Customer Service Sous Chef

JA

JOSHUA AUGUSTIN

********************@*****.*** 954-***-**** Lauderdale Lakes, USA 33311

Motivated Sous Chef seeking career Flight Attendant employment. Skilled in staff management, high-volume work, and budgeting. Qualified Security Officer with ability to remain calm in high-pressure situations. Strong communication and leadership skills. Bilingual in English and native Haitian Creole. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Aviation safety

Customer service

Communication systems

Problem solving

First aid

Communication skills

Admiral Security Sunrise, FL

Security Officer

03/2022 - Current

Inspected fire extinguishers to ensure they were properly charged and operational.

Operated communication systems between officers.

Checked for safety hazards and took corrective action when necessary. Monitored surveillance cameras and responded to suspicious activity. Investigated any suspicious persons or vehicles on premises. Contacted appropriate authorities if necessary.

Bank of America Lauderdale Lake, FL

Customers service

08/2020 - 07/2024

Conducted testing of software and systems to ensure quality and reliability.

Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Prioritized and organized tasks to efficiently accomplish service goals. Achieved cost-savings by developing functional solutions to problems. CSC Miramar, FL

Event Security Guard

08/2023 - 05/2024

Enforced rules and regulations within the facility. Maintained a detailed log of all security incidents that occurred at the event site.

Responded quickly and calmly to any emergencies that arose during an event.

Provided guidance on crowd control management during events. Southern New Hampshire University Hooksett, NH

Bachelor of Science

Expected in 01/2030

Expected Graduation

Summary

Skills

Experience

Education and Training

Triad Aviation Academy Greensboro, NC

Flight Attendant Preparation Program in aviation safety and emergencies, first aid and interview preparation 03/2025

Northeast High School Oakland, FL

Diploma

01/2015

Provided Upon Request.

Motivated Sous Chef seeking career Flight Attendant employment. Skilled in staff management, high-volume work, and budgeting. Qualified Security Officer with ability to remain calm in high-pressure situations. Strong communication and leadership skills. Bilingual in English and native Haitian Creole. References

Positioning Statement

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