Sales Associate A Home

Melonie Schang

803-***-**** ******.*******@*****.*** Dyess Afb, TX 79606

SUMMARY

I am a mom of 3 ready to get back into the work world now that my kids are older. I feel I have a lot to offer if given the chance. I have managed a home, a husband and 3 childrens lives for the past 20 or so years. I believe I am ready for the next phase. SKILLS

Active listener

Communication

Work ethic

Eager

Honest

Hard worker

Ready to learn

EXPERIENCE

Toys Sales Associate, AAFES, January 2006-September 2009 Eglin Afb, FL

Organized store by returning merchandise to proper areas and restocked displays. Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Recommended merchandise to customers based on needs and preferences. Educated customers on product and service offerings. Escorted customers to products and pointed out complementary items to boost store sales. Stayed up to date on store promotions, payment policies and security practices. Recommended optimal merchandise based on customer needs and desires. Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.

Helped customers sign up for loyalty programs and submitted completed paperwork. Demonstrated products to customers, discussed features and redirected objections to capture sales.

Observed customer behaviors to identify security threats and escalate concerns to supervisors. Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.

Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths. Drove sales of [Type] and [Type] products by applying proactive nature, knowledge of customer preferences and active listening skills.

Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Cashier, Customer Service Rep, Kangaroo, January 2000-October 2003 Sumter, SC

Operated cash register, collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Helped customers find specific products, answered questions and offered product advice. Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change. Trained new team members in cash register operation, stock procedures and customer services.

Met high productivity standards in processing payments for customers. Wrapped items and bagged purchases properly to prevent merchandise breakage. Assisted with purchases, locating items and signing up for rewards programs. Maximized sales potential by preparing, storing, rotating and merchandising products at point- of-sale.

Educated customers on special pricing opportunities and company offerings. Scanned customer purchases and supported transactions to streamline sales process. Assisted customers in making payments on accounts and setting up payment plans. Fielded customer complaints and queries, fast-tracking them for problem resolution. Documented conversations with customers to track requests, problems and solutions. Delivered service and support to each customer, paving way for future business opportunities. Upheld strict quality control policies and procedures during customer interactions. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Assessed customer account information to determine current issues and potential solutions. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Inventoried stock and placed new orders to keep supplies within optimal levels for expected demands.

Consulted with customers to determine best methods to resolve service and billing issues. Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages. Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

Inspected items for damage and obtained replacements for customers. Verified customer identification for alcohol or tobacco purchases. Escalated customer concerns, store issues and inventory requirements to supervisors. Answered customer quests, provided store information and escorted to desired store areas. Made outbound calls to obtain account information. Remained constantly aware of customer activity to ensure safe and secure shopping environment.

Received payments for products and issued receipts. Secured client retention by driving service and product benefits, features and recommendations around clients' needs.

Assessed customer needs and upsold products and services to maximize sales. Answered [Number]+ inbound calls per day and directed to individuals or departments. Observed company return policy when processing refunds by inspecting merchandise for wear or damage.

Promoted specific item options to drive sales and achieve add-on purchases. Resolved customer complaints and escalated worsening concerns for remediation. Reviewed account and service histories to identify trends and issues. Set up and activated customer accounts.

Assisted customers with account updates, new service additions and promotional offers. Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions. Processed [Number] transactions per day with exceptional accuracy. Relayed productive customer feedback to marketing teams. Trained new employees on procedures and policies to maximize team performance. Upheld privacy and security requirements established by [Type] regulatory agencies. Worked with [Job title] to develop customer service improvement initiatives. Supported operational improvements and resolution of problems to deliver top-notch customer service.

EDUCATION AND TRAINING

High School Diploma

Sumter High School, Sumter SC June 1992

Buisness, Sw Florida State, Eglin Afb FL

Contact this candidate