Retail Manager

VIVIAN GAMBRELL

*** ********** *** 732-***-**** **********@*****.***

OBJECTIVE

Dedicated and results-driven professional with over nine years of customer service experience and eight years in managerial roles. Proven ability to lead teams, optimize operations, and ensure workplace safety. Adept at crisis management, security procedures, and business development. Strong leadership in high- energy retail environments with expertise in customer satisfaction and operational efficiency. EXPERIENCE

Marshall Retail Group

Retail Supervisor Sep 2023 – Present

Hired initially as a Customer Service Associate, quickly recognized for strong leadership abilities and promoted to Supervisor/Manager after 3 months of exceptional performance.

Led a team that consistently achieved 80% of customer service satisfaction ratings. Played a key role in improving operational efficiency, reducing wait times for customers by 65%.

Implements continuous promotional campaigns, ensuring effective execution across 10 stores with various items

Starbucks Coffee Company

Shift Supervisor/Manager Jul 2018 - Nov 2023

Led a team of baristas in daily store operations, ensuring a high standard of customer service and beverage preparation, while, maintaining store safety, security, and cash-handling policies.

Trained new employees, delegated tasks, and motivated team members to foster an uplifting work environment, which created a welcoming and efficient atmosphere for customers while upholding Starbucks’ brand standards.

Managed store inventory, ordering supplies, and optimizing stock levels to reduce waste. Effectively communicated store goals and procedures to maintain consistency and productivity. McDonald’s Corp.

Manager Feb 2016 – Aug 2018

Ensured compliance with food safety regulations and company policies, maintaining a clean and safe environment. Assisted with scheduling shifts and managing labor costs to maintain budgetary goals.

Handled difficult customer situations and employee conflicts, ensuring resolutions aligned with company policies through effective communication. Made quick, effective decisions in high-pressure environments to maintain service speed and quality.

EDUCATION/CERTIFICATES

Union College Of New Jersey – Associates of Psychology Starbucks – Partner of the Quarter (2020-2021)

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