Customer Service Representative
Resume:
Gabrielle Harbin
Enthusiastic customer service representative
Las Vegas, NV 89183
*************@*****.***
Professional Summary
Highly enthusiastic customer service professional with 8 years client interface experience. I am very hands-on, hardworking, and a learner, fast self-motivated with the ability to multi-task & pay keen attention to detail .
Authorized to work in the US for any employer
Work Experience
CSR rep 1
Elevance Health-Las Vegas, NV
October 2022 to Present
Happy to assist, I research claims for member and determine why they’re denying or why they’ve processed the way they have. With claims you have to take a look at everything, the diagnosis code, the procedure code, the members plan to see what’s going on to root the issue. I send out ID cards, check benefits & educate the member about their employer sponsored plan or their individual plans. CSR - Customer Service Representative
Morley Companies, Inc.-Las Vegas, NV
September 2021 to October 2022
Make outbound calls to Chevrolet Bolt owners to provide their options, i.e trade their vehicle, let General Motors buy their current vehicle back, or wait for battery repair. We follow up with dealers to see if they would facilitate the buy back. Furthermore, if a dealer is willing to assist, then we submit the case over the repurchase coordinators for them to present the customer their offer, if they choose trade or a buy back. CSR - Customer Service Representative
PeopleShare-Las Vegas, NV
July 2020 to July 2021
Answer incoming calls as they come in. We are to Hipaa verify every single caller before we can assist or provide basically plan information to insured or noninsured members. I assist Medicare Supplement plan holders by sending out fulfillment requests, updating demographic information. I educate members on their plan structure. I check/verify claim status for members as well as providers. As well transfer to the appropriate department if needed.
Customer Service Representative
Knoah Solutions/ ezCater-Las Vegas, NV
January 2019 to November 2019
Quickly and efficiently push orders through for all sorts of caterers in all sorts of cities on the website. Respond to customers and caterers emails, text messages, and modify their orders at their request. We take inbound calls and provide excellent customer service to track down late orders and empathize with the customers for late orders for customers. We compensate customers for late orders sometimes even early orders, if in the event, we compensate the caterers too. Server
Coronado Heights Senior Living-Las Vegas, NV
June 2018 to January 2019
Demonstrate active listening while taking orders for the resident that resides at the assisted living facility. Insure the residents plate reflects the residents order. Assisting with making sure our table work is done including restocking sugars, creamers and crackers. Restock our bistro and our reach in refrigerator every day and preparing salads in a timely manner during our down time. Providing accurate orders according to the meal tickets to the cooks, going above and beyond for the residents. Skills I have picked up are food service, menu knowledge up-selling, and efficiency. Accomplishments would include quickly adapting to changes, added duties (i.e covering your section and someone else's) positive residents feedback and positive feedback from my boss.
Customer Service Representative
C3 Customer Contact Channels-Las Vegas, NV
December 2015 to June 2018
Provide strong organizational skills, be proficient in Microsoft & Word. Possess active listening skills, answer telephone inquiries. Provide excellent oral communication skills, have a courteous demeanor. Assist members enrolled in the Medicare program that are insured members with prescription drug plans. Initiate the process for their authorizations, requesting drug coverage and other inquires. Provided accurate information in response to customer inquiries. Address members' inquiries in a timely and accurate manner.
Marksman Security Corporation Las Vegas, NV
Lobby Attendant
July 2015-September 2015
Greeted guest with a courteous tone and smile.
Insured all guest had a badge to access the facility. Tommy Hilfiger Las Vegas, NV
Cashier
May 2014-March 2015
Assessed customer needs and responded to questions. Organized register supplies( i.e bags and receipt paper. Cashiered as swiftly and neatly. Operated cash register with proficiency. Worked overtime shifts during busy periods and covered other departments to relieve others. Gymboree Outlet Store Las Vegas, NV
Cashier and Customer Service
Feb 2014-May 2014
Updated register logs. Processed an average of 25 transactions each day in a timely manner. Answered customers' questions and addressed problems and complaints in person and via phone. Maintained the children's clothes, shoes and accessories throughout the store. Assisted customers when they needed certain sizes.
Education
High school
Liberty High School - Las Vegas, NV
August 2008 to June 2012
Skills
• Waitress
• Restaurant Server
• Busser
• Customer Service
• CSR
• Call Center
• Customer Care
• Customer Support
• Typing
• HIPAA
• Food Service
• Upselling
• Food Preparation
Certifications and Licenses
food handler certificate
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