Business Management International

ADITHYAN AJAY

LONDON, United Kingdom

Phone: +447*********

Email: ***************@*****.***

Ambitious and highly motivated international business management graduate with hands on experience in luxury hospitality and bar operations. Possess a deep understanding of global business principle, customer relationship management and operational efficiency gained through postgraduate study. Motivated by a strong desire to grow both personally and professionally, with a passion of learning new skills, taking on new challenges, and contributing meaningfully to forward-thinking organisations. Equally confident in customer facing roles and behind the scenes operations, with a commitment to excellence, teamwork and continuous improvement. Proven ability to thrive in fast-paced, high-pressure environments, gained through supporting world-class service teams in elite venues such as bacchanalia, Mayfair. Strong interpersonal skills, a sharp eye for detail. And he who knows the importance and power of team work.

EDUCATION

JANUARY 2023 – JANUARY 2024

MIDDLESEX UNIVERSITY, UNITED KINGDOM.

MASTER’S IN INTERNATIONAL BUSINESS MANAGEMENT.

Course modules

•International business management

•Management in a globalised context

•Managing the multinational organisation

•Global supply chain management

•Management analytics

• international business management project

•Cross-cultural communication for global brands

April 2016 - APRIL 2019

SHANKAR INSTITUTE OF ARTS SCIENCE AND TECHNOLOGY, KERALA, INDIA.

BACHELOR OF COMMERCE WITH COMPUTER SCIENCE

EXPERIENCE

JUNE 2020 - DECEMBER 2022

SUPERVISOR, DETAILING MAFIA CERAMICS (KERALA, INDIA)

Team leadership: supervised and motivated a team of detailers to ensure high quality service delivery.

Customer service excellence: interacted with clients to understand their needs and provided professional advice on ceramic coating and detailing services.

Technical expertise: in-depth knowledge of ceramic coating, paint correction, polishing, and other automotive detailing techniques.

Quality control: ensured all detailing jobs met brand standards and client expectations before delivery

Training and development: trained staff on advanced detailing techniques, equipment usage, safety protocols.

Problem-solving: addressed client complaints and operational challenges with effective solutions.

Inventory management: monitored stock of detailing products and equipment, ensuring timely replenishment.

Health and Safety compliance: ensured adherence to workplace safety standards and proper handling of chemicals.

Reporting and documentation: maintained detailed records of services provided, inventory, and team performance

APRIL 2023 - OCTOBER 2023

STORE ASSISTANT, MOOBOO BUBBLE TEA (CAMDEN STREET, LONDON)

Customer service: delivered exceptional service to a diverse clientele, ensuring customer satisfaction and repeat business.

Sales skills: promoted and upsold products, boosting daily revenue and achieving sales targets.

Topping preparation: expert in preparing a variety of bubble tea toppings such as tapioca pearls, jelly, pudding etc while ensuring consistency and quality.

Cash handling and Till experience: accurately entering and processing orders, cash and card transactions, maintained till balances, and managed refunds.

Teamwork: collaborated with team members to ensure efficient store operations and a positive work environment.

Product knowledge: developed in depth knowledge of bubble tea ingredients, preparation methods, and customization options.

Inventory management: monitored stock levels, restocked supplies, and reported shortages to management.

Food safety compliances: adhered to hygiene and standards during food and drink preparations.

Time management: managed tasks effectively during peak hours to meet customer demands promptly.

Problem-solving: resolved customer complaints and concerns efficiently to maintain store reputation.

Multitasking: balanced multiple responsibilities such as preparing drinks, cleaning, and serving customers.

Equipment handling: proficient in operating and maintaining kitchen equipment for topping preparation and cleaning.

Opening procedures: familiar with opening tasks, including setting up workstations, checking inventory, and preparing the store for operation.

Closing procedures: managed end of day tasks such as cleaning, restocking, securing the premises, and balancing the cash register.

OCTOBER 2023 – NOVEMBER 2024

KITCHEN PORTER, CHOCOBERRY (LEICESTER, UNITED KINGDOM)

Deep cleaning expertise: thorough cleaning of kitchen surfaces, floors, appliances, and back of house areas to maintain hygiene standards.

Dish and equipment handling: efficient use of industrial dishwasher and hand washing techniques for delicate items, ensuring spotless results.

Fast-paced adaptability: maintains performance under pressure during peak service hours in a busy kitchen or café environment.

Time management: skilled in prioritizing dish loads, kitchen support tasks, and cleaning duties to meet service demands.

Problem-Solving mindset: proactive in identifying workflow bottlenecks or equipment issues and resolving them with minimal disruption.

Chef assistance: supports cooks with prep duties, stock runs, and waste disposal to help streamline kitchen operations.

Utensils and crockery readiness: keeps a constant supply of polished cutlery, crockery, and kitchen tools available for service.

Compliance with health and safety: consistently follows food hygiene, allergen control, and coshh regulations.

Multitasking and prioritization: balances washing, cleaning, restocking responsibilities without compromising kitchen flow.

NOVEMBER 2024 - JUNE2025

BAR BACK, BACCHANALIA (MAYFAIR, LONDON)

Maintained seamless bar operations: in a high volume, fine-dining environment, supporting world-class bartenders with precision and speed.

Barista: made coffee and tea for customers such as early grey, chamomile, latte, expresso etc.

Restocking: restocked spirits, cocktail ingredients throughout service to ensure uninterrupted workflow and consistent guest satisfaction.

Polishing: prepared and polished luxury glassware and bar tools and equipment’s to the highest standards in line with brand image.

Set-up: delivered efficient mise en place setup daily, enabling fast and smooth cocktail service during peak hours.

Preparation: supported the preparation and garnishing of high-end cocktails. Anticipated bartender needs and proactively replenished stock, ice, garnishes, glasses, clean tools to minimize downtime.

Hygiene: maintained strict hygiene, sanitation, and safety protocols in line with 5-star hospitality expectations.

Operated in fast-paced: pressure-driven environment while upholding exceptional attention to detail.

Collaboration: collaborated closely with front and back of house teams to ensure a refined, seamless guest experience.

Knowledge: developed strong product knowledge of luxury spirits, classic cocktails, and premium ingredients through hands-on experience and mentorship.

TECHNICAL SKILLS

•Inventory management

•Team leadership

•Health and safety compliance

•Basic mixology knowledge

•Inventory tracking and stock replenishment

•Multi-tasking

•Problem solving and decision making

•Adherence to food safety and hygiene standards

•Time management and planning

•Work-space cleaning and maintenance

•Eager to learn more

SOFT SKILLS

•Leadership

•Effective communication

•Problem solving

•Decision making

•Positive attitude

•Conflict resolution

•Adaptability

•Attention to detail

•Mentor and training

•Continuous learning and target driven

•Self-motivated personality

•Strong work ethic

•Health and Safety consciousness

•Work under pressure

•Emotional intelligence

REFERENCES

Available upon request

Contact this candidate