Business Development Operational Excellence

SAMUEL POST

Austin, TX • 512-***-**** • ***********@*****.*** • linkedin.com/in/sammypost

CHIEF OPERATING OFFICER/VP OF OPERATIONS

Influential executive with extensive experience in driving organizational success through strategic planning, operational excellence, and cross-functional leadership. Demonstrates a proven track record of optimizing processes, improving efficiency, and cultivating a continuous improvement culture. Adept at developing and executing robust business strategies to accelerate revenue growth and enhance customer satisfaction. Visionary with an unwavering commitment to promoting an environment of safety and compliance with regulatory standards. Stays at the forefront of emerging trends and best practices, positioning the organization as an industry leader in a highly competitive landscape. Excels in building high-performing teams and propelling significant business growth.

● Strategic Planning & Execution

● Pricing and Contract Negotiation

● Policy Development & Implementation

● ServiceTitan Expert

● Cross-Organizational Leadership

● Scaling Strategies

● Sales Training and Support

● Operational Efficiency

● B2B & 3PL Expert

● Change Management

● Supply Chain Planning/Solutions

● Leadership Training and Development

CAREER HIGHLIGHTS

BUSINESS DEVELOPMENT

● Achieved a 94% year-over-year surge in service sales through strategic pricing and account management.

● Double digit direct margin performance improvement at all companies within Royal House Partners.

● 10%+ EBITDA gains in less than 6 months by identifying and executing on pricing strategies in turnaround environment

● Restructured leadership teams resulting in double digits annual revenue growth OPERATIONS LEADERSHIP

● Recipient of the “Employee of the Year” award in 2022 and 2019 for outstanding leadership and contributions. PROFESSIONAL EXPERIENCE

Royal House Partners Austin, TX 2024 - Present

A residential & commercial HVAC, Plumbing and Electrical service/install company.

VICE PRESIDENT OF OPERATIONS

Serves in a critical executive role, leading marketing, operations, business development efforts and growth strategies within the residential and commercial HVAC, Plumbing and Electrical Sector. Drives sales strategies, supports 3 separate companies operations for scalability, and manages key accounts and service products. Focuses on delivering customer solutions and expanding the revenue portfolio. Collaborates with the Executive Vice President to set company goals, key performance indicators (KPIs), and benchmarks, improving the profitability of the platform and ensuring exceptional experiences for customers and employees.

● Oversees cross-functional teams across 3 separate HVAC, Plumbing and Electrical Trade companies within the construction and service space, directing a workforce of 200 and managing operations across 4000+ customers.

● Partners with the Chief Financial Officer in the development and management of budgets and forecasts, ensuring financial planning aligns with the company’s strategic growth objectives.

● Integrates and synergizes acquisitions within the region, driving operational efficiency and cost-saving initiatives.

● Builds and maintains trustworthy relationships with key partners and stakeholders, fostering a culture of high performance, personal accountability, transparency, and collaboration. SAMUEL POST

● Facilitating digital marketing investments to fully capitalize on Paid Campaign Search, Search Engine Optimization, etc. to best support local operations in scaling their businesses.

● This year has executed on turnaround strategies that have resulted in 10%+ EBITDA gains at all 3 companies through increase in service sales training paired with implementing pricing strategies, enhancing business leader financial acumen, and aligning pricing with account and service products.

● Initiated organizational restructuring focused on the "right people in the right seats" methodology, reducing costs and investing in leadership development.

● Service Titan Pricing Lead to ensure target margins are hit on all service and installation activities Climate Pros, LLC. Austin, TX 2022 - 2024

A commercial refrigeration and HVAC company.

VICE PRESIDENT, SOUTH REGION

Serves in a pivotal executive role, leading business development efforts and growth strategies within the leading commercial refrigeration and HVAC organization. Drives sales strategies, coordinates with operations for scalability, and manages key accounts and service products. Focuses on enhancing customer relationships and expanding the customer base. Leads face-to-face meetings and negotiations with clients. Collaborates with the President to set company goals, key performance indicators (KPIs), and benchmarks, improving the profitability of the region and ensuring exceptional experiences for customers and employees.

● Oversees cross-functional teams spanning construction and service, directing a workforce of 350 and managing operations across 500 national retail sites.

● Partners with the Chief Financial Officer in the development and management of budgets and forecasts, ensuring financial planning aligns with the company’s strategic objectives.

● Integrates and synergizes acquisitions within the region, driving operational efficiency and cost-saving initiatives.

● Builds and maintains trustworthy relationships with key partners and stakeholders, fostering a culture of high performance, personal accountability, transparency, and collaboration.

● Achieved double digit growth in profitability through strategic planning and operational resource allocation, managing more than $100M in P&L.

● Led a 94% year-over-year increase in service sales by implementing pricing strategies, enhancing customer relationships, and aligning pricing with account and service products.

● Spearheaded a cultural shift towards a safety-first mindset, leading the region in safety metrics and surpassing industry standards in recordable injuries and injury severity.

● Initiated organizational restructuring focused on the "right people in the right seats" methodology, reducing costs and investing in leadership development.

BNSF Railway Houston, TX 2012 - 2022

One of the largest railroad networks in North America. DIRECTOR OF TERMINAL OPERATIONS (2020 – 2022)

Performed in a key executive director position, directing all terminal operations, managing train movements, and coordinating crew assignments. Oversaw a team of over 30 direct reports and 600 employees, as well as an annual operational budget of up to $100M. Collaborated with cross-functional departments to optimize operations and enhance customer satisfaction.

● Managed the day-to-day operations for one of North America’s largest railroad networks, overseeing a wide range of activities to ensure safe and efficient operations.

● Propelled continuous improvements across operations resulting in a 10% reduction in operating costs and a 28% decrease in human factor incidents.

● Implemented and enforced safety protocols, ensuring compliance with regulations and company policies, and fostering a safety-conscious culture.

● Monitored key performance metrics and drove continuous improvements to boost efficiency and meet operational goals. SAMUEL POST

● Proactively identified customer needs, provided tailored solutions to overcome challenges, and enhanced customer satisfaction.

● Mentored and coached the workforce, enhancing knowledge and skills while strengthening the talent bench for sustainability.

TERMINAL MANAGER (2015 – 2020)

Functioned in a critical leadership role, overseeing the operations of 7 terminals and managing a team of 700 professionals. Coordinated operations, facilitated outbound connections, and directed traffic planning and dispatching activities. Developed and implemented operational policies and procedures, ensuring the highest safety, quality, and customer service standards.

● Redesigned operations to improve efficiency, resulting in a 10% increase in on-time performance and a 15% reduction in transit time.

● Developed and executed short and long-term plans, as well as the Terminal Safety Action Plan, to enhance overall operations.

● Ensured compliance with BNSF’s equal employment policies, safety and operating rules, schedule agreements, and government regulations.

● Conducted investigations, identified root causes, provided actionable insights, and created process improvements to optimize efficiency and exceed budget goals.

EARLIER EXPERIENCE

BNSF Railway TRAINMASTER; TERMINAL TRAINMASTER; MANAGEMENT TRAINEE EDUCATION

Bachelor of Biological & Agricultural Engineering Degree, Minor in Business Management Texas A&M University

Master of Business Administration (MBA) Degree

Baylor University

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