Customer Service Social Media
Resume:
C O N T A C T
***********@*****.***
Norcross,Ga
W O R K E X P E R I E N C E
MONA MORRIS
S K I L L S
BURGER KING
Team Trainer/Lead (October 2022-October 2023)
• Tasked to provide guidance and support to team
members, helping them overcome challenges and
improve their performance
• Tasked to Provide constructive feedback to trainees to help them improve their skills and knowledge as well as, Offer ongoing support and mentorship to individuals as they apply their newly acquired skills.
SINFULLY SWEETER TREATS
Small business owner (November 2023-May 2024)
Managed production and sales of homemade
cheesecakes, ensuring consistent quality and customer satisfaction.
Promoted products through school events and social media, attracting a loyal customer base among students and staff.
Handled finances, including pricing, budgeting, and tracking profits to maintain a successful operation. E D U C A T I O N
NORCROSS HIGH SCHOOL
GWINNETT TECHNICAL COLLEGE
3DE Program Student by Junior Achievement
Marketing pathway
from August 2021 to May 2025.
Dually enrolled taking a psychology
course from May 2023 to July 2023.
GPA: 3.4
AP COURSEWORKS: 3
3 HONOR ROLL AWARDS
Content Creation
Customer Service
Communication
Analytical Thinking
Time Management
Team Collaboration
Photography
Digital Media Proficiency
IHOP
Server (February 2024-May 2024)
Tasked to take and serve orders
Tasked to maintain cleanliness of the store .and collaborate with team members, contributing to a positive work environment
Tasked to handle payments
Tasked to help aid new servers
PET LAND
Pet Counselor (August 2024-November 2024)
Educate customers on pet care, helping them make
informed decisions when selecting a pet.
Assist with sales, guiding customers through the process of purchasing pets, supplies, and accessories to meet their needs.
Provide excellent customer service, answering questions and addressing concerns to create a positive experience for pet owners.
STONEY RIVERS
Server Assistant (November 2024-Current)
Assisted servers by prepping, clearing, and resetting tables to ensure a smooth dining experience.
Supported guests by promptly refilling drinks, delivering food, and addressing any dining needs.
Demonstrated teamwork by maintaining a clean and
organized environment while collaborating with staff to enhance restaurant operations.
T w o e y H o s c h
3DE Small Business Mentor
*****.*****@*******.***
M i c h e l l e H u d s o n - H o n d a
3DE Consultants Supervisor
********.*****@*******.***
B r y c e B e n n i n g
Current Work Supervisor
R E F R E N C E S
CITY OF NORCROSS INTERN
Marketing Consultant Intern (September 2024-Current) Conducted targeted research on engaging diverse and non-English speaking communities in sustainability efforts. Collaborated with a team using the design thinking process to identify barriers and craft inclusive outreach solutions. Communicated project updates and insights through
professional reports and stakeholder meetings.
Presented strategic recommendations to City of Norcross officials to improve environmental engagement and
awareness citywide.
Contact this candidate