Customer Service Regulatory Compliance

Dynamic professional with *+ years of experience in caregiving, childcare, and culinary

management. Proven expertise in customer service, regulatory compliance, and team leadership,

complemented by strong project management and data analysis skills. Adept at fostering

collaborative environments, enhancing service quality, and implementing innovative solutions to

improve client satisfaction and team performance.

Employment history

Assistant to Trucking office manager, Tucker Feb 2022

trucking

* Managed daily scheduling, route optimization, and driver documentation while maintaining accurate records and

regulatory compliance

* Facilitated effective communication between drivers, clients, and management team to ensure smooth delivery

operations and customer satisfaction

* Enhanced office efficiency through implementation of digital filing systems and improved workflow processes for

dispatch operations

Head Cook and Crew manager, Highland bakery Mar 2018 - May 2022

* Led kitchen operations and menu development at Highland Bakery, supervising staff of 12 while maintaining

quality standards and optimising food costs

* Developed seasonal menu items and streamlined kitchen processes, reducing preparation time while enhancing

product quality and customer satisfaction

* Implemented inventory management system and cost-control measures, resulting in substantial reduction in food

waste and improved profitability

* Maintained strict adherence to food safety protocols and health regulations while coordinating daily operations

and special event catering

Caregiver Apr 2023 - Feb 2025

* Administered medications, monitored vital signs, and implemented personalized care plans while ensuring

compliance with safety protocols.

* Partnered with families and medical professionals to create comprehensive care strategies, adapting support

methods to individual needs.

* Developed creative solutions for mobility challenges and implemented engaging activities to maintain clients’

physical and mental well-being

Nanny, Ceo,Nelly the nanny Mar 2025

* Provide comprehensive childcare support, fostering emotional and educational development while maintaining

daily schedules and ensuring a safe environment

* Nurture children's social-emotional growth through engaging activities, while maintaining structured routines and

creating a positive learning environment

* Partner with families to establish personalised care plans, facilitate enrichment activities, and ensure children's

health and safety protocols

Chef general manager, West egg cafe Jan 2022 - Dec 2024

* Lead kitchen operations and staff development while implementing cost-effective menu planning and inventory

management systems to enhance service quality

* Redesign kitchen workflow processes and introduce modern culinary techniques to streamline food preparation

and elevate dining experience

* Direct daily operations, maintain quality standards, and optimize resource allocation while fostering team

collaboration and guest satisfaction

* Monitor food safety compliance, coordinate supplier relationships, and manage budget controls while ensuring

consistent service excellence

* Build and mentor high-performing kitchen teams, implement training programs, and maintain positive workplace

culture to reduce staff turnover

Customer service representative, Metro pcs Nov 2023 - Jan 2025

Resolved customer inquiries and technical issues while maintaining high satisfaction rates through personalized

solutions and clear communication

* Streamlined customer service processes and reduced response times by implementing efficient troubleshooting

protocols

* Managed complex billing systems and service plans while ensuring accuracy in customer accounts and

transaction processing

* Built strong relationships with team members and customers, facilitating smooth communication and positive

customer experiences

Education

Saint leo university Present

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