Customer Success Manager / Professional Development Specialist

*******Lindsay Gilman

Northport, FL **************@*****.***

941-***-**** www.linkedin.com/in/lindsay-m-gilman/

Professional Development Specialist

Customer Success Manager and Educator with over two decades of experience in the public school system and Edtech sector. Passionate about building authentic relationships with educational leaders and delivering exceptional, intentional, professional development resources and events for more than 250 attendees. Empowers stakeholders to become lifelong learners by leveraging best practices and providing access to the highest quality educational tools. Identifies, designs, and implements solutions that drive success, increasing performance by 80%, and garners account renewals and expansions.

Areas of Expertise

Program Design Outcomes-based contracts Enterprise/Mid-Market Implementation Customer Lifecycle

Retention Renewals Expansion Churn prevention Onboarding Professional Development Content Creation Vendor Management Event planning Promotions Totango Highspot

Professional Experience

FEV Tutor May 2023 - December 2024

Professional Development Specialist Customer Success Manager

Delivered engaging, professional development sessions, workshops, and webinars, customized to partner’s desired student outcomes. Supported districts and schools, with targeted intervention and best practices, increasing achievement and learning gains.

Mapped-out, tailored, and designed continuous professional learning opportunities, collaborating cross- functionally.

Analyzed multiple forms of data, ensuring program design accelerated student outcomes, renewals, expansions, and delivered a positive ROI.

Provided one-on-one coaching, classroom observations, and feedback, during intentional learning walks, with district leaders.

Increased product usage by delivering meaningful, purposeful, professional learning opportunities throughout entire implementation.

Strategically partnered with educational leaders, onsite and virtual, to understand needs, priorities, and goals. Optimized utilization and desired outcomes through meaningful, data-driven, professional learning opportunities.

Created a new feature, designed for student and educator success, and exceeded expectations by proactively addressing common misconceptions.

Manatee and Sarasota County Schools 2006 - May 2023

Instructional Coach, Data Coach, Interventionist, Classroom Teacher

Designed and facilitated professional development in the schools and district-wide. Solidly committed to the social and academic growth and development of every student and educator.

Collaborated on curriculum development for department training.

Developed Literacy Labs, within school setting, increasing performance by 80% on district and statewide assessments.

Developed and implemented professional training strategies with corresponding curriculum to achieve stakeholder goals.

Conducted performance gap analysis to assess current state and prioritize performance issues based on organizational goals.

Lead member to initiate research-based models.

Designed and implemented district curriculum writing.

Developed effective training resources to enhance teacher performance. Mentored and coached teachers using best practices and providing constructive feedback.

Created authentic assessments (formative and summative) with rubrics, based on Standards-based instruction.

Lindsay Gilman Page 2

Conducted data analysis to inform and design change in instruction.

Created a school wide platform to host resources from professional development for Implementation.

Education and Professional Development

Bachelor of Science (B.S.), Elementary Education

University of South Florida

Certifications

Elementary Education, K-6

English Speakers of Other Languages

Exceptional Student Education

Reading

Awards and Recognition

Educator of the Year finalist for Manatee County (2015).

Affiliations

Established a local charity with Business partner to provide meals and Christmas gifts to families in need in Manatee and Sarasota counties (to present).

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