Project Manager Senior

Monica L. Williams, RN

****************@*****.*** McDonough, GA

SENIOR PROJECT MANAGER HEALTHCARE IT STRATEGIST PMP CANDIDATE

Strategic, results-driven project management leader with 15+ years’ progressive experience driving multimillion-dollar, cross-functional initiatives within healthcare and technology. Proven ability to lead high-impact projects from concept through completion using advanced methodologies (Agile, Waterfall, Lean Six Sigma). Recognized for resolving complex problems, managing risk, controlling scope and budget, and aligning solutions with organizational strategy. Expert in stakeholder engagement, team leadership, and performance analytics.

CORE COMPETENCIES

• Project Lifecycle Management (Initiation to Closure)

• Cross-functional Team Leadership

• Risk Mitigation & Scope Control

• Strategic Planning & Business Transformation

• Budget Management ($5M+ Projects)

• KPI Tracking & Reporting (Power BI, Tableau)

• Stakeholder Engagement & Communication

• Process Improvement (Lean Six Sigma, PDCA)

• Epic/Cerner EMR Implementation & Optimization

• Change Management & Staff Readiness

• Agile/Scrum & Waterfall Methodologies

• Executive-Level Collaboration

PROFESSIONAL EXPERIENCE

Healthcare IT Consultant / Senior Project Manager

Multiple Health Systems (Remote & On-site) 2016 – Present

• Successfully led end-to-end implementation of Epic/Cerner EMR projects across 20+ hospitals, supporting go-lives, workflow redesign, and post-launch optimization.

• Managed project timelines, staffing plans, risk mitigation, and stakeholder engagement for enterprise-scale clinical systems projects valued at $3–8M.

• Defined scope, charter, RACI matrices, and milestone tracking using MS Project, Smartsheet, and JIRA.

• Developed over 200 digital communication assets (infographics, tip sheets, training guides) to align technical content with clinical workflows.

• Reduced go-live support costs by 23% through optimization of super user programs and phased training plans.

• Partnered with PMO, Informatics, and Clinical Ops teams to ensure documentation, timelines, and deliverables met enterprise objectives.

• Provided regular executive briefings, including KPI dashboards and scope change recommendations.

Principal Epic Instructor / Project Support Specialist

Beth Israel Lahey Health (Contract) 2022 – 2024

• Coordinated project communications and functional readiness for Stork, ClinDoc, HIM/ADT, and Orders modules.

• Served as SME to interpret clinical impact of system changes and guide end-user training accordingly.

• Facilitated cross-team collaboration between IT, Training, and Operations to maintain schedule adherence and deliver post-live support excellence.

• Documented risk mitigation plans and corrective actions for issues impacting project scope or quality standards.

Clinical Informatics & EHR Trainer

Various Health Networks – Inpatient and Ambulatory 2009 – 2016

• Delivered structured Epic and Cerner classroom and elbow support training to 5,000+ clinical users, including MDs, RNs, LPNs, and ancillary staff.

• Managed LMS-driven training rollouts, assessments, and performance improvement loops using Articulate, Captivate, and Cornerstone.

• Aligned classroom content to evolving regulatory and documentation requirements to meet compliance and audit standards.

EDUCATION & CREDENTIALS

Bachelor of Business and Technology – Wilberforce University

Miami University – Associate Degree in Nursing

Lean Six Sigma Green Belt Certified

PMP Certification – In Progress (Expected 2025)

TECHNOLOGIES & TOOLS

MS Project Smartsheet JIRA Confluence Visio SharePoint Power BI Tableau SAP Epic Cerner Athena Articulate Captivate Cornerstone LMS

HIGHLIGHTS & METRICS

Delivered >25 successful project go-lives with zero critical post-implementation defects

Cut project cycle time by 18% via process standardization and automated task tracking

Recognized for “Exceptional Stakeholder Engagement” in 360-degree leadership evaluations

Created SOPs and governance documents that reduced onboarding time for new PMs by 30%

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