Administrative Assistant Customer Service
Resume:
Carolyn
RESUME
PROFIL
Perfectly bilingual candidate,
excellent in customer service, Customer service representative – SUNLIFE
event planner, real estate Answer the questions of the clients for disability and medical
services, property coverage in both languages
Navigate in different softwares in order to get the correct
management, health and
information and require invoices adjustments
safety, special projects, logistics,
communication, finance, Administrative assistant and client representative
leases, contracts, human REMAX
Coordinate the brokers visits and transactions
resources, translation and GI/TI
Manage the list of customers and respond to requests
Follow up on signatures, documents and signatures
Excellent analytical, strategic,
Administrative technician – Quebec Provincial Government
organized and structured skills. I
Administrative management for the Secretary of Senior
demonstrate leadership, good employment of the Government of Quebec
judgment, dynamic and Coordination of documents and meetings with provincial
reliable. Ministers of the National Assembly of Quebec
Work with the assistants of the other departments for the
management of the meetings and conference rooms
Electronic and paper filing, finance, agenda and emails
https://www.linkedin.com/in/carol management for the Secretary of Senior employment
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Government of Canada – From 2006 to 2021
Administrative Assistant, Acting Manager, Quebec’s MRO
(AS-02. AS-05)
CONTACT Provide administrative support to Ministers and staff
Organize conferences and events for Ministers
Manage the security of the premises and building in
418-***-**** collaboration with the Commissionaires of Quebec
Coordinate media interviews for Ministers and staff
Work with the equipment of COMSEC, secured iCloud for
Secret and Top-secret level for Ministers
Translation Office – Public Services and Procurement Canada -
Coordinator and Advisor for customer service -2018-2019 (AS-01
and AS-03)
Task management for employees under my supervision
**************@*****.*** Negotiate deadlines and quality of work with clients
Distribute the work to the translators and coordinate the
timeline and the quality of the work before submitting to clients
Work with the Human resources
Coordinate the language tests, coordinate with the human
resource committee, prepare the documents for staffing,
prepare security forms, etc.
Lead and coach my employees with performance
management agreements and follow up on their learning
plan. Create paper free tools which includes all the
procedures in one place to be shared with all the team.
TECHNOLOGICAL SKILLS: G7 / Summit – Global Affairs Canada – Quebec’s Coordinator
WORD, EXCEL, POWERPOINT, (AS-02) 2017-2018 (Special project)
OUTLOOK Collaborate with Senior Management and their team in
GCSI Ottawa
COMSEC, VIPER Supervise employees on site and ensure their safety
HRG, SAP, SAGIR Arrange the premises, the ergonomics of the workstations
SGGC, SIGS Collaborate with the information technology department for
ORACLE, PEOPLE SOFT all laptops, network outlets, cell phones, videoconferencing,
GDDE, GC DOCS and other IT challenges
QUARKXPRESS Supervise and train employees for human resources, financial
PHOTOSHOP and information management procedures
SITE WEB Management of employees under my supervision and
CENTRIS perform human resources tasks; pay, leave, staffing, etc.
SIGRD, CLAIMSX, DRMIS
National Defense Canada Valcartier – 2016-2017 – Buyer and
Administrative assistant (PG-01 and AS-01)
AWARDS AND RECOGNITIONS Indigeous Affairs Canada - 2016 – (AS-01 and AS-03)
Recognition award for an Administrative assistant and financial analysis for Corporate
interdepartmental event Services
PSES Committee Recognition Public Services and Procurement Canada – Real Estate,
Award Corporate Services and Production Center- 2008-2016 –
Prix de reconnaissance pour Administrative assistant, Acting Supervisor, GI/TI Specialist (AS-01)
l’excellent travail remis de la
part de la haute direction. National Defense Canada Valcartier Hospital (CR-04) – 2006-2008
Prix de reconnaissance pour le
Comité social - Party de Noël 3
années de suite à Travaux
publics et Services Quebec Provincial Government, 2003-2006 – Administrative
gouvernementaux Canada. assistant for Ministers and staff
Prix de reconnaissance pour la
Campagne de charité en milieu Customer service representative – 1997 -2003
de travail à TPSGC pour le Chief electoral officer (DGE), general and partial elections
Comité organisateur ainsi qu'un and Secretarial committee (new electoral map)
prix pour mon rôle de solliciteur. Société de l’assurance automobile du Québec (SAAQ)
Régie de l’assurance-maladie du Québec (RAMQ),
SCHOOL - DIPLOMA Lacroix publicité – 1995-1997 – Administrative assistant
Publicity agency for pharmaceutical and other clients
Collège O ’Sullivan de Québec Infographic, traduction, revision, finance, clerk work, etc.
1991-1994 – Option juridique
*Programme anglophone 412.62 Indigeous Affairs Canada - 1994 Administrative assistant
Recognition of prior learning and
online course - 2003 Price Waterhouse -1993 – Administrative assistant
Cégep de Limoilou - AEC –
Supervision des ressources
humaines / Human resources
management - 2020
L’Académie de l’Entrepreneurship
AEC – Courtage immobilier / Real
Estate - 2021
TELUQ – 2020 – Découvrez la
gestion / Management online
MOOC course
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