Technical Support P E
Resume:
DYEL FRYNCELL
RELIMBO
O P E R A T I O N S
T E A M L E A D
***********@*****.***
Iloilo City, Philippines
www.facebook.com/barbie
dyel
W O R K E X P E R I E N C E
P R O F I L E
Operations Team Lead- Telus Digital
Operations Supervisor- Iqor Philippines
2023 - PRESENT
2018-2023
E D U C A T I O N
S K I L L S
Project Management
Teamwork
Time Management
Leadership
Effective Communication
Critical Thinking
L A N G U A G E S
English (native )
Filipino
Spanish
Operations professional with deep understanding of optimizing team efficiency and streamlining processes to meet organizational goals. Proven ability to foster collaborative environments and drive results through strategic planning and execution. Adaptable and reliable, with strong leadership and conflict resolution skills valued by employers.
Managed daily operations for optimal performance, ensuring smooth workflows and timely
Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance. Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts. Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
Developed and implemented training program for new hires, accelerating their time to full productivity.
Boosted employee morale and engagement through development of comprehensive rewards and recognition program.
Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations. Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly. Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance. Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts. Boosted employee morale and engagement through
development of comprehensive rewards and recognition program.
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