Human Resources Customer Support
Resume:
STEPHANIE
DISMUKE
***********@*****.***
Marietta, GA 30062
Bold Profile
SKILLS
Quick learner
Effective time management
Customer support expertise
Collaborative team player
Effective communication
Proficient in Microsoft Office
Strong work ethic
Effective communication skills
Team collaboration skills
Human resources consulting
Implementation of HR procedures
Effective team collaboration
Strategic workforce planning
Critical thinking and problem-solving
Prioritization and scheduling
Strong attention to detail
EDUCATION
Indian River High School
Frankford • 05/1972
High School Diploma
PROFESSIONAL SUMMARY
Dynamic Human Resources professional with over 15 years of experience driving operational excellence in staffing and compliance within health services. Expertise in strategic hiring and position management enhances organizational efficiency and aligns HR practices with business objectives. Proven ability to advise and collaborate with diverse teams, ensuring adherence to federal and departmental policies while fostering a culture of ethical conduct and employee engagement. Adept at conducting thorough job analyses and implementing effective recruitment strategies, contributing to workforce optimization and retention. Committed to empowering program staff through insightful consultation and innovative solutions in human capital management.
ACCOMPLISHMENTS
Supervised team of 6 staff members.
Used Microsoft Excel to develop inventory tracking spreadsheets.
Achieved staffing needs by completing recruitment strategies with accuracy and efficiency.
Collaborated with team of 6 in the development of Standard Operating Procedures.
WORK HISTORY
Contractor with FDA, Marietta - Human Resources Consultant
Marietta, GA, United States • 01/2023 - 04/2025
Advised program staff within the Center for Drug Evaluation and Research (CDER), providing expert human resources (HR) operational areas to include, staffing/recruiting, position management, and processing for Title 5, Title 21, Title 38, and Title 42g hiring authorities.
Analyzed and assessed personnel packages for CDER employees, ensuring packages conformed to Federal, U.S. Department of Health and Human Services (HHS), and FDA HR policy.
Conducted pre-consultation meetings with managers and program staff to discuss and advise on staffing issues and position management as it pertains to Program and Center's overall strategic hiring and retention goals.
Interpreted and advised program staff on Agency's and Center's newly implemented personnel package business processes and policies.
Reviewed Position Descriptions (PDs) and Statement of Duties (SODs) for positions within the Title 5/21st Century Cures Act Alternative Pay System and advise program staff on recommended changes.
Facilitated biweekly meetings with program offices to discuss pending and upcoming personnel actions.
Negotiated salaries for 21st Century Cures Act Alternative Pay System.
Approved and monitored actions in EHCM to ensure actions were processed timely and accurately.
Reviewed action packages in CDER's Administrative Operations Information System (AOIS) and once approved by the Team Leader entered packages in ATLAS for processing.
Knowledge of human capital concepts, principals, theories, methodologies and practices of management.
Worked as a Liaison between program staff and Office of Talent Solutions (OTS) staff on personnel actions.
Analyzed and evaluated the effectiveness and efficiency of the human capital operations for meeting established goals and objectives.
Conducted qualification analysis on applicant packages.
AEIO LLC, Marietta - Contractor, Senior Human Resources Consultant (Equivalent to GS-13, Step 4)
Marietta, GA, United States • 08/2021 - 01/2023
Participated in management meetings to discuss organizational changes, turnovers, changes in skill requirements, position allocations/authorizations and other issues impacting Health and Human Services (HHS), Food and Drug Administration (FDA) programs.
Managed approximately 10 day-to-day assignments and workload to ensure deadlines were addressed, met and that deliverables were presented to the manager/customer.
Provided leadership and guidance on a full range of operational Human Resource management and advisory staffing requirements and recruitment strategies.
Researched statutory, regulatory precedents and other legal opinions or documentary material and commented and made recommendations to senior level officials.
Adjudicated veteran's preference and prepared documentation in support of suitability and pass-over determination of preference eligibles to be determined by agency/OPM in accordance with regulatory guidelines.
Mentored lower grade HR Specialist and provided technical assistance and training to meet the mission of the Office of Talent Solutions.
Conducted staff meetings with the team to promote positive conversations with managers.
Developed and prepared job analysis and assessments, posted vacancy announcements, issued certificates of eligibles for both Merit Promotion (MP), Delegated Examining (DE), Direct Hire, and made initial and official job offers.
Evaluated qualifications and ratings of applicants; set appropriate salaries to include special pay incentives.
Participated in the development and implementation of standard operating procedures.
Ensured employee awareness of and compliance with requirements relative to ethics, financial disclosures, avoiding conflicts of interest, standards of ethical conduct, political activity, and procurement integrity.
Sought resolution of workplace conflicts at earliest stages.
Planned, organized and assigned unit work in the absence of Branch Chief/Team Lead.
Quality reviewed actions of subordinates.
Acted as Team Lead in the absence of Team Lead/Branch Chief.
Reviewed, analyzed, audited and closed out recruitment case files.
Worked closely with DMS and SMO's to determine Schedule A and Veteran Preference packages.
Provided status in ATLAS and Power Apps on selection packages.
CRTG, Marietta - Contractor, Human Resources Specialist II
Marietta, GA, United States • 05/2020 - 08/2021
Participated in management meetings to discuss organizational changes, turnovers, changes in skill requirements, position allocations/authorizations and other issues impacting Health and Human Services (HHS), Food and Drug Administration (FDA) programs.
Managed day-to-day assignments and workload to ensure deadlines were addressed, met and that deliverables were presented to the manager/customers.
Adjudicated veteran's preference and prepared documentation in support of suitability and pass-over determination of preference eligibles to be determined by agency/OPM in accordance with regulatory guidelines.
Conducted staff meetings with the team to promote positive conversations with managers.
Developed and prepared job analysis and assessments, posted vacancy announcements, issued certificates of eligibles for both Merit Promotion (MP), Delegated Examining (DE), Direct Hire, and made initial and official job offers.
Evaluated qualifications and ratings of applicants; set appropriate salaries to include special pay incentives.
Participated in the development and implementation of standard operating procedures.
Ensured employee awareness of and compliance with requirements relative to ethics, financial disclosures, avoiding conflicts of interest, standards of ethical conduct, political activity, and procurement integrity.
Sought resolution of workplace conflicts at earliest stages.
Planned, organized and assigned unit work in the absence of Branch Chief/Team Lead.
Quality reviewed actions of subordinates.
Reviewed, analyzed, audited and closed out recruitment case files.
Worked closely with DMS and SMO's to determine Schedule A and Veteran Preference packages.
Food and Drug Administration, Atlanta - Lead Human Resources Specialist
Atlanta, GA, United States • 06/2016 - 11/2019
Led a team of 6 Human Resources Specialist, implementing long-term plans to improve recruitment processes.
Consulted with management on long-short range plans and assisted with the development of strategies to fill positions.
Participated in management meetings to discuss organizational changes, turnovers, changes in skill requirements, position allocations/authorizations and other issues impacting Health and Human Services (HHS), Food and Drug Administration (FDA) programs.
Conducted pre-consultation meetings to align staffing issues with strategic goals.
Assessed personnel packages for compliance with federal and departmental policies, ensuring adherence to regulations.
Adjudicated veteran's preference and prepared documentation in support of suitability and pass-over determination of preference eligibles to be determined by agency/OPM in accordance with regulatory guidelines.
Conducted staff meetings with the team to promote positive conversations with managers.
Developed job analysis and assessments, issued certificates of eligibles for both Merit Promotion (MP), Delegated Examining (DE), Direct Hire, and made initial and official job offers.
Developed and announced vacancy announcements, optimizing candidate attraction and selection.
Evaluated qualifications and ratings of applicants; set appropriate salaries to include special pay incentives.
Participated in the development and implementation of standard operating procedures.
Ensured employee awareness of and compliance with requirements relative to ethics, financial disclosures, avoiding conflicts of interest, standards of ethical conduct, political activity, and procurement integrity.
Sought resolution of workplace conflicts at earliest stages.
Planned, organized and assigned unit work in the absence of Branch Chief/Team Lead.
Quality reviewed actions of subordinates.
Reviewed, analyzed, audited and closed out recruitment case files.
Worked closely with DMS and SMO's to determine Schedule A and Veteran Preference packages.
Reviewed completed Approval to Commit (ATC) Transmittals for recruit and named actions such as temporary promotions, change to lower grade, reassignment, detail, re-employed annuitants, and career-ladder promotions.
Rectified payroll matters in coordination with the HR Assistant and the payroll team.
Food and Drug Administration, Atlanta - Human Resources Specialist
Atlanta, GA, United States • 09/2012 - 06/2016
Consulted with management on long-short range plans and assisted with the development of strategies to fill positions.
Participated in management meetings to discuss organizational changes, turnovers, changes in skill requirements, position allocations/authorizations and other issues impacting Health and Human Services (HHS), Food and Drug Administration (FDA) programs.
Responded to customer/employee inquiries within 24 hours.
Adjudicated veteran's preference and prepared documentation in support of suitability and pass-over determination of preference eligibles to be determined by agency/OPM in accordance with regulatory guidelines.
Conducted staff meetings with the team to promote positive conversations with managers.
Developed and prepared job analysis and assessments, posted vacancy announcements, issued certificates of eligibles for both Merit Promotion (MP), Delegated Examining (DE), Direct Hire, and made initial and official job offers.
Managed day-to-day assignments and workload to ensure deadlines were addressed, met and that deliverables were presented to the manager/customers.
Evaluated qualifications and ratings of applicants; set appropriate salaries to include special pay incentives.
Participated in the development and implementation of standard operating procedures.
Ensured employee awareness of and compliance with requirements relative to ethics, financial disclosures, avoiding conflicts of interest, standards of ethical conduct, political activity, and procurement integrity.
Sought resolution of workplace conflicts at earliest stages.
Planned, organized and assigned unit work in the absence of Branch Chief/Team Lead.
Quality reviewed actions of subordinates.
Reviewed, analyzed, audited and closed out recruitment case files.
Worked closely with DMS and SMO's to determine Schedule A and Veteran Preference packages.
Entered new hires in Onboarding.
LANGUAGES
English
.
Contact this candidate