Customer Service Data Entry
Resume:
Donna Mayson
Lexington, SC *****
*************@*****.***
Professional Summary
Diligent administrative assistant with 15+ years of experience in billing and customer service across various industries. Proven expertise in managing administrative tasks, handling billing processes, and providing exceptional support to teams. Skilled in data entry, Microsoft Office, and accounting software, with a strong focus on enhancing operational efficiency and customer satisfaction. Committed to leveraging extensive experience to contribute effectively in an administrative role. Authorized to work in the US for any employer
Work Experience
Dispatcher/Customer Service
Carolina Industrial Trucks, Inc.-West Columbia, SC January 2025 to Present
• Handle all calls from accounts that I oversee on a daily basis
• Payroll for all technicians and coworkers
• Dispatch technicians do jobs on a daily basis
• Assist in quoting jobs to customers
• Assist in end of month reporting
• Assist branch manager in day to day task
Dispatcher/Customer Service
Bulldog Hiway Express-North Charleston, SC
August 2020 to December 2024
• Handle all calls for accounts that I oversee on a daily basis
• Dispatch technicians to warehouses, ports, and railroads
• Assist with day to day activities in the office
• Billing for all customers responsible for
Data Entry Clerk
Robert Half Finance & Accounting-N Charleston, SC
October 2018 to August 2020
I was hired through Robert Half Finance & Accounting for Linden Construction. I worked in data entry with two other employees to ensure everything was being entered correctly. I was hired to help the company enter the business accounts payable and accounts receivable into their new software spectrum from their existing software Sage and Procore. After a probation period of 90 days I was hired on permanently to work in the Accounts Payable department.
Administrative Assistant
Shealy & Sons Electrical, Inc-West Columbia, SC
February 2008 to September 2018
West Columbia South Carolina
Billing Department
• Handles calls and promptly forwards them to appropriate person.
• Provides administrative/secretarial support for the department such as assisting visitors, and resolving and referring a range of administrative problems and inquiries.
• Operates personal computer to compose and edit correspondence and memoranda from dictation, verbal dictation, and from knowledge established department policies.
• Sorts, reviews, screens and distributes incoming and outgoing mail; prepares, composes and ensures timely responses to a variety of routine written inquiries.
• Handles monthly billing for both commercial and residential. Billing Clerk/Dispatcher
Southland Sanitation-Gaston, SC
February 2005 to January 2008
Commercial Billing
• Worked in commercial billing department.
• Handled phone calls from general and subcontractors.
• Performed all billing for commercial contracts.
Filled in as a dispatcher when needed. Dispatched drivers to different commercial companies as well as residential calls.
Education
Associates in Art
University of Phoenix-Columbia, SC
July 2013
Skills
• Accounting
• credit
• Microsoft Powerpoint
• Data Entry
• EXCEL (Less than 1 year)
• Data Entry Operator
• Microsoft Word
• General Ledger
• MICROSOFT OUTLOOK (10+ years)
• QuickBooks
• Communication skills
• Accounting software
• Microsoft Office
• Accounts receivable
• Windows
• Payroll
• Bookkeeping
• Customer service
• Front desk
• Billing
• Customer Service
• ETIQUETTE (10+ years)
• Document management
• Typing
• Accounts Receivable
• Accounts payable
• Microsoft Excel
• MS OFFICE (10+ years)
• Quickbooks
• Organizational skills
• General ledger accounting
• ProCore
• Adobe Acrobat
• MICROSOFT OFFICE (10+ years)
• Word
• Sage
• Dispatching
• Accounts Payable
Certifications and Licenses
008932072
February 2007 to February 2027
Medical Coding Certification
Medical Billing Certification
Additional Information
15 years of experience working in an office, including as an Office Manager, dispatcher and as a billing clerk in industries including Construction Special Trade Contractors, Engineering, Accounting, Research, Management, and Related Services and Electric, Gas, and Sanitary Services. Most recently, I have been working in the billing department at Shealy & Sons Electrical, Inc. from February 2008.
My skills and experiences include: Typing skills, Strong organization skills and analytical skills. Excellent interpersonal skills, office etiquette and phone manners., Software: All windows operating systems., Microsoft Office Excel and Word., Microsoft Office Powerpoint., Microsoft Outlook, and Internet Research.
I have studied Healthcare Medical Billing and Coding at University of Phoenix and have studied at Pelion High School.
• Skills: Typing Skills, Strong organization skills and analytical skills, excellent interpersonal skill, office etiquette and phone manners. Software: All windows operating systems, Microsoft Office Excel and Word. Microsoft Office Powerpoint., Microsoft Outlook., Internet Research
Contact this candidate