Customer Service P O

THEOPHILUS ZOTRA

P.O. Box **** Tema - Accra. AK – 0346 – 3802 +233(0)545007943 ****************@*****.***

PERSONAL INFORMATION

Date Of Birth: 18th December, 1994

Nationality: Ghanaian

Hometown: Dzodze

Religion: Christian

PERSONAL STATEMENT

An astute and a diligent young graduate filled with great character and integrity. I pursued Bachelor in Technology (BTech.) - Marketing option at the Kumasi Technical University (KSTU). I am hard working and very determined. I enjoy keeping myself busy with ‘necessary activities’ and put extra effort in my tasks. I am keen at working with other people and also able to work under pressure without supervision. I am a self-motivated individual, persuasive and very proactive, but reactive when necessary.

CAREER OBJECTIVES

•To work with others to achieve set objectives by all standards making best use of my abilities and knowledge to increase productivity.

•To learn, develop and apply professional knowledge and skills acquired to the highest level with the vision and standard set by the organization as my top priority.

EDUCATION

Bachelor in Technology (BTech - Marketing) 2018 - 2022

Kumasi Technical University (K.S.T.U.) – Kumasi

W.A.S.S.C.E.: Business 2011 - 2014

Sekyedumasi Senior High School

WORKING EXPERIENCE National Service (Revenue Officer) November 2022 - October, 2023

Asokwa Municipal Assembly, Ashanti Region Duties:

•Collected taxes from business operators for the municipal assembly.

•Conducted of face-to-face interviews with taxpayers

•Designed payments plans to help taxpayers with arrears, pay their outstanding taxes over time.

•Ensured and maintained a good customer service environment.

Intern (Sales Person) October, 2018 - December, 2018

Sales Department Mobile Zone Adum, Kumasi

Duties:

•Sold the company product to potential customers

•Assisted customers in choosing suitable phones for their needs.

•Resolved customers’ complaints and concerns.

•Coordinated sales efforts with marketing programs

Administrator May, 2013 - September, 2013

887 Internet Cafe Monaco - Atonsu, Kumasi Duties:

•Maintained and monitored the use of the various hardware in place

•Ensured and maintained a good customer service environment.

•Ensured a better monitoring and distribution of client/server software.

KEY SKILLS / COMPETENCES

•Analytical and Conceptual thinking ability.

•Problem solving and numeracy skills.

•Communication skills

•Microsoft Office (Excel, Word and PowerPoint).

•Good Leadership and Team Player.

•Punctuality and responsibility skills.

•Good interpersonal skills

•Ability to work under pressure with little or no supervision.

INTERESTS

•Surfing the internet for new developments

•Photo Designing.

•Playing Football and Volley Ball

•Reading.

•Watching videos and listening to life motivational music

LANGUAGES

•English

•Asante - Twi

REFEREES

Mr. Richard Oppong

Revenue Officer,

Asokwa Municipal Assembly

Email: **********@*****.***

Tel: 059*******

Mr. Evans Awuah

Human Resource Manager,

Asokwa Municipal Assembly

Email: *********@*****.***

Tel.: 024*******

Contact this candidate