sales 04/2014 - 05/2017
Wyndham Vacation Ownership
Assisted in media releases and publicity events, resulting in a 40% increase in promotional vacation stays. Fostered a positive team environment, contributing to team success and recognition. Accomplishment: Most Packages Sold in the fourth quarter of 2014 in recognition of valuable contributions. EDUCA TION
Travel and Tourism
Intensive Trainers Institute - Associates
SKILLS
Information Processing Advanced
Researching Advanced
Proofreading Advanced
Evidence Collecting Advanced
Critical Thinking Advanced
Collaboration Advanced
Conflict Management Advanced
Written Communication Advanced
Active Listening Advanced
Data Entry Advanced
Contract Writing Advanced
Project Management Advanced
2 / 2
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