Executive Leadership

Tawanna Murphy

Toledo, OH *****

*******.****.**@*****.*** 419-***-****

Regional Director of Operations Multi-Site Leadership Operational Optimization

Forward-thinking operational leader with over 20 years of experience driving performance, productivity, and customer satisfaction across healthcare, nonprofit, and service industries. Known for delivering strong P&L results, scaling multi-site operations, and aligning team performance with organizational excellence. Proven ability to manage high-volume environments, lead cross-functional teams, and implement systems that streamline workflows and elevate service delivery.

Core Strengths

• Multi-Site Operations & Logistics Oversight

• Budget Management & P&L Accountability

• Team Leadership, Training & Culture Development

• Regulatory Compliance & Risk Mitigation

• KPI Tracking & Operational Efficiency

• Strategic Planning & Execution

• Vendor/Partner Relations

• Quality Control & Guest/Client Experience

Professional Experience

Director of Client Services

Team Recovery – Toledo, OH May 2025 – June 2025

(Company restructured – position eliminated)

• Oversaw client-facing operations across multiple departments and programs.

• Developed strategies to streamline service delivery while maintaining compliance and improving client satisfaction.

• Led cross-functional teams and tracked operational outcomes to enhance engagement and retention.

• Collaborated on organizational planning and systems that supported sustainable growth.

Continuum Care Coordinator

Toledo Lucas County Homelessness Board – Toledo, OH Dec 2023 – Apr 2025

• Coordinated strategic efforts across diverse agencies, improving continuity of care and access to services.

• Facilitated multi-stakeholder meetings, training, and compliance tracking.

• Used data to identify performance gaps and implement corrective action plans.

Program Manager

The Epilepsy Center of Northwest Ohio – Maumee, OH Apr 2023 – Nov 2023

• Directed daily operations across multiple residential service locations.

• Trained and developed supervisory staff, improving quality control and client care standards.

• Standardized procedures to meet licensing, regulatory, and internal performance benchmarks.

Founder & Owner

Tia’s Gems – Toledo, OH Dec 2020 – Present

• Built and managed a retail/e-commerce brand focused on customer engagement, brand visibility, and operational excellence.

• Oversaw all business functions including inventory management, logistics, and customer satisfaction.

Director of Revenue Cycle

Ensemble HP / Mercy Healthcare – Toledo, OH Nov 1998 – Nov 2019

• Managed over 100 employees across multiple units and facilities.

• Implemented workflow optimization strategies that boosted productivity and financial performance.

• Led large-scale initiatives that integrated service delivery, quality assurance, and client satisfaction.

Education & Certifications

• Associates in Business Administration – University of Phoenix, May 2025

• Medical Coding Certificate – Mercy College of Northwest Ohio

• Lean Six Sigma & Project Management Training

• CPR Certified – Valid through May 2026

Technology & Tools

• Microsoft Office Suite Epic EMR Salesforce Kronos Oracle Visionware

• Strategic Planning Software Budgeting & Forecasting Tools CRM & ERP

Leadership Approach

Empowerment, accountability, and operational clarity are the backbone of my leadership. I drive performance by setting measurable expectations, fostering team growth, and ensuring all departments align with brand and service goals. Whether it’s improving the bottom line or elevating the guest experience, I focus on outcomes that last.

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