Technical Support Specialist

EMMANUEL ADIGUN

Puyallup, ***** WA *********@*****.***

Professional Summary

Results-driven Technical Support Specialist with a strong track record of diagnosing, troubleshooting, and resolving complex hardware and software issues to ensure seamless operations. Consistently exceeded company benchmarks by completing ticket requests within tight deadlines, achieving 100% customer satisfaction. Partnered with cross-functional teams to optimize IT workflows and enhance system reliability, driving productivity improvements. Bringing a proactive approach to problem-solving, exceptional communication skills, and a commitment to delivering innovative solutions that align with organizational goals.

Skills

Customer Service

Hardware Troubleshooting

Software Troubleshooting

SQL Optimization

Windows Server Management

LAN/WAN Maintenance

System Monitoring

User Training

Router & Switch Configuration

ADP System Operations

Problem Resolution

IT Documentation

Technology Integration

Data Accuracy Assurance

Root Cause Analysis

Patch Management

Remote IT Support

Emerging Tech Research

Experience

IT Technician 09/2015 to Current

Internet Communications Information Technology Solutions Tacoma WA

Installed and maintained over 100 computer operating systems, hardware, and software packages, ensuring 99.9% system uptime and seamless user operations.

Diagnosed and resolved technical issues across hardware, software, and network systems, reducing user-reported problems by 35% within six months.

Trained 50+ internal and remote users on resolving recurring technical challenges, improving overall issue resolution efficiency by 40%.

Install, maintain, and repair servers, network equipment, and other hardware in the data center.

Conducted regular data backups and disaster recovery operations, safeguarding critical company data and ensuring a 100% recovery rate during unexpected outages.

Ensure proper functioning of physical aspects of the data center, including cooling systems, power management, and racking equipment enhancing productivity by 30%.

Enhanced organizational productivity by 20% through printer device support activities.

PC Technician 06/2014 to 09/2015

Lyons Technology Tacoma WA

Delivered technical support to non-technical staff, resolving 95% of IT issues within the first contact, ensuring uninterrupted business operations.

Spearheaded hardware maintenance by repairing and replacing over 50 servers, routers, and CPUs, increasing network efficiency by 30%.

Designed and implemented optimized LAN, WAN, and Internet systems, improving organizational connectivity and reducing downtime by 25%.

Monitored and updated Windows operating systems and network infrastructure, achieving a 20% reduction in security vulnerabilities through proactive maintenance.

Veterans Employment Representative 06/2012 to 02/2014

Work Source Fort Lewis, WA

Assisted 50+ transitioning veterans monthly in securing civilian or federal employment by providing personalized job search strategies, resume reviews, and interview coaching, resulting in a 30% placement success rate.

Managed customer relations through effective communication and problem-solving, maintaining a 95% satisfaction rate based on post-service feedback.

Utilized the SKIES Oracle Database to process and track 200+ client profiles weekly, ensuring accurate documentation of employment readiness and barrier assessments.

Streamlined resource room operations and reduced service wait times by 20% through efficient customer flow management and timely updates on Request For Service (RFS) statuses.

Warehouse Specialist 11/2007 to 07/2010

SKOOKUM Fort Lewis, WA

Streamlined inventory tracking systems using Excel, achieving 100% accuracy in material management and reducing discrepancies by 15%, ensuring seamless operations in a fast-paced environment.

Conducted shelf-life and inventory inspections for multimillion-dollar assets, identifying and resolving discrepancies within 24 hours, leading to a 20% improvement in compliance efficiency.

Evaluated and enhanced inventory management processes, aligning operations with governing policies and procedures, which boosted operational readiness by 25%.

Implemented and adhered to material handling policies, ensuring compliance with regulations while reducing asset handling errors by 10%.

Warehouse Supervisor 01/2000 to 09/2007

United States Air Force, Worldwide Assignments

Delivered responsive IT support to 50+ non-technical personnel monthly, ensuring seamless resolution of technical issues and reducing downtime by 30%.

Diagnosed and resolved malfunctioning product issues within an average of 24 hours, increasing customer satisfaction scores by 15%.

Maintained expertise in emerging technologies and solutions, implementing updates that enhanced system efficiency by 20%.

Operated Automated Data Processing (ADP) systems to analyze and compute data, optimizing operational workflows and improving data accuracy by 25%.

Education

Bachelor of Science: Network and Communications Management

DeVry University Federal Way, WA

Phi Beta Lambda (2014)

Washington State Champion - Gold Medal in Statistical Analysis and a Bronze Medal in Network Concepts

Perseverance Award Recipient from the Spring 2014 graduating class

GPA: 3.55

Associate of Applied Science: Networking Systems Administrator

DeVry University Federal Way, WA

Contact this candidate