Customer Service Data Entry

Ms. Kim Greenwell

***********@*******.***

Cell 470-***-****

PROFESSIONAL SUMMARY

Experienced administrative assistant and customer service professional with over 20 years of experience. Expertise in managing customer relations, resolving issues efficiently, and utilizing a variety of software systems. Proficient in Microsoft Office 365, 30+ years of data entry, and a variety of customer service platforms. Seeking a role where I can apply my extensive customer service skills/years od data entry experience (which I truly love) and technical knowledge to contribute to team success.

SKILLS & TECHNICAL EXPERTISE

Software & Tools: AS400, Barracuda App, Zendesk, Hipchat, Five9, Datatool, MMP, Okta, Einstein, ASCR Databases, Avaya Phone Systems, AWS Phone Systems

Customer Service: One Call Resolutions, Call Handling, Issue Resolution, Escalation Procedures

Other: 40 WPM Typing Speed, 10,000 Keystrokes per Hour, IT Certification Prep Program (Clayton State Continuing Education)

PROFESSIONAL EXPERIENCE

Department of Revenue/Motor Vehicle Division

Call Center/Customer Service Representative August 2024 – March 2025

Resolved over 50 inbound customer inquiries daily, ensuring taxpayer satisfaction and compliance with state regulations.

Successfully identified and directed 80% of customer calls to the appropriate departments, improving overall response time by 15%.

Received positive feedback from customers on effective problem-solving and timely solutions.

Customer Service Representative

Arise/Disney Customer Service Agent October 2010 – June 2024

Managed over 500 vacation bookings per month using the One Call Resolutions Access database, ensuring accuracy and customer satisfaction.

Improved customer retention by 25% through proactive issue resolution and personalized service.

Would help new agents during Our training period, contributing to a 15% improvement in team efficiency by streamlining call handling processes.

Customer Service Representative – Arise/Agero Roadside Agent

Reduced average response time for roadside assistance requests by 20% through effective use of escalation protocols and efficient case management.

Successfully resolved 90% of customer issues without the need for supervisor intervention, maintaining high customer satisfaction levels.

Processed over 200 credit card transactions monthly, ensuring accuracy in payment processing and prompt customer service.

Customer Service Consultant - Network Global Logistics February 2015 – June 2017

Played a key role in resolving customer complaints, achieving a 98% satisfaction rate as measured by post-interaction surveys.

Managed daily financial reconciliations, identifying and resolving discrepancies worth over $5,000 in underpayments/overpayments.

Increased operational efficiency by improving communication between customer service and operations teams, leading to a 10% reduction in resolution times.

EDUCATION

University of Phoenix

Associate of Arts in Psychology

Contact this candidate