Customer Service Field Specialist
Resume:
Vanessa Frontierro
Field Specialist
***********@******.***
Florence, AZ
Objective
Results-driven Field Specialist with 6 years of experience in installation, repair, and operations management. Seeking an opportunity to leverage my technical skills and commitment to safety while contributing to company growth.
Education
Lakewood College
Lakewood, OH
Criminal Justice
Key Skills
Active Listening Skills:
Demonstrates ability to focus on and understand communication from others.
Shows engagement and interest in projects or tasks.
Communication Skills:
Vital for conveying ideas, feelings, and information effectively.
Includes listening, speaking, observing, and empathizing.
Problem-Solving Skills:
Ability to analyze issues, find solutions, and make informed decisions.
Valuable for overcoming challenges in any role.
Computer Skills:
Encompasses both hardware (physical computer operation) and software (efficiently using programs and applications).
Proficiency in tools like spreadsheets or word documents.
Customer Service Skills:
Traits and practices that address customer needs and create positive experiences.
Essential in various industries and career levels.
Experience
As a Field Specialist at Circle K in Tempe, AZ, I managed various responsibilities, including cash handling, end-of-day paperwork, and store audits. I played a key role in checking in vendors and processing daily deposits, contributing to efficient operations. Additionally, I assisted in opening two new locations, demonstrating adaptability and organizational skills. My technical expertise allowed me to provide exceptional customer service by offering technical support for equipment installation, maintenance, and troubleshooting. I maintained accurate records, ensured compliance with safety regulations, and analyzed complex network and hardware issues, all while prioritizing client satisfaction and safety.
At Chili’s in Sierra Vista, AZ, I served as a Server/Hostess, delivering excellent customer service. I took precise customer orders, ensuring prompt and courteous food delivery. My attention to detail extended to monitoring dining room cleanliness and addressing guest inquiries promptly. Throughout my tenure, I consistently maintained a positive attitude and upheld professional standards.
Jan 2018 – Mar 2024
Field Specialist
Circle K
Aug 2016 – Oct 2016
Server/Hostess
Chili’s Restaurant
Oct 2015 – Feb 2016
Manager On Duty
Portrait Innovations
Communication
As a skilled communicator, I excel in both verbal and written interactions. When expressing ideas, I ensure clarity by articulating thoughts and information effectively. Public speaking is a strength; I comfortably present to groups or teams, engaging the audience. Active listening is integral to my approach—I attentively absorb others’ perspectives. In written communication, I craft concise, informative emails and professional reports. My business correspondence is always clear and respectful. Additionally, I demonstrate empathy, understanding others’ feelings and viewpoints. When conflicts arise, I handle disagreements constructively, seeking positive resolutions.
Leadership
As a Field Specialist at Circle K, I have showcased effective communication by articulating tasks clearly and actively listening to team members. My organizational skills, including time management and attention to detail, have allowed me to handle multiple responsibilities efficiently. Additionally, my problem-solving abilities contribute to quick conflict resolution and actionable results. Lastly, my relationship-building skills foster camaraderie among team members, enhancing overall efficiency.
References
Available upon request.
Contact this candidate