Customer Service Team Member

PROFESSIONAL

SUMMARY

SKILLS

MG MARIAN GUTIERREZ

GLEN BURNIE, MD 21060 +1-667-***-**** *****************@*****.*** Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service and training in bilingual. Motivated to learn, grow and excel in.Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. MARIAN GUTIERREZ Opened, shelved, and merchandised new products in visually appealing and organized displays for optimal sales promotions. Maintained excellent attendance record, consistently arriving to work on time. Resolved conflicts and negotiated mutually beneficial agreements between parties. Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches. Managed vendor selection and relations to guarantee best pricing and on-time deliveries. La Casa De Las Prendas Tienda La Nieblina Alta 2015 – 2019 2017 – 2018 Improved operational planning and business frameworks to enhance resource utilization and reduce waste. Trained and guided team members to maintain high productivity and performance metrics. Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches. Increased customer retention and satisfaction by closely monitored team member performance and assessing problematic practices. Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.

• Call Center Operations • Bilingual Use the word, excel and PowerPoint programs

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• Team Collaboration • Multitasking • Document Management

• Customer Service Social Media

Management

• • File Organization

• Inventory Management • Verbal Communication Microsoft Office Proficiency

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• Office Administration • Data Entry • Appointment Scheduling

• Invoice Processing • Check processing • Research

• Database Management • Attend Meetings • Record Keeping

• Prepare Data

EXPERIENCE

Administrative

Experience

• Effective Verbal

Communication

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• Answering Questions Communicate

Effectively

• • Goals And Objectives

• Communication Skills • Phone Calls • Office Equipment

• Meetings • Technical Support • Technical Assistance

• Monitoring • Maintenance • Evaluate Assignments

• Patient Safety • Evaluation • Quality Improvement January 2023 - February 2024

Administrative Assistant

PLANET AUTO SALES BALTIMORE, MD

Handled communications between staff and customers, including producing error- free correspondence and routing all mail.

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Supported meetings by organizing spaces, preparing documentation, and completing meeting notes.

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• Organized and updated file systems, keeping records easily retrievable.

• Supported human resources department by updating employee files as needed.

• Managed daily office operations and maintained organized workspace. Developed professional relationships with clients through consistent communication and collaboration.

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• Maintained inventory of office supplies and placed orders.

• COMPUTER USE WITH PROGRAMS LIKE WORD, EXCELL AND POWER POINT

• ANSWER CALLS AND MAKE CALLS TO INSURANCE AND CUSTOMERS

• Collaborated with team members on projects to meet deadlines efficiently. Prioritized incoming emails and phone calls to ensure timely responses from appropriate personnel.

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January 2019 - May 2020

Call Center Operator

Horizon Insurance CARACAS, CARACAS, VENEZUELA

• Monitored social media and online sources for industry trends Managed quality assurance program, including on-site evaluations, internal audits and customer surveys

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• Resolved problems, improved operations and provided exceptional client support

• Wrote word assignments according to instructions

• Consulted with editors to shape story and eliminate any errors

• Assessed materials, parts and final products for quality, and removed defects EDUCATION

LANGUAGE

Balanced power production, operating costs and safety concerns through continuous system regulation

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• Verified documentation and work order requirements. Demonstrated excellent communication skills when interacting with diverse customers.

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Resolved customer concerns by providing accurate information and effective solutions.

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• Utilized company software programs to track customer data and call information.

• Assisted customers with inquiries, complaints, and technical issues. January 2017 High School - humanities

U.E.N "LUIS EDUARDO EGUI AROCHA", San Antonio

de Los Altos 1204, Miranda, Venezuela

"Luis Eduardo Egui Arocha"

Native

spanish

Fluent

english

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