Customer Service Office Clerk
Resume:
Terra Dunn
Bay Minette, AL *****
************@*****.***
Professional Summary
Enthusiastic individual with exceptional customer service skills and a positive attitude looking for an office clerk position to apply years of administrative experience for professional and friendly communications with customers.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Shop Manager
Glass America-Mobile, AL
July 2021 to Present
• Answer all calls/Schedule/Dispatch/Assist Customers
• Order/Receive/Return all parts
• Inventory/Rejections
• Vendor Invoices/
• Open/Closed/Leads (all workorders)
• Handling POP's
• Deposits
• All spreadsheets
Manager
AutoGlassNow-Mobile, AL
January 2018 to July 2021
All office duties, quote and book jobs, invoicing, inventory,managing techs and csr’s,order glass and supplies overlook and manage store and profits and sales. Ect...
• Managed day-to-day operations
• Handled opening and closing of store
• Prepared staff schedules
• Balanced tills
Property Manager
USTORIT
April 2016 to January 2018
December 2018 to Present
• Balance ledger and prepare deposits
• Complete daily report
• Manage office and grounds
• Require daily, monthly, and quarterly accounting
• Maintaining high Rental rate while keeping firm control on expenses • All bookkeeping and customer service
• Renting and checking out units/spaces
• Supervisor over contract labor
• Promote business
• Maintain lists of partners, payroll, rent collections, property management, partner disbursements, and quarterly letters.
Scheduler/Office Assistant
Climatemp
April 2012 to April 2016
•Performed General office duties including messaging, scheduling, appointment setting, transcribing, faxing and milling
•Collected payments, issued receipts, and updated accounts to reflect new balance
•Received and screened high volumes of internal and external communication
•Scheduled appointments on behalf of staff members to keep office operations smooth and efficient
•Updated financial, customer and business records with accurate information each day Receptionist/Front Office
PMSI
February 2008 to April 2012
•Greet customers and sit positive office atmosphere
•Create and maintain updated documents and spreadsheets
•Organize and maintain files records ;update when necessary
•Answer the phone, take messages and re-direct calls to appropriate offices
•Receiving and sorting daily mail ; preparing outgoing CSR
World Finance
January 2006 to February 2008
•Answer telephones and greet customers in a friendly and professional manner.
•Solicit all customers at the counter and pass out customer recommend cards.
•Receive and apply mail payments and counter payments to customer's accounts.
•Open mail, investigate credit and process loan applications in a thorough and expedient manner.
•Maintain and secure cash drawer and accounting activities i.e. balancing and preparing deposits daily. Insure that the cash drawer consistently balances
•Perform all clerical activities including filing and typing, and assembling folders with sales finance and loan contracts.
•Prepare and distribute all assigned branch reports in a timely manner.
•Effectively solicit current and former customers for additional business as assigned.
•Respond to credit inquiries and promptly inform the manager.
•Assist in maintaining the office in a neat and professional manner.
•Monitor the office inventory and requisition additional supplies as needed.
•Drop off and pick up mailbags at the post office.
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