Project Management General Manager
Resume:
Jennifer Ho
TORONTO, ON *****.***@*****.*** +1-647-***-****
Project Manager
-Project Lead Expertise -
Project Management Project Monitoring & Tracking
Stakeholder Management Cross Team Communications
Experienced project management professional with 7+ years leading complex projects across operations and data analytics in matrix organizations. Proven ability to manage multi-million-dollar budgets, coordinate large consultant and contractor teams, and deliver projects on time and within scope. Skilled at strategic advising and client engagement to align project outcomes with business goals. Certified CAPM/CSM holder with a strong knowledge of working in large matrix organizations. Multi-lingual: English and Chinese – Cantonese/Mandarin.
Core Strengths
Project Management/Agile Thinking/ Cross Team Communications/ Project Coordination/ Stakeholder Relations & Management/ Operations Management/Analytical Skills/ Organizational Skills/ Troubleshooting & Problem-Solving /Leadership/Continuous Improvement / Effective Interpersonal Skills/ Team Collaboration Skills/Documentation & Presentation Preparation/ Time Management/Critical Thinking/Written Communication/Customer Relationship Management (CRM) /
Select Career Highlights
Led data analysis to achieve a nationwide increase in data coverage by 3%.
Managed $1M budget with company enhancement projects as co-lead for 2020-2023 projects.
Co-oversight of a two-year/$2.5M data transition project with stakeholders from Nielsen's largest global hubs, resulting in the automation of a cloud-based data delivery system for NielsenIQ's top clients, including Coca Cola, GSK, and P&G
Raised Service Level Objective from 85% to 96% and improved Net Promoter Score by 18 points through proactive issue resolution and stakeholder management.
Tech Skills
Project Management Software: Smartsheet, MS Project, Gantt Charts Office 365 Tools (MS Word, PowerPoint, Excel, Access, Share point, Power BI) Communication tools: Microsoft Teams, Zoom Customer Relationship Management (CRM) Tools: Salesforce, MS Dynamics Google Suite Tools (Sheets, Docs, Slides, Forms) Adobe Acrobat Virtual Whiteboards: Miro
Professional Overview
NielsenIQ– Toronto, ON [2016-2023]
NielsenIQ is a global measurement and data analytics firm for retail and consumer intelligence with a 2022 $6.1B revenue.
Traffic controller (PMO, Operations) 01 / 2019 – 07/2023
Administer project deployment plans, schedules, and scope specifications, while monitoring project status. Employ various information system tools to coordinate project planning and activity deliveries, defining project KPIs and milestones, while identifying continuous improvement methods based on evidence-informed decision-making. Guide unit with advanced reporting/operational knowledge, including the coordination of project meetings, document preparation, proofreading, and file management. Foster exceptional communication skills building productive relationships with internal and external stakeholders and communicating project progress effectively to upper management. Notable Achievement: Manage $1M budget with company enhancement projects as co-lead for 2020-2022, spanning 1 year for each project.
Manage all project phases from initiation through to develop and validate scope, execution and closure while leveraging best practice standards.
Manage stakeholders’ expectations to ensure that project delivery expectations are clearly identified, articulated, and met.
Effectively communicate progress to upper management and stakeholders via monitoring progress against objectives and ensuring absolute adherence to processes.
Manage project communications. Facilitate meetings including planning, refinement, daily stand-up meetings and retrospectives.
Manage and monitor project scope and deliverables, and performance throughout the project.
Monitor and track project and schedule performance to ensure projects achieve planned objectives.
Act as liaison, facilitating work plans, controlling project scope and schedules, and guiding results.
Coordinate project planning and full lifecycle deliveries, while mitigating risks using tools like Smartsheet, MS Project and Gantt Charts.
Support $2.5M, 2-year 2020 data transition project across Nielsen's cloud based global hubs for major clients like Coca Cola, GSK, and P&G.
Manage $1M budget with enhancement projects as co-lead for 2020-2022, spanning 1 year for each project.
Improve team efficiencies, increase data accuracy, and achieve 3% national data coverage boost for higher overall client satisfaction.
Raise Service Level Objective (SLO) from 85% to 96% and achieved an 18-point increase in Net Promoter Score (NPS) for significant improvement.
Production Coordinator (Quality & KPI Management, operations) 01 / 2018 – 12 / 2018
Oversaw operational performance and success by analyzing KPIs and scorecards and providing insightful data reports and metrics to drive operational decision-making. Communicated project updates to senior leadership, recommending implementation strategies, tasks priority, and conducting root cause analysis. Guided data quality improvement and supported the development of project management and performance measurement frameworks to enhance operational efficiency. Notable Achievement: Increased work output efficiency by creatively re-working and tailoring key stakeholder communications.
Established priorities, determined root cause analysis, and provided visibility on operational activities to develop implementation strategies for senior leadership.
Managed KPI reports and scorecards to track operations performance for upper management and advised on performance improvement frameworks.
Defined KPIs, milestones, and deployment plans using Salesforce, MS Dynamics and internal email systems, while customizing communication to all stakeholders.
Built productive relationships with internal and external stakeholders, effectively communicating complex issues to the leadership team, and demonstrated strong organizational awareness and influencing acumen skills.
Acted as trusted advisor communicating progress to upper management and stakeholders.
Production COORDINATOR (Operations) 06 / 2016 – 01 / 2018
Championed leading ever-changing schedule of company meetings, including daily production and client query meetings, ensured operational instructions were established and objectives were set. Exemplified leadership by training cross-functional team members in database construction and problem-solving, resulting in improved database management and increased efficiency. Notable Achievement: Promoted a strong commitment to efficient operations and effective communication, reaching critical success benchmarks.
Contributed to healthier bottom-line results through establishing operational instructions and setting objectives.
Ensuring smooth operations and target goals by overseeing day-to-day operational milestones.
Administered broad range of company meetings such as daily production and client query meetings.
Led and trained cross-functional team members in database construction and problem-solving and assisted with meeting coordination by distributing and preparing agendas/manuals and taking meeting minutes.
FINANCIAL ADVISOR -(SCOTIABANK) – Toronto, ON 2015
Managed client portfolios and advised on financial solutions, exceeding monthly sales and compliance targets.
Contributed to process improvements in cross-selling strategies and client retention.
Provided data-driven insights for customer behavior and portfolio performance.
TRIGLINGUAL CUSTOMER CONTACT CENTER AGENT (BMO-Bank of Montreal)- Toronto, ON 2014
Delivered exceptional service in English, Cantonese, and Mandarin, managing client concerns and inquiries across banking products.
Recognized for service excellence and improving call resolution metrics.
Education & Certificates
PMP (Project Management Professional) – PMI
CSM (Certified Scrum Master)– Scrum Alliance
CAPM (Certified Associate in Project Management) – Pmi
Marketing Specialist & Economics Major, Bachelor of Commerce (2015) – University of Toronto Mississauga, Mississauga, on
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