Customer Service Live Event

Paul Palmer

E-mail: ******@*****.***

Message: 503-***-****

www.linkedin.com/in/paul-palmer-328342297

Sonetics Corporation (May 2024 – June 2025)

Customer service & support of Sonetics, Flightcom, Firecom communication systems. Troubleshooter of Installed & portable communication systems. Dect7, blue-tooth, dual diversity UHF, MR-PR assist. pin-out, schematic line block support documents, strategy meeting, account management, database management, advanced record keeping, Zoom suite, NetSuite, MS office suite.

Allison Inn & Spa (2019-2023) GM: Pierre.

Audiovisual coordination, live event AV operations, schedule & flow, (AV) systems management. LAN managed PBX, IP conferencing, crestron, extron, AMX operation & troubleshoot, inventory maximization, HD projection. IP camera & huddle, tandberg, double robotics, sound reinforcement, push-2-talk, Shure- X2U, UHF communication, guest walk-thru, corporate meetings, in-outdoor PA & projection, media press patch, professional RFP quoting, invoicing, logistics, problem solving, theatrical lighting design & electrical distribution, KW Generation. MS office suite, google doc, outlook, zoom, teams, safety.

Seamless Event Solutions-Phoenix AV–Think AV (All the same company. 2005-2019) Operations Manager

National Convention. Multi-city travel. Live event technology - planner - organizer - on-site management. Problem solving, analytical skills, troubleshooting, flow-team schedule, technology, signal path, switching. Government & agency account management, contract negotiation, quote, estimate, RFP bid & Invoice. UHF manipulation & repeating, JK audio, VoIP, sound reinforcement, national press core press patching. 3CCD camera, I-mag, studio configuration, electronic troubleshooting, electronic equipment repair. Maintenance of local-national vendor-sub-vendor relationship, stagehand & freelance management. Fleet management, pulling, weighing, shipping, log protocol, service manager, theatrical lighting, KW gen.

Presentation Services Audio Visual: ENCORE (1995-2005) Director of Audiovisual: Downtown Doubletree / Assistant Director of Audiovisual: Portland Hilton. More. Live event audiovisual operations, inventory max, signal path, flow & crew scheduling, team huddle. Sales, walk-thru, precon, RFP quoting, projectionist, lighting, PA, data & RJ, sub-vendor, stagehands. Oracle, Amadeus, Solomon, Salesforce, BEO meetings, invoicing, precon, AV planning, Cap-X & ROI focus.

Scottsdale International Conference Resort: SICR studio. (1992-1995) Owner: Richard Yokam

Multimedia studio, live event technical crew, 3D quick time animation design Topaz & Tipps software. Stage design, theatrical lighting design, sound reinforcement; multi-Image projectionist, visual FX arts. Camera, broadcast, track & dolly, I-mag & studio config. Bounce boarding, E6 shoot, develop, cut mount. Indoor-outdoor pyrotechnics, aerial pyrotechnics, Red and GB laser registration, laser cooling trough. PAC-SAT truck and studio tie-in, C-KU band Satellite up/down link, microwave, broadcasting live events. Grand Coronado ballroom build, JBL haffler & crown, 5000-Cat studio cable-pull, On-Que, loss prevention. Arizona

Audio Visual Center: AV Center (1987-1992) Supervisor: Nick Smith

Audio visual technology, service and support for local area resorts, travel with national live events. Event calendar, event planner, RFP manager, contract negotiation, quotation bid and estimates. Multi image projectionist, camera configuration, theatrical lighting, outdoor pyrotechnics, staging. Sound reinforcement, UHF wireless communication, dot matrix patch panel, safety, loss prevention.

Education & Technical Workshops: Technology, Coordination, Live Event Management.

1981: High School Grad/GED, Milwaukie, Oregon

1985: Hilton Hotels Corporation: Advanced Supervision training, 1-certificate. 1986: Hilton Hotels Corporation: Advanced Sales & Marketing training, 1-certificate. 1989: AV Center: Sony Corporation D-series 3CCD cameras, I-mag & projectionist technical workshops. 1985-1990: AV Center: Outdoor Pyrotechnics. Flagstaff fireworks shows annual volunteer. 1992-1994: SICR multi-media studio: Quick Time Animation, Topaz, Tipps, E6-lab, multi-image projection. 1992-1994: SICR multi-media studio: Indoor/Outdoor Pyrotechnics; R&GB laser registration and cooling. 1999: 3M: Digital product training - Operation & installation certification: PSAV Portland Hilton. 1995-2005: PSAV-P.A.S.S. Associate: Technology management 8-advanced certifications. 2005: VER: Computer Networking: technology workshops: PBX.

*Please view some of my certification, awards & letters of appreciation available on my LinkedIn profile.

Interests:

Family, animals, historical preservation, gardening, outdoors, camping, civil air patrol, clamming & fishing, any new technology, science fiction anything, movies, live music scene, personal growth, Portland native.

Professional & Personal References:

Pete Burghart - ENCORE AV Director - Waterfront Marriott.

503-***-**** *********@*****.*** 25 Yrs.

Dan Schrenk - Schrenk IT Consulting - Owner Operator.

503-***-**** ***@*****************.*** 17 Yrs.

Andrew Endres – Ascend Audio - Owner Operator.

503-***-**** ************@*****.*** 6 Yrs.

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