Customer Service Data Entry

BREANNA THOMAS

*****************@*****.*** 832-***-**** El Paso, Texas 79938

Dynamic customer service professional with extensive experience at Alorica, excelling in conflict resolution and CRM software utilization. Proven ability to enhance customer satisfaction through effective problem-solving and time management. Recognized for training new employees and maintaining high service standards in fast-paced environments. Committed to delivering exceptional results and fostering positive customer relationships. Data entry

Customer relationship management

CRM software

Time management

Problem solving

Call handling

Product knowledge

Team collaboration

Training new employees

Call center operations

Professional telephone demeanor

Technical troubleshooting

Customer relationship management (CRM)

Script adherence

Refunds processing

Dispute resolution

Retail sales customer service

Email management

Prioritization

Work from Home Temporary Customer Service Representative Alorica, CVS OTC 12/2024 - 05/2025 Conflict Resolution

Time Management

Ensure that every member is shown respect, kindness, and all questions are thoroughly answered/resolved Works collaboratively with colleagues to deliver the best customer experience Customer relationship management

Data Entry

Problem-solving

Customer Service Representative Alorica - El Paso, TX 11/2022 - 12/2022 Provided product information to enhance customer understanding and satisfaction. Documented customer interactions accurately in the system for future reference. Managed high call volume while maintaining quality service standards. Utilized CRM software to track customer interactions and follow-ups effectively. Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. Maintained detailed records of customer interactions, transactions and comments for future reference. Informed customers about billing procedures, processed payments, and provided payment option setup assistance.

Assisted customers with inquiries and resolved issues promptly. Sales Associate Ross dress for less - Spring, TX 05/2021 - 08/2022 Maintained store displays, ensuring products were organized and appealing. Summary

Skills

Experience

Managed inventory levels, restocking shelves as needed throughout the day. Educated customers on promotions, loyalty programs, and store policies. Performed cashier duties such as accepting payments, issuing receipts and counting money back change. Handled customer complaints in a professional manner. Assisted customers with product selection, sizing and styling. Trained new team members in cash register operation, stock procedures, and customer services. Upsold additional items based on customer interests and needs. Processed returns, exchanges, and refunds in accordance with company policies. Team Member Sonic Drive-In - Spring, Texas 05/2018 - 06/2021 Prepared food and beverages according to standardized recipes and procedures. Assisted team members during busy shifts to ensure efficient operations. Handled cash transactions accurately at drive-thru and counter registers. Followed safety and sanitation guidelines to maintain a safe workplace. Engaged with customers, addressing inquiries and ensuring satisfaction. Collaborated with team to manage inventory levels and restock supplies as needed. Maintained a clean and organized work area throughout shift. Provided exceptional customer service in fast-paced restaurant environment. Klein Collins High School Spring, TX 06/2021

High School Diploma

Principles of law correctional safety

Principles of human services

Key principles I learned: Social Justice, Cultural Competence, Business/client Confidentiality PROF COMM-CAREER FOCUS

Honor Roll

Prairie View A&M University Prairie View, TX

Some College (No Degree): criminal justice

References available upon request.

Education

References

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