Insurance Follow-Up Customer Service
Resume:
MICHELLE
WEST
***********@*****.***
St. Louis Mo
www. Hodchurch .com
W O R K E X P E R I E N C E
P R O F I L E
Detail-oriented and motivated professional with experience in medical billing and insurance follow-up seeking a position in bookkeeping. Skilled in financial account review, claims processing, and customer service, with strong knowledge of Epic and payer platforms. Committed to accuracy, efficiency, and supporting team goals.
Performed insurance follow-up, billing, and
collections for multiple financial classifications Reviewed and updated patient accounts ensuring
accurate insurance and eligibility information
Submitted claims and tracked status using Epic and payer websites
Met or exceeded QA and productivity benchmarks
on a daily basis
Collaborated with team members and management
to address account and claim issues
Responded to physician and patient inquiries,
ensuring satisfaction and resolution
Took on additional duties as assigned by leadership Proficient in Epic, system tools, and payer websites for claim management, attachments, and
authorizations
Maintains high QA and efficiency standards while
following best practices for one-touch resolution
Strong communication and collaboration skills with staff and management
Provides guidance to physicians on insurance claim processes and resolutions
Answers patient inquiries with clarity and
professionalism
Flexible in taking on additional responsibilities as needed by supervisors and managers
PRESENT
Professional Imaging
S K I L L S
S U M M A R Y
Experienced in insurance
follow-up billing and
collections for various financial
classifications
Skilled in verifying patient
account accuracy, including
insurance eligibility and invoice
resolution
S K I L L S
Project Management
Public Relations
Teamwork
Time Management
Leadership
Effective Communication
Critical Thinking
L A N G U A G E S
English
Arabic (basic)
German (basic)
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