Customer Service Representative
Resume:
Michael Grant
Daytona Beach, FL *****
*****************@*****.***
Professional Summary
I want to keep this short. I’ve been through the ringer with some companies. I still have owed back commission from some, some have been shut down by state DA’s. I love sales when i’m in the right environment. I also give top tier customer service while adapting to new skills and software very fast. I know the amount of sales jobs I have had may be a red flag for some. I wholeheartedly agree, just know I have constantly learned from all of them. Integrating more ways to help better myself and exceed. I honestly want to put an end to the change of environments and find my “forever job” somewhere I can grow in for my future.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales and Customer Service Representative
Empire Auto Spa-Longwood, FL
Present
Sales and Client Relationships Specialist working in booking on vehicle customization and modification. Canvassing Manager
Water Treatment Technologies, Inc.-Longwood, FL
January 2025 to Present
Canvassing Manager
Canvassing Manager
Diamond Solar LLC-Sanford, FL
January 2024 to Present
• Lead team of canvassers, achieving measurable growth in outreach efforts.
• Developed recruitment strategies, enhancing team size and efficiency.
• Implemented training programs, resulting in improved canvassing skills.
• Optimized canvassing operations, leading to significant increase in client engagement. Roofing Sales Manager
Apex Roofing & Restoration-Daytona Beach, FL
September 2024 to October 2024
• Led training to boost team skills and efficiency, enhancing readiness for management roles.
• Led roofing projects, optimizing team efficiency and client satisfaction. Implemented innovative techniques, resulting in faster project completion.
• Fostered strong relationships with suppliers and subcontractors, ensuring seamless project execution and high-quality material sourcing.
• Conducted thorough site assessments, identifying potential challenges and developing strategic solutions to minimize project risks.
• Meticulously oversaw quality control processes, maintaining rigorous standards and ensuring compliance with safety regulations.
• Introduced eco-friendly roofing options, aligning with sustainability trends and expanding the company's service offerings.
• Pioneered sustainable roofing solutions, integrating cutting-edge materials and techniques to enhance energy efficiency and longevity of structures.
Home Security Sales
Brinks Home-Daytona Beach, FL
September 2024 to October 2024
• Sold home security systems, achieving measurable sales growth through effective strategies.
• Developed creative sales strategies to showcase the benefits of integrated home security and energy solutions, boosting customer interest and conversions.
• Meticulously analyzed customer needs to recommend optimal security and energy-saving products, ensuring high satisfaction and repeat business.
• Passionately educated clients on the latest home security technologies and sustainable energy options, fostering trust and long-term relationships.
• Conducted in-depth analysis of client needs, recommending tailored security packages that led to improved customer satisfaction and retention.
Automotive Sales Associate
Ford Motor Company Coggin-Orange City, FL
August 2024 to October 2024
• Sold new and used vehicles, enhancing customer satisfaction and driving sales growth.
• Collaborated with team to improve sales strategies, achieving measurable sales increases.
• Analyzed customer needs to recommend suitable vehicles, boosting client retention.
• Resolved customer inquiries effectively, contributing to a supportive sales environment. Project & Canvassing Manager
Method roof-Orlando, FL
May 2024 to July 2024
• Managed canvassing operations, enhancing team efficiency and project delivery timelines.
• Transitioned to project manager, optimizing workflows and resource allocation.
• Facilitated team collaboration, improving communication and project outcomes.
• Addressed environmental challenges, ensuring consistent performance and results.
• Fostered strong team dynamics, seamlessly transitioning between canvassing and project management roles to support company objectives.
• Meticulously managed project timelines and resources, ensuring efficient operations despite environmental challenges.
• Demonstrated versatility by excelling in dual roles, adapting leadership style to meet diverse team and project needs.
Canvassing Manager & Appointment Confirmation Specialist Infinity Roofing & Siding Inc.-Mahwah, NJ
July 2023 to April 2024
• Quickly developed into a top-performing canvassing team manager after starting from the bottom entry level position, achieving significant sales growth.
• Advanced to manager/trainer role for exceptional leadership and results.
• Mentored team to enhance skills, boosting overall productivity and morale. Call Center Sales Representative
Crystal Springs Resort-Hamburg, NJ
November 2023 to March 2024
• Facilitated sales of resort services, enhancing guest satisfaction and retention.
• Achieved measurable growth in service bookings through effective customer engagement. Utilized interpersonal skills to address customer needs and resolve service issues.
• Contributed to team success by collaborating on sales strategies and customer service improvements. Retail Sales Associate
SUN RUN SOLAR-Wappingers Falls, NY
September 2023 to October 2023
• Engaged customers at Home Depot and Costco to book solar consultations, boosting appointment rates.
• Facilitated solar consultations in retail, enhancing customer understanding and interest.
• Utilized effective communication to increase solar appointment bookings in retail environments. Remote Sales Representative
Ned Stevens Gutter Cleaning-Remote
June 2023 to August 2023
• Sold gutter solutions, boosting sales and enhancing customer satisfaction
• Promoted mosquito treatments, achieving measurable sales growth
• Marketed powerwashing services, contributing to increased revenue
• Remote work but was laid off as I was the only representative that was remote from America and everyone else happened to be from countries where wages are significantly lower. Verizon Wireless Sales Representative
Verizon-Warrington, PA
August 2022 to October 2022
• Adapted to personal challenges while maintaining commitment to Verizon's values.
• Proposed creative solutions to boost sales performance. Utilized digital tools to streamline customer interactions. Contributed ideas for improving store layout.
• Partnered with team members to achieve sales targets. Shared best practices, fostering a supportive work environment. Participated in cross-departmental initiatives.
• Left due to a prolonged sickness that had me hospitalized for a significant amount of time during employment.
In-Home Sales Representative
Vision Solar-Exton, PA
January 2022 to May 2022
• Conducted solar consultations, consistently exceeding sales targets through customer focus.
• Built relationships, achieving high sales in 60-hour weeks with tailored solutions.
• Used communication skills to understand needs, delivering customized solar solutions.
• Met sales targets in a high-pressure environment, enhancing conversion rates.
• Developed strategies for diverse needs, achieving measurable results in solar market. Auto Sales Representative
Subaru-Doylestown, PA
August 2021 to January 2022
• Engaged customers to meet needs, boosting satisfaction and sales.
• Developed sales strategies, increasing satisfaction scores and repeat business.
• Collaborated with teams to streamline processes, reducing transaction time.
• Analyzed market trends to identify leads, enhancing revenue growth. Tattoo Apprentice
Slick Rick’s Tattoo-Middletown, NY
March 2020 to January 2021
I worked a tattoo and piercing apprentice for my uncles private studio. I spent 8 months on tiktok live protecting fake skin. Uncle ended up loosing shop because he deals with addiction. Cart and Range Manager
Ballyowen Golf Course-Hamburg, NJ
June 2018 to October 2018
Provided the golf carts for customers
● Ensured that the range always was stocked with proper equipment Factory Laborer
Princeton Upholstery-Middletown, NY
June 2017 to August 2017
• Assisted in furniture production, enhancing efficiency and teamwork.
• Contributed to meeting production targets through diligent work.
• Learned essential factory operations, improving workflow understanding.
• Was a high school employment opportunity during summers with my father’s job. Education
Associates in Music
Community College of Philadelphia - Philadelphia, PA August 2019 to January 2021
Bachelor of Arts in Sports Management
Neumann University - Aston, PA
August 2017 to May 2018
High school diploma
Delaware Valley High School - Milford, PA
August 2013 to June 2017
Skills
• Windows (3 years)
• Dancing
• Customer service (6 years)
• Roofing
• Pricing
• Computer literacy
• Heavy lifting (10+ years)
• Relationship management
• Product demos
• Cash handling (3 years)
• Customer support
• Tattooing (2 years)
• Graphic design (1 year)
• Hospitality
• Retail management
• Photography
• Automotive repair
• Windows
• Business development
• Electronics sales
• Typing
• Door-to-door
• Account management
• Social Media Management
• Sales (3 years)
• Leadership (1 year)
• Product development
• Presentation skills (3 years)
• Restaurant experience
• Telemarketing
• Territory management
• Computer networking
• Outside sales (5 years)
• Computer skills
• Fair Housing regulations
• Software troubleshooting
• Adobe Illustrator
• Salesforce
• Video editing
• Cash register
• Solar sales
• Time management
• Microsoft Outlook
• Alarm system sales
• Upselling
• Communication skills
• Contract negotiation
• Public speaking
• HVAC sales
• Marketing
• Front desk
• Bilingual
• Direct sales
• Automotive sales
• Dealership experience
• Project coordination
• Sales support
• Microsoft Office
• Working with people with developmental disabilities
• Fashion retail
• Driving
• Materials handling
• Sales management
• Spanish
• Personal training
• Video Editing (2 years)
• Hospitality (3 years)
• Organizational skills
• Video Production (Less than 1 year)
• Negotiation (3 years)
• Supervising experience
• Cold calling
• Math
• Analysis skills
• Facebook Advertising
• Technical sales
• Microsoft Excel
• Hotel experience
• Retail math
• Purchasing
• Outdoor work
• Microsoft Word
• Automotive Repair (Less than 1 year)
• Writing Skills (3 years)
• Retail sales
• Leadership (3 years)
• Prospecting
• Project management
• Adobe Premiere
• Google Analytics
• Recruiting
• Forklift
• Microsoft Outlook Calendar
• Presentation skills
• CRM software
• Furniture sales
• Procurement
• Customer relationship management
• HVAC
• B2B sales (3 years)
• Social media management (1 year)
• Solar energy
• Phone etiquette
• Restaurant experience (1 year)
• POS
• Basic math
• Theater
• Lead generation
• Cooking
• Inside sales
• Experience with children
• Food handling
• Teaching
• Sales (6 years)
• Mechanical knowledge
• Territory sales
• Management
• Human resources (1 year)
• Telecommunication
• Negotiation (4 years)
• Training & development
• Technology sales
• Heavy Lifting (10+ years)
• English
• Multilingual
Certifications and Licenses
Driver's License
March 2017 to March 2024
Contact this candidate